Knowledgebase
(606)NotifyLink Enterprise Server
(138)NotifyLink Device Apps
(348)NotifyLink ActiveSync Solution
(8)NotifyLink Web Server
(19)NotifyLink Database Component
(1)NotifyLink Multi-Tenant Edition
(4)NotifyLink On Demand
(4)Sales
(2)NotifySCM
(2)NotifyLink Patch Installer
(47)NotifyMDM Server
(110)NotifyMDM Device
.VCF attachments saved on the device as contacts do not synchronize
to the server. Changes to those contacts do not synchronize to the
server either. B1314
This is an issue with the device and has been observed on the:
-HTC Status, One SV, One X+...
Some devices _may _experience the following when the _SELECTIVE WIPE
_command has been issued:
After the command has been issued, the account information is removed
and the device is unable to sync, however, the device app still looks
like it is enrolled....
An all day meeting invitation accepted on the device, does not get
added to the device's calendar. The accepted response is sent to the
meeting organizer and the event is added to the user's calendar on the
server, but the device calendar is not update...
An all day meeting created on the device, begins at 11 pm on the
previous day and ends at 11pm on the day specified. This seems to
occur only during the months when daylight saving time is NOT in
affect. During daylight saving time months it does not o...
When an Email is moved to another folder on the device, that move
does not synchronize to the server. On the server, the Email appears
in its original folder. B6252/6359
This is an issue with the device and has been observed on the
Pantech Breakout.
The HTC One M8 enrolled through NotifyMDM and synchronizing against an
Exchange 2010 server does not wipe when the wipe command is issued
from the Exchange server. The wipe is successful, however, when the
wipe command is issued from the NotifyMDM dashboa...
Issue:
When attempting to enroll an Android device using TouchDown, the
prompt to _Enroll TouchDown_ will appear as a notification. When the
_Enroll TouchDown _notification prompt is used to complete the
enrollment, the process may take a significant am...
Some Android devices using the native ActiveSync email application
will periodically send a recovery password to the server without end
user interaction. This is an issue orginating with the device and has
been observed on the Droid RAZR M, though other d...
Android devices may fail to download attached files which are 33 MB or
larger.
The download begins, then fails, displaying the error message, "Unable
to display file due to insufficient memory."
This seems to be a device limitation and the error messa...
When an Email is created on the device and includes an attachment
that was stored on the SD card, the attachment is sent, but when
opened on the server, the attachment displays incorrectly.
This occurs if you are using a TouchDown account. B5694
...
Attachments sent from the device are blank when opened on the
server. The attachment will open, but it does not contain and data.
B6280
This is an issue with the device and has been observed on:
-LG Intuition
-Pantech Breakout
If there is an instance where a NotifyMDM Android app experiences a
crash, it is very helpful to Technical Support Staff if you send a
crash report from the device. This will send important information
that can help us identify and resolve possible proble...
Standard calendar events created on the ASUS Nexus 7 tablet show up
as meeting invitations on the server.
Calendar item changes made on the server do not synchronize to the
device. B6206
This is an issue with the device and has been observed on:
-HTC Explorer and Vivid
When _ALLOW CAMERA_ is disabled in the NotifyLink ActiveSync Rules,
the camera on the device can still be used. B32
This is an issue with the device and has been observed on the
following Android devices:
-Motorola Droid, Droid X2, Droid 4, Droid RAZR...
User has no opportunity to add reply text when responding to a meeting
invitation. B1188
This is an issue with the device and has been observed on:
-LG Enlighten, Intuition, Nexus 4, Nexus 5, Optimus 3D, Spectrum and
Thrill 4G
-Samsung Galaxy A5, Gala...
When a meeting invitation has originated on the device, recipients
cannot respond to the invitation via OWA.
An error message displays stating that the action cannot be
performed. B6601
This is an issue with the device and has been observed on the ...
DEVICES AFFECTED:
The _Password Expiration _setting on the NotifyMDM server will sync to
Android devices running OS 3.0 or greater and NotifyMDM device app
v1.8.6.1 or greater.
