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Knowledgebase : NotifyLink ActiveSync Solution > iPad/iPhone/iPod touch
"Turn Passcode Off" option is not always exposed on iPhone
Disabling the "Lock Enabled" user IT policy in the NotifyLink Administrative Web does not consistently enable the "Turn Passcode Off" option on the iPhone/iPod touch/iPad. When the lock requirement is disabled on the web, the Passcode...
Contact Syncing with the iPhone and NotifyLink
Question: When using NotifyLink to sync my contacts, can I also sync contacts using iTunes? Answer: No, this cannot currently be done.  When you turn on contact syncing with NotifyLink through the Account setup on the iPhone/iPod touch/iPad, it removes al...
Email sent as high or low priority appears as regular mail on iP...
Email priority is not synchronized to the iPhone/iPod touch/iPad due to a limitation of the protocol that is used.  An email sent with a high or low priority appears as regular mail on the device.
Email with a large recipients list does not sync to the iPhone
Email with a large recipients list does not synchronize to the iPhone/iPod touch/iPad device.  The email is sent to the device, but the device either: 1. times out and closes the connection before it receives the email 2. recevies the email, but exits to ...
End date of a recurring event is one day late on the iPhone cale...
Recurring events, created on the server, which end on a specific date, appear on the iPhone/iPod touch calendar with the end date one day late.  The end date is correct, however, on the client's calendar on the server. This issue is resolved with iP...
Estimated time for completion of Remote Wipe issued for an iPhon...
iPhone/iPod Touch:For iPhone 3GS and iPad devices, a Remote Wipe is completed immediately when the device receives the request. For all other iPhones and iPod touch devices, the estimated time for completing a Remote Wipe is 1 hour per 8GB of space on th...
Existing local PIM data can be preserved when synchronizing an i...
If your iPhone/iPod touch/iPad had local contact and calendar data on it prior to creating an account for synchronization with NotifyLink, Contact and Calendar synchronization will default to OFF.   You can turn synchronization on and with iPhone OS 3.0 o...
Fields deleted from a recurring event on an iPhone are not delet...
Behavior When an exception to a recurring event is created on an iPhone/iPod touch/iPad by deleting a field, the deletion is not rendered on the server even though the item appears as an exception.  Cause The device is noting the exception, but is not s...
iPhone does not make connection at registration if SSL Certifica...
Issue: During account setup (registration) for the iPhone/iPod touch/iPad, the device tries to connect to the NotifyLink server over SSL  An error message reading, "Unable to Verify Certificate," displays if the server is not using SSL or its S...
iPhone monthly recurring events occurring on the 31st of the mon...
Monthly recurring events for the 31st of the month, created on the server or the device, appear on the iPhone/iPod touch/iPad calendar only in months with 31 days.  On the server or in Outlook, the events appear on the last day of the month regardless of...
iPhone users do not receive updated folder names
iPhone/iPod touch/iPad:Issue: If you rename a folder on a Scalix or Zimbra mail server that is marked for synchronization, the iPhone device will continue to receive mail for that folder, but the name will not be updated on the device. It will still refle...
IT policies predetermined for iPhone users
The following IT policies are predetermined for iPhone/iPod touch/iPad users: Notification Format: Attachments are turned ON Control Options:  Smart Retrieval is turned OFF These settings are imposed for the iPhone/iPod touch users regardless of the glo...
Large attachment .docx files sent to the iPhone may not be viewa...
A large .docx file, sent to the iPhone/iPod touch/iPad as an attachment, may not be viewable.  When the user attempts to open the attachment, the device may shut down.  In testing, this was observed with a file 2.5 MB in volume (281 pages).  The minimum ...
Mail sync must be enabled to receive meeting invitations on iPho...
iPhone/iPod Touch/iPad: Since meeting invitations are sent as emails, mail synchronization must be enabled in order to receive invitations.  If disabled, the invitation will not appear in either the Mail or Calendar application on the device.
Moving a contact to a new folder results in it appearing in both...
iPhone/iPod Touch:This issue applies to iPhone/iPod touch/iPad users operating on a CommuniGate Pro, GroupWise, Scalix, or Zimbra server.  Moving a contact on the server into a different selected address book results in the contact appearing in both addr...
Oracle Beehive user can't delete messages from iPhone/Trash fold...
iPhone/iPod touch/iPad:Behavior: This issue may be noticed in one of two ways: 1) The NotifyLink user's Folder list does not display the Trash folder on the Folders page of the NotifyLink Administrative or Client Web console. 2) An iPhone/iPod touch/iPad ...
Remote lookup returns a limited number of results on iPhone
When a remote lookup is done on an iPhone/iPod touch/iPad device, the search returns a maximum of only 26 results and does not provide an option to retrieve more search results. A workaround for this is to further refine the search by adding one or more ...
ResponseHandler doesn't process move/delete/mark for an email in...
If a meeting invitation email message is moved, deleted or marked as read/unread from the iPhone/iPod touch/iPad, the response is ignored. A statement will be logged in the ResponseHandler log to indicate that the response was for an invitation and will n...
