Knowledgebase
(606)NotifyLink Enterprise Server
(138)NotifyLink Device Apps
(348)NotifyLink ActiveSync Solution
(8)NotifyLink Web Server
(19)NotifyLink Database Component
(1)NotifyLink Multi-Tenant Edition
(4)NotifyLink On Demand
(4)Sales
(2)NotifySCM
(2)NotifyLink Patch Installer
(47)NotifyMDM Server
(110)NotifyMDM Device
When viewing the NotifyMDM dashboard, "Transferring data from " is constantly displayed in the Firefox status bar, even if you
are idle in the browser.
This appears to be an issue with Firefox and a possible work around is
outlined in the f...
Phase One of the _NotifyMDM Administrator Audit Trail _feature will
audit administrator login/logout activity, updates to Policy Suites,
as well as, administrator initiated security and device compliance
actions. These logs can be accessed from the databa...
NotifyMDM will operate with servers that support Exchange ActiveSync
protocol versions 2.5, 12.0, 12.1, or 14.0.
NotifyMDM is certified against the following versions of ActiveSync
servers:
* Microsoft Exchange 2010
* Microsoft Exchange 2007
* M...
Some countries outside the United States do not yet support Apple's
Volume Purchasing Program (VPP). Those seeking an alternative may wish
to try a manual work-around for this issue. It involves having the
administrator gift the app to a user.
Gift code...
Some Android devices using the native ActiveSync email application
will periodically send a recovery password to the server without end
user interaction. This is an issue orginating with the device and has
been observed on the Droid RAZR M, though other d...
The following issue has been observed on iPhone 5s devices using
biometric fingerprint authentication in conjunction with a passcode.
When a "Selective Wipe" command is issued to the device from
NotifyMDM, the device will no longer be able to use the fing...
Carrier gateways must be specified when configuring administrators for
receiving SMS alert messages from the _NotifyMDM _Compliance Manager
and when you want an SMS enrollment message to be sent to an end user.
Carrier gateways supported with NotifyMDM ...
DEVICES AFFECTED:
The _Password Expiration _setting on the NotifyMDM server will sync to
Android devices running OS 3.0 or greater and NotifyMDM device app
v1.8.6.1 or greater.
The _Allow/Disallow Camera _setting on the NotifyMDM server will sync
to Andro...
This issue occurs when an (APNs) Enterprise Developers certificate has
been applied to the _NotifyMDM _organization.
Changing the organization name causes several commands to fail for iOS
MDM API users. Since profiles are identified based on the organiz...
A client certificate downloaded over-the-air, cannot be opened and
installed on a BlackBerry Z10 or BlackBerry Q10.
Solution:
A certificate can be opened and installed when it has been imported
using a USB cable.
Use the following steps to get a clien...
If you are unable to login to the NotifyMDM Mobile User
Self-Administration Portal, check to see whether the cookies are
enabled on the device. They must be enabled to successfully login to
the Mobile Portal.
Issue:
After applying Windows Updates to my NotifyMDM server, all devices
have stopped syncing mail, contacts, calendar events, and tasks with
the Novell GroupWise Data Synchronizer. The IIS log is showing 000
errors.
Cause:
Microsoft Update 2661254
(h...
Disabling "Allow Safari" for iOS devices may prevent users from
loading the configuration profile.
If disabling Safari is necessary, one solution is to introduce a
SCEP server into the environment, which enables profile updates to be
pushed to the d...
Disabling the Password Expiration requirement on the server doees
not disable the requirement on a device using TouchDown version 7.1.x,
7.2.x, or 7.3.x. B7486, 3846
This is an issue with the TouchDown application and has been
observed on the:
-H...
To accommodate TouchDown _users_ (versions 6.4.0002 or higher), the
_Maximum plain text email body truncation size (in KB)_ setting in
Notify_MDM_ must be set to a value that TouchDown supports.
When the setting is a value other than 4, 5, 7, 10, 20, 50...
For any existing customer that is _considering adding NotifyMDM to
work along with their existing NotifyLink_ OnPremise server here are
some things to consider.
_ NotifyMDM_ may be used in conjunction with the _NotifyLink_ product.
The _NotifyLink_ serv...
Apple's acceptable use policy does not allow some types of
functionality in NotifyMDM v2.3.0 server software and _NotifyMDM for
iOS_ device application. The Apple policy affects the following:
* _NotifyMDM for iOS_ device application cannot run in the ...
These instructions apply only to iOS 5 device users interfacing with a
server that employs the Apple advanced MDM functionality.
Due to a difference in the way configuration profiles are handled,
users may need to perform the steps outlined below after ...
This issue occurs when an (APNs) Enterprise Developers certificate has
been applied to the _NotifyMDM _organization.
The iOS MDM API defines a device by the UDID, not the username
registered to the device. Therefore, when a new user registers on a
devic...
This issue occurs when an (APNs) Enterprise Developers certificate has
been applied to the _NotifyMDM_ organization.
iOS devices do not return a value for _Current Carrier Network_ as
expected.
If "Require Minimum Password Length" is disabled on the NotifyMDM
server, iOS devices still ask for a minimum password length.
The actual behavior is different depending on the iOS version.
For iOS 4.0
The device displays a note that says the password...
This issue occurs when an (APNs) Enterprise Developers certificate has
been applied to the _NotifyMDM_ organization.
If an iOS device happens to be displaying the _Enter Passcode_ screen
while the _Clear Passcode_ command comes down to the device, the
p...
Issue:
When users interfacing with a Kerio mail server register to
GO!Enterprise MDM, a 500 error is returned to the device and the
registration does not complete.