The _Allow/Disallow Camera _setting on the NotifyMDM server will sync
to Andro...
If a user's ActiveSync server assignment on the NotifyMDM is changed
to another ActiveSync server with the same credentials, the device's
email application (ActiveSync mail application or TouchDown) does not
update the device's contents to match the new A...
This issue affects Android tablet devices running Honeycomb (OS 3.0
and above), such as the Motorola Xoom and the Galaxy Tab 10.1.
Users who experience the failure of mail synchronization on a tablet
using the native Android mail application should...
Compressed transmission of data is not supported. B1263
This is an issue with the device and has been observed on the:
-HTC Droid DNA, First, Incredible 4G LTE, Vivid, One max, and One X+
-LG G2, G3 Vigor, Viper 4G LTE
-Motorola Atrix 2, Droid 2.2, Dr...
The device allows a simple password (ex: 123456 or 111aaa) even when
policy rules are configured to require a more complex password. Some
of the policy rules that are ignored are:
Allow Simple Password - set to NO
Require Minimum Password Length - s...
Several Samsung devices do not support the _Password Expiration_
setting when it is enabled on the server or may not function as
expected. The device allows the use of a password beyond its
expiration date and does not prompt for a password change.
B2...
When failed unlock attempts trigger a wipe, the device looks as if
it is wiping, but continuously displays the carrier logo for several
hours without results. When powered off and on again, the device has
not been wiped.
Remote wipe commands sent to...
When Require Alpha Numeric Password and Allow Simple Password are both
enabled, the device will allow a simple password, ignoring the alpha
numeric requirement. B3637
This is an issue with the device and has been observed on:
-HTC ChaCha, Desire S, In...
When a _Lock Device _command is sent to the device, the device
powers off. When the device is powered on again, the user is not
prompted for the unlock password unless the _Inactivity Timeout
_period has lapsed. B3159
This is an issue with the devic...
At registration, the device requires a password, even though the
Require Password rule is disabled on the server. B5964 This is a
device issue and has been observed on the Sprint Motorola Photon 4G
and the Verizon Motorola Droid Bionic.
When a device allows either a _numeric PIN _or a _password_, it means
that when password is required, the user must either enter a code that
is all numbers or that has both letters and numbers/symbols.
B1215/1216
This is an issue with the device and has...
The following devices do not appear to have any data encryption
capabilities. They continue to synchronize, however, if encryption
policies are enabled. B7506
-HTC ChaCha, Status, Thunderbolt, Vivid, and Wildfire S
-LG Enlighten and Viper 4G LTE
-Pa...
Several devices do not support the _Password History_ setting when it
is enabled on the server. The device continues to allow previously
used passwords. B2893/1242
This is an issue with the device and has been observed on the:
-Samsung Charge, Galaxy ...
Disabling the Password Expiration requirement on the server doees
not disable the requirement on a device using TouchDown version 7.1.x,
7.2.x, or 7.3.x. B7486, 3846
This is an issue with the TouchDown application and has been
observed on the:
-H...
A _DRAFTS _folder it is not displayed on the Motorola Droid X2 and
email drafts do not synchronize. This has been seen on devices using
the native ActiveSync protocol. Devices using the TouchDown app will
synchronize the _Drafts _folder.
Drafts will synchronize from the _server to device_ as long as
Synchronize All Mail is enabled on the NotifyLink server. However,
drafts do not synchronize from the _device to the server_. B5049
This is an issue with the device and has been observed on ...
The Email Address 3 field on a contact is not synchronized by the
device. B1178
This is an issue with the device and has been observed on:
-LG Enlighten and Nexus 5
-HTC EVO, Status, Vivid, and Wildfire
-Samsung Galaxy Grand, Galaxy S6, Galaxy S6 Edge...
When contacts created on the device synchronize to the server, the
email address field is blank. B7791
This is an issue with the device and has been observerd on the
Motorola Admiral.
