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Knowledgebase : NotifyLink ActiveSync Solution > Android with TouchDown
Address books selected to synchronize don't populate TouchDown Co...
When you select a different or additional address books to synchronize to the device you must issue a "Refresh All" from the TouchDown Contacts application menu.  Otherwise, contacts from the newly selected address book(s) will not populate the ...
Android device is running slowly since using TouchDown
Problem:Installing and using TouchDown on an Android device has caused the device to run and respond slowly.Solution:See the following article from TouchDown for suggestions.http://groups.google.com/group/nitrodesk/web/slow-samsung-devices?pli=1
Android devices are not able to reply to email from users interna...
Problem: When using an Android device with TouchDown version 6.1, you may be unable to reply to email messages from users internal to your company. When using a previous version of the TouchDown client this was not an issue, but after upgrading to version...
Android displays cryptic error instead of password prompt, due to...
ISSUE: When Inactivity Timeout is enabled, an Android device displays the error: "Unable to open connection to server due to security error. (_username_@_domain.com_ [1])" B4993 SOLUTION: What the device requires in this instance, is the entr...
Attachments on an email forwarded from the device, do not forward
When an email with attachments, received on a device is forwarded, recipients viewing the forwarded email on the server do not receive the attachments. This occurs if you are using a native ActiveSync account or a TouchDown account. B5464/6732 Th...
Attachments sometimes display thumbnail images instead of icons i...
After downloading attachments, image attachments (.bmp, .gif, .jpg, .png, etc.) and document file attachments (.doc, .ppt, . pdf, .wpd) sometimes show thumbnail versions of one of the images attached, in place of the file icons normally displayed in the a...
Changing a meeting time via TouchDown results in calendars not ma...
If you edit the calendar event via TouchDown for a meeting that you did not create, the event will appear changed in the TouchDown calendar, but will not synchronize to the calendar on the Oracle server.  It is expected that attendees would not have permi...
Contacts from the GAL can only be saved to the default TouchDown ...
If you choose to save a contact from the Global Address List (GAL) to the device, it will be saved to the default TouchDown address book.  There is no option to choose a different address book.
Contacts saved to device sync to multiple address books on the se...
When issue occurs on Android devices using TouchDown version 6.1.0007.If multiple address books are selected on the server to synchronize with the device, contacts selected from a Global Address Search and saved to the device will synchronize to each of t...
Disabling Password Expiration on the server does not disable it o...
Disabling the Password Expiration requirement on the server doees not disable the requirement on a device using TouchDown version 7.1.x, 7.2.x, or 7.3.x. B7486, 3846 This is an issue with the TouchDown application and has been observed on the: -H...
Email not syncing after reregistering an Android with TouchDown a...
IssueWhen a NotifyLink account is reregistered via the TouchDown device client, it may not immediately do an initial synchronization.  If a new item comes in via Direct Push or a Scheduled Push (polling) interval occurs the initial synchronization will ha...
Events created on the server appear a day early in the TouchDown ...
Events created on the server sometimes appear a day early in the TouchDown 'Month' view.  In other views such as Day, Week, Aganda, the events appear on the correct day.This no longer occurs with TouchDown v6.1.0007.
Inactivity timeout only locks TouchDown
An Inactivity Timeout lock will only lock the TouchDown application.  Everything else on the Android device will be accessible.If you have TouchDown open when the lock is imposed, press the Back key to return to the device Home screen.
Logging information for TouchDown on Andriod OS devices
When Technical Support requests logging from your Android OS device using TouchDown, you would gather this information using the following steps: 1. Go to the TouchDown main screen, click Menu/Diagnostics 2. Check the box titled "Log Next operation" 3....
Meeting appointments cannot be modified on the device
When a meetin is created within the GroupWise Client using GroupWise 8, 2012, or the Data Synchronizer, it is not recommended that you make changes to the meeting from the phone. Making the change on the device will update the device, but the GroupWise Ca...
No way to manually set security policies on TouchDown if they are...
TouchDown only enforces IT security policies if they are mandated by policies sent to the device from the server.  The user has no way to set a policy, such as Inactivity Timeout, Wipe on Fiailed Unlock Attempts, etc. if it is not required.
Original message is duplicated in messages forwarded from Touchdo...
IssueWhen you forward a plain text message from TouchDown, the original message and sometimes the signature appear twice when the message is viewed on the server.Work-AroundFrom TouchDown select the Disable SmartReplies and SmartForwards option.1. Open To...
Password strength is not enforced correctly in TouchDown
Weak password strength requirements (8 to 20 characters of any type) are enforced in TouchDown. Strong password strength requirements (one each of alpha, numeric, symbol characters) are not enforced, however, Touchdown will impose Weak requirements when S...