Background:
Kerio considers a command used for validating NotifyMDM traffic to be
from an...
In NotifyMDM v3.9.0 and above, the Admin is able to control the
features available to end users via the User Self Administration
Portals. Therefore, the following would only be necessary for server
versions 3.8.1 and older:
NOTE: Configuring your system...
Beginning with NotifyMDM version 3.8.1, Managed Applications are no
longer assigned via Policy Suite permissions. This functionality has
been moved into Local Groups.
UPGRADES: EXISTING USERS
During an upgrade from NotifyMDM v3.8.0 or older, to v3.8.1,...
If _Require Minimum Password Length_ is enabled on the NotifyMDM
server and set to a value greater than 4, it still looks as if the
_Simple Passcode_ option on the device can be enabled (which would
allow a simple 4 character password).
However, the _Mi...
Issue:
After enrolling NotifyMDM on an Android device, I am not receiving the
prompt to initiate the enrollment of TouchDown for mail.
In order for the TouchDown enrollment prompt to appear on the device
there are a few criteria that must be met.
1.) ...
_NotifyMDM_ allows the use of the Apple Push Notification Service
(APNs) Certificate to unlock additional functionality and control of
iOS devices. While there are certainly many benefits to using the
built-in MDM protocol of iOS devices, there are a coup...
The NotifyMDM server will load users into the Device Inventory (Smart
Users and Devices grid) in groups/sets of one hundred (100). This
helps to prevent the system from getting inundated while obtaining the
user information from the NotifyMDM database.
W...
NOTIFYMDM DEVICES ARE UNABLE TO SEND EMAIL WITH ATTACHMENTS THROUGH
NOTIFYMDM EMAIL ACCOUNT
Behavior
* The user receives an error when trying to send an attachment from
within an another app through the NotifyMDM email account.
* For example: a u...
NOTIFYMDM Server Logs: Critical Logs
If a connection to the database cannot be established or is lost, the
normal logging method will not work. As a backup to the general
method, critical log files will be created to log crucial errors.
These log files ...
Some older iOS devices do not support device encryption.
When _Require Device Encryption_ is enabled on the NotifyMDM server,
these devices will fail to load the NotifyMDM iOS configuration
profile and an error message will display.
Devices that do NO...
When password requirement policies have been enabled on the NotifyMDM
server, the NotifyMDM app verifies that a password has been created
and that it meets specified criteria, such as password length or
character content. The _NotifyMDM for Android _app r...
For organizations that have implemented a NotifyMDM server, there are
a few steps to take in preparation for migrating existing NotifySync
users to the server. These steps will allow users to migrate to the
new server without having to re-register their N...
This procedure may be required for devices interfacing with a
Notify_MDM_ server on which Developer Enterprise Program (iDEP)
advanced MDM functionality has been implemented.
In some instances, an administrator may wish to immediately
reestablish the co...
If you have any issues and need to roll back to a previous version of
NotifyMDM, it is STRONGLY recommended that you contact Notify
Technology Corporation Technical Support. Below are the steps that
will be taken to roll the server back.
1. Copy the MDM...
The _NotifyMDM Selective Wipe_ and _Remove User_ commands will
un-enroll and selectively wipe a device, removing mail/PIM associated
with the mail application, along with any managed apps or profiles. It
also clears the NotifyMDM account and deletes the d...
This issue occurs when an (APNs) Enterprise Developers certificate has
been applied to the _Notify__MDM_ organization.
Short device connection schedule intervals (1 minute), can prevent
some iOS MDM API commands from being sent to the device. To prevent...
If a DEP profile is configured to skip the Terms and Conditions during
setup, users may still be prompted to accept Terms and Conditions
associated with the Apple ID. Both the "Terms and Conditions" and
"Apple ID" options would have be skipped to eliminat...
If administrative Alert Settings in the _NotifyMDM _Compliance Manager
are configured to send an SMS message to an admin with a phone number
that originated with Cingular, it may bounce back. The cause of this
may be related to the migration of service fr...
Symbian S60 devices still require a password when the password
requirement has been disabled on the NotifyMDM server.
This means that even when there is no password requirement, the device
will lock due to inactivity and will issue a wipe after a number...
Issue:
The NotifyMDM server is properly configured to use Google Cloud
Messaging (GCM), but not all of the Android devices display the
Trigger GCM option in the dashboard.
Solution:
* Devices must run Android OS 2.2 or higher.
* Certain 2.2.x de...
Some Samsung devices have a screen capture feature that appears on
the device's toolbar.
On Samsung devices with TouchWiz, if this screen capture function is
invoked, the device takes a snapshot of whatever is on the screen and
places it on the cli...
When adding apps to the _NotifyMDM _Mobile Apps list, the Apple App
Store URL you provide may not be accessible to all users if some users
accessing the list are located in different countries.
Apple currently maintains an App Store in Australia, Canada...
Newer versions of NotifyRDS Android client can now use the
accessibility service to remote control the device. This will allow
for more devices to have remote control abilities. The accessibility
service will only be available with Android devices that ha...
If you create an Enterprise App for iOS devices that you will
distribute through _NotifyMDM Mobile Apps_, the app must be built as
an "in-house" app with the provisioning profile embedded within the
app.
NotifyMDM does not currently support apps built f...
This issue has been seen on a Galaxy S II Epic 4G that is interfacing
with an Exchange 2003 server.
Meeting invitations sent from the device appear to the recipient with
a Low Importance.
This occurs when the device is interfacing with the Exchange 20...
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