Email address fields, on a contact created on the server, do not
synchronize to the device.
This does not occur when the contact is created on the device. In
this case, the email fields will synchronize to the server. B6248
This is an issue with...
This issue applies to users with a Sprint Motorola XPRT, interfacing
with a Kerio mail server. Email sent from the Sprint Motorola XPRT to
a user on the same Kerio server, appear on the server with an
attachment icon, when there is no attachment. Repli...
This issue involves devices that have existing PIM items (contacts,
calendar events, tasks) on the device prior to registering the device
against the NotifyLink server. When the device is registered PIM items
synchronize down to the device from the server...
Unlock attempts with password codes of less than four characters are
not counted as failed unlock attempts. B1169
This is an issue with the device and has been observed on:
-HTC Desire X, EVO, One M8, One S, Status, Wildfire S, and Vivid
-Huawei Ascend ...
After the storage card has been wiped on the Galaxy Nexus, the file
directory is still visible until the device is rebooted. B7546
Though the file directory may be visible, the files have been
deleted and are not accessible. The directory, however, ...
Forwarded email from the device displays the original email in an
attachment instead of in the body of the message. B6300
This is an issue with the device and has been observed on the:
-Pantech Breakout
-Motorla Droid 4
The header of the orginal message in not included in a forwarded
email. The recipient sees the added text and the body of the message
originally sent, but not the original message's header. B4414
This is an issue with the device and has been observe...
This issue has been observed on the Android HTC One SV. When a user
creates a Pattern, PIN, or Passcode that does not meet the minimum
requirements enforced by MDM, the device prompts the user to create a
stronger passcode which meets the criteria.
If t...
HTML images sent to the device do not show up in the email body when
the SHow Images option is selected.
All the images are in the attachments of the email. B11194
This is an issue with the device and has been observed on the Kyocera
Rise.
The following are known issues on the Vodafone LG-P350 and LG-P500:
1. This issue occurs on when a policy update on the _NotifyMDM_ server
changes the device password requirements.
Though the user is prompted on the device for a new password, the
devi...
A Maximum Inactivity Timeout set on the server is not enforced on the
device. The user may set the inactivity timeout to a value greater
than what is specified on the server. B6700/5904
This is an issue with the device and has been observed on the:
-L...
Android devices enrolling with NotifyMDM via a native ActiveSync
account, against an Exchange 2003 mail server may not synchronize
after the initial enrollment.
This seems to occur when the device is in Direct Push mode. A device
set to synchronize at i...
Issue:
After enrolling NotifyMDM on an Android device, I am not receiving the
prompt to initiate the enrollment of TouchDown for mail.
In order for the TouchDown enrollment prompt to appear on the device
there are a few criteria that must be met.
1.) ...
The _LAST SYNC DATA_ section of the NotifyMDM _User Profile_ may not
display statistics for Android devices as expected. The following list
explains how device functionality affects the information displayed
for these statistics:
Device IMEI
Only global...
The NotifyMDM for Android application does NOT automatically update on
its own.
When an update is available, the NotifyMDM for Android application can
be updated from the Google Play Store or by downloading the .apk file,
_NotifyMDM.apk, _from (http://g...
When a new password policy synchronizes to a device, the user will be
prompted for a new password, but will also see "Cancel" and "Continue"
buttons if viewing the screen in portrait mode. This allows the user
to bypass the password change requirement. Pr...
When password requirement policies have been enabled on the NotifyMDM
server, the NotifyMDM app verifies that a password has been created
and that it meets specified criteria, such as password length or
character content. The _NotifyMDM for Android _app r...
This issue has been observed on the Samsung Galaxy S2.
When a policy enforcing a passcode is set for a device, the pattern
lock will work until the device is rebooted. After that, the device
will require a higher level device unlock, such as a PIN or pa...
