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Knowledgebase: Android Devices

Native mail will not sync after initial enrollment

Posted by on 27 January 2014 12:47 PM

Android devices enrolling with NotifyMDM via a native ActiveSync account, against an Exchange 2003 mail server may not synchronize after the initial enrollment.

This seems to occur when the device is in Direct Push mode. A device set to synchronize at intervals or by a manual synchronization are successful. B11921

This is an issue with the device and has been observed on:

-LG Nexus 5

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