Recurring events cannot be created via the TouchDown client (prio...
There is no option to create a recurring calendar event using the TouchDown device client.Recurring events synchronized to the TouchDown calendar are treated as individual events, not a series.TouchDown v6.1.0007 has added support for recurring calendar e...
Reloading PIM information using TouchDown
For troubleshooting purposes, it is sometimes necessary to reload PIM items (Calendar, Contacts, Tasks) onto a device.  You may also need to execute this step for Contacts, if you choose an additional or different address book to synchronize. See the Use...
Remote wipe and Wipe on Failed Unlock Attempts will only wipe Tou...
A Remote Wipe or a Wipe on Failed Unlock Attempts will only wipe data synchronized by TouchDown.  When the wipe occurs because of failed unlock attempts, you are returned to the TouchDown Home screen where a prompt to accept the license agreement is displ...
Remote Wipe causes TouchDown to become unusable
When a Remote Wipe is done, the TouchDown application becomes unusable.TouchDown needs to be removed from the device and reinstalled.1. From the device Settings, select Applications > Manage applications2. Select the TouchDown application and tap the U...
Responses to HTML messages display HTML encoding (With TouchDown ...
This issue occurs when using the TouchDown 6.1.0007 version. When you reply to or forward an HTML email message, the recipient sees the response and the original message with HTML encoding instead of in their actual format. This is not an issue with earli...
Showing past events in TouchDown Calendar Agenda view requires a ...
To allow past events to show in the TouchDown Calendar's Agenda view, change a Calendar option.1. Open the TouchDown Calendar application and press the Menu key.2. Tap More > Options.3. Remove the check mark from the Agenda View shows upcoming only opt...
Some collaboration suites do not synchronize email priority corre...
Messages with a high or low priority sent from an Android device using TouchDown are received with a normal priority. B1162 This is an issue with the method the mail server is using to process the email importance header. It has been observed on the...
Supported Android Devices: Tested vs. Not Tested
NotifyLink Enterprise Server ActiveSync Solution - Android with TouchDownFor a current list of supported tested devices please refer to the NotifyLink Android Solution portal page at:  http://notifylink.notify.net/Android.aspMost devices running Android ...
TouchDown allows you to update the password without providing the...
TouchDown does prompt for the existing password before letting you change it - when an IT policy is forcing the password change.However, TouchDown does not prompt for the existing password when you manually choose to change it. With TouchDown v6.1.0007, t...
TouchDown for Android issues on Verizon Droid Incredible, Droid X...
There are two items to be aware of if you are using TouchDown for Android on certain Android devices.  These issues have been reported, but do not occur in all instances.1. When opening email messages, the viewer has been observed to cut out some of the e...
TouchDown information displays in place of Android OS/model in Us...
Android OS version and device model do not display on the User Statistics and Device Management pages of the NotifyLink Administrative Web.  In their place is information about the TouchDown device client.  The version of TouchDown displays in the OS fiel...
TouchDown may not immediately sync items sent from the device unl...
Unless configured to do so, TouchDown will not synchronize items (new, changed or deleted) originating on the device until: -An  items arrives via direct push -A scheduled push (polling) session occurs -A manual sync is initiatedTo configure Touchdown to ...
TouchDown version 7.1.0012 distinguishes TouchDown from Android n...
With version 7.1.0012, TouchDown will report _Device Type _as "TouchDown" to the server. This helps administrators distinguish TouchDown users from users with other Android implementations. This will not take effect for existing TouchDown users ...
Unread messages from a deleted folder still appear on the TouchDo...
If a mail folder containing unread messages is deleted on the server, the unread messages will still appear on the TouchDown Home screen where a list of unread messages is displayed.  The message can be opened and viewed once, but when it is closed it wil...
Upgrading to TouchDown version 6.1.0007 on a device running Andro...
If you are upgrading your TouchDown software from version 5.1.0026 or less and are running Android operating system v1.5, you must uninstall your TouchDown software before downloading and installing the current version. If your device runs Android OS 1.6 ...
Using TouchDown, an error displays when accessing the storage car...
When using the TouchDown application on the device, attempting to access the storage card after it has been wiped results in an error message that requires a "Force Close." B6408 This has been observed on an HTC Status with the TouchDown application...
You cannot add an attachment while the device is connected to a P...
You are unable to add an attachment to an email while the device is connected to a PC via a USB port.  While the device is connected, you are unable to view files or folders on the device SD card, therefore making it impossible to select and attach a file...