This issue involves the Galaxy Nexus enrolled with the _NotifyMDM
_server using:
-the native ActiveSync agent or
-the native ActiveSync agent along with the _NotifyMDM for Android
_app
In these scenarios, policies enabled on the _NotifyMDM _server are
...
A recurring daily event series created on the device synchronizes to
the server with one less day than it includes on the device.
B4732/6246
This is a device issue and had been observed on the:
Motorola Photon
Pantech Breakout
Samsung Stratospher...
A recurring event series which originates on the server, but is
editied on the device synchronizes back to the server with no end
date, causing an infinite number of occurrences. The serries still
looks correct on the device and ends after the specifie...
A recurring event created on the device has no option to specify a
range for the recurrence. Therefore, the event is created with no end
date and synchronizes to the server this way. B1187
This is an issue with the device and has been observed on the:
...
A _tentative_ response to a meeting invitation, chosen from the
calendar, is not sent to the meeting organizer. However, if a
tentative response is selected from the email notification, the
response it sent. B6713
This is an issue with the device an...
The _NotifyMDM Selective Wipe_ and _Remove User_ commands will
un-enroll and selectively wipe a device, removing mail/PIM associated
with the mail application, along with any managed apps or profiles. It
also clears the NotifyMDM account and deletes the d...
Signal Level does not display in NotifyLink User Statistics, since
this field is one that is not supported by the ActiveSync protocol.
B1233
This has been observed with the:
-LG Enact, Enlighten, G2, G3 Vigor, Intuition, Nexus 4, Optimus 3D,
Optimus G...
When a change is made in the NotifyLink ActiveSync Rules page, a
temporary error message displays on the device: "Unable to open
connection to server due to security error." When the device
synchronizes again, the error message is eliminated.
This is an...
Text in a meeting invitation response sent from the device, appears
on the server without line breaks. All the lines of text in the
response, including the signature, run together. B6478
This is an issue with the device and has been observed on the ...
While downloading attachments associated with an email received on
the device via a TouchDown account, the message "Download Failed"
displays. Once the download completes, the message "Downloaded"
displays. B7741
This is an issue seen using TouchDow...
Issue:
TouchDown folder names get changed to an incorrect format
unexpectedly. When viewed under TouchDown -> Menu -> Settings ->
Advanced Tab, the names appear to be encrypted, starting with a string
like "#EFT1.7#I0VGVDEuNy."
Cause:
Data within To...
Newer versions of NotifyRDS Android client can now use the
accessibility service to remote control the device. This will allow
for more devices to have remote control abilities. The accessibility
service will only be available with Android devices that ha...
When using the TouchDown application on the device, attempting to
access the storage card after it has been wiped results in an error
message that requires a "Force Close." B6408
This has been observed on an HTC Status with the TouchDown
application...
If the device is in manual push mode, PIM items do not synchronize
when using the Sync option (Email Refresh) in the mail application.
However, PIM items will manually sync if you use the _Sync now_ button
found under _Settings_ > _Accounts & Sync_ > (you...
When the Inactivity Timeout and Require Password requirements are
lifted, the device continues to lock and prompt for a password. On the
device, under _Security _> _Settings_> _Change screen lock_, there is
no option to turn the screen lock off. B5891 ...
When Required Password is disabled on the server, the user cannot
disable it on the device. B1214
This is an issue with the device and has been observed on the:
-HTC ChaCha, EVO, EVO Shift, Incredible 4G LTE, One SV, Salsa, Status,
and Vivid
-LG G3 Vi...
When password restrictions are loosened in the GO!NotifyLink
ActiveSync Rules, they are not loosened on the device. The user is
unable to change the password to a lesser strength. This applies to
Password Length, Require Alphanumeric Password, and Require...
_Wipe on Failed Unlock Attempts _does not work unless the
GO!Enterprise MDM app is enrolled AND a native user account has been
created on the device. B8128
This is an issue with the device and has been observerd on the LG
Spectrum.
When an Email message with an xlsx attachment is sent to Galaxy Nexus,
the recipient does not receive the attachemnt. B7543
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