Switching PIM servers may cause PIM items not to sync to iPhone
iPhone/iPod touch/iPad:This issue is the result of a user's designated PIM server being changed via the NotifyLink Web.  If the designated PIM server is switched from MDaemon or FirstClass to another server and then back again to the same MDaemon or Firs...
Two "Drafts" folders may appear in the iPhone folder list
If "Drafts" folder is selected for folder monitoring in the NLES web, two "Drafts" folders may appear in the iPhone device folder list, each with a different function. One is displayed with a Drafts icon and is used for saving messages...
Updated response is not sent when responding to a meeting a seco...
iPhone/iPod touch/iPad calendar allows you to respond to a meeting a second time and change your response if you originally responded with an "Accept" or "Tentative."  If you respond a second time, however, using the responses in the ...
Upgrade to NLES v4.5.2 requires existing iPhone users to change ...
Existing iPhone/iPod touch users on NotifyLink Enterprise Servers that have been upgraded to v4.5.2 will fail to authenticate until the username on the device is changed to match their email address. Follow the directions below to update the username. ...
Upper ASCII characters in email doesn't appear on iPhone
Issue: If you send an email to an iPhone/iPod touch/iPad that contains upper ASCII characters, the message will be sent by NotifyLink, but not appear on the device. Cause: This is an issue with the iPhone devices. NotifyLink sends the message, but it doe...
After applying NLES Update 8, ActiveSync device stops getting new...
iPhone/iPod touch: After applying NLES v4.6.0 Update 8 (NLES v4.6.1), ActiveSync devices may stop gleaning if a database trigger was not updated correctly. The user would stop receiving new email on their device and the GleanerController.log file will sho...
All Day events may not display consistently when viewing on a dev...
When all day events or recurring all day events added via a device running iOS 4.0 or 4.0.1 are viewed using the 'Day' view format, switching back and forth between days may reveal a blank calendar day.  Moving to another day and then back to the blank da...
All Day invitation appears one day early on the iPhone Invitation...
An all day meeting invitation appears on the iPhone/iPod touch/iPad Calendar application Invitations list with a date one day prior to the actual event.  When the detail of the item is viewed, however, the date is correct. This is a device software issue...
Attempts to save or copy an image attachment using iOS 4 causes m...
On iPhone or iPod touch devices running iOS 4, attempting to save or copy an image attachment may cause the email display to malfunction.  Emails viewed after making this attempt do not display the email body or attachments.This typically occurs after a d...
Calendar sync range is set on both server and device for iPhone
A calendar synchronization range, consisting of a look-back and look-ahead time period, can be set for the iPhone/iPod touch/iPad devices. From the device, users may set the LOOK-BACK RANGE. The default is 1 month and users may choose from _2 weeks, 1, 3...
Changes on an iPhone are sent immediately even using Fetch
iPhone/iPod touch/iPad:Question: When using Fetch on an iPhone device, does the device wait for the scheduled syncing interval to send any changes made from the device? Answer: Any add, delete, or change that is made for email, contacts, or calendar on...
Contacts added from the iPhone only send the contact name to the ...
Problem: When contacts are added onto the iPhone, only the First Name, Last Name, and Company Name are sent to the server.  Phone numbers, email addresses, and any other contact information is not sent. Solution: This is only a problem when using an iPh...
Contacts added/deleted before they are synchronized still appear ...
iPhone/iPod touch:Contacts that are added and deleted from the server before the device has synchronized still appear in the iPhone/iPod contact list. A way to correct this is to turn contact syncing off on the device, then back on again.  The contacts t...
Delete account from the iPhone after installing with XML loader
Problem: I set up NotifyLink on my iPhone device by using the XML Loader that automatically populated all information except for my username and password.  Now I am trying to delete the account from my iPhone device, but it is not apparent how this should...
Deleted email without something in the body does not show up in i...
iPhone/iPod touch/iPad:This issue applies to iPhone/iPod/iPad users who have tagged their trash folder for synchronization in the NotifyLink Enterprise Server web.  For Zimbra users, email with no body which is synchronized to an iPhone/iPod touch/iPad an...
Deleted/Modified instances of a recurring event are still display...
iPhone/iPod touch/iPad:This issue applies to recurring events that have instance both out of and within Daylight Saving Time (DST). If the first instance of the series is within DST and there is a deleted instance out of DST, the deleted instance will not...
Device model on User Stats not showing the correct iPhone model
The Device Model and OS version on the NotifyLink User Statistics page does not display the correct iPhone model for devices running version 4.2.10. This issue is with device OS.
Duplicates appear on the iPhone for exceptions to a recurring eve...
iPhone/iPod touch/iPad:When an instance of a recurring event is modified from the iPhone/iPod touch/iPad, the instance appears in duplicate. It appears in its original form, along with the modified form, on device the and on the server.
Email and PIM data are left on an ActiveSync device after user is...
If an ActiveSync device user is removed from the NotifyLink Enterprise Server (NLES), the device retains the Email and PIM (calendar and contacts) data.  The data can be cleared from the device, however, by removing the account from the device.  On an...
Email attachment issue with iPhone / iPod touch devices running v...
This issue occurs with iPhone and iPod touch devices running the OS v3.1. When the user receives an email that has an email attachment (file type .eml or .msg) the attachment will be displayed on the device but when opened will contain no information.    ...
Email attachment may not be viewable if it was forwarded from an ...
When using an iPhone/iPod touch/iPad device with NotifyLink, if you forward an email that has an attachment to another user on NotifyLink, the recipient cannot view the attachment on their device. This is a result of the MIME format sent by the device bei...
Email with attachment sent from an iPhone is missing the papercli...
iPhone/iPod touch/iPad: Beehive users viewing messages from the Zimbra web will see that email with attachments sent from an iPhone device are missing the paperclip icon in the message list.  However, the attachments are present when the email is opened....
Encryption Key field is disabled for iPhone users in NotifyLink w...
iPhone/iPod touch/iPad:The encryption key field will be disabled in the Security Settings when viewing User IT Policies for an iPhone/iPod touch/iPad user.  The message, "Encryption is not available for this device." appears in the field since ...
Fix for Meeting Invitation malfunction on iPhone devices
On iPhone OS based devices, when viewing the meeting invitation in the calendar or the mail application, the sender may display as "unknown." This typically happens when using GroupWise or Meeting Maker as the mail/pim server. In addition, if a dev...
For a contact created on iPhone, default country does not sync to...
A contact created on the iPhone/iPod touch/iPad with the country field left as the default, is not synchronized to the server. A workaround is to change the default country and then change it back to the default before saving the contact.  The device co...
For a recurring series in the GMT shadow created on the iPhone, l...
iPhone/iPod touch/iPad:A recurring event created on an iPhone device that occurs in the Greenwich Mean Time (GMT) shadow synchronizes to the Oracle Beehive server without the last instance of the series.    This does not occur with iPhone devices and Or...
IIS Admin shows duplicate filters after upgrading from NLES 4.5.1...
iPhone/iPod touch:Two NLAirSyncRedirect filters appear in the IIS admin after upgrading from NLES 4.5.1 to NLES 4.5.2. Open the IIS admin, right click on Default Website, click Properties, then click the ISAPI Filters tab. Two NLAirSyncRedirect filters a...
Image attachments forwarded from the iPhone are not viewable from...
iPhone/iPod touch/iPad:When an image attachment is forwarded from the iPhone/iPod touch/iPad, it is sent embedded in the email rather than as a separate attached entity. The GroupWise client does not recognize the embedded image, so the forwarded email, v...
Invitation accepted on Exchange server does not show as accepted ...
This issue involves meeting invitations that are synchronized to an iPhone/iPod touch device and are subsequently accepted on an Exchange server. Even though it has been accepted, the invitation remains on the device in the Inbox and the Calendar inv...
Invitations remain in calendar if mail is disabled
iPhone/iPod touch/iPad:Issue: If you disable mail on an iPhone device (Settings > Mail, Contacts, Calendar), invitations will still remain in the calendar application. This is an issue with the native iPhone client.
iOS 4.1 - GroupWise/Meeting Maker meeting invitation cannot be ac...
This issue can occur when using an iOS 4.1 device against NotifyLink Enterprise Server with a GroupWise or Meeting Maker account.When a meeting invitation is received on the device, if the organizer is not a full email address (username only without a d...
iPhone contact fields may get deleted from the device
iPhone/iPod touch/iPad:iPhone/iPod touch/iPad Contacts have fields for Custom and Other phone numbers and for Ringtone.  If used, the device does not send these fields to the server.  The contact will be missing these fields when viewed on the server. I...
iPhone function for deleting all instances of a recurring event i...
The iPhone/iPod touch/iPad does not currently have any option for deleting an entire recurring series of events.  A similar function will accomplish the same task, however.  The devices have an option to delete all "future" occurrences.  When u...
iPhone with multiple email folders syncs only the Inbox automatic...
iPhone/iPod Touch:iPhone/iPod touch devices with multiple email folders tagged for synchronization, will synchronize only the Inbox folder automatically.     If folder mirroring is enabled on the server, the folders you select for synchronization appear i...
iPhone/iPod running OS 3.0 may lose data if connection fails
This issue applies to iPhone / iPod touch devices running OS 3.0 and using a WiFi connection. If the connection to the NotifyLink ActiveSync Server returns a 500 error, the email (and possilby PIM) data is deleted from the device. This is not an issue on ...
Issues with Remote Lookup on an iPhone
Issues: I cannot perform a Remote Lookup for contacts from my iPhone device or the remote lookup works, but returns only a partial list. Solution: In some instances, removing the attribute for Company, in the NotifyLink Admin Web, resolves this issue.  Th...
IT Policies for NotifyLink iPhone Solution users
iPhone/iPod touch/iPad:Not all Server and Device IT Policies are available for iPhone/iPod touch/iPad users operating with the NotifyLink iPhone Solution due to the limitations of the devices   See the Device IT Policy Comparison chart for a summary of su...
Large .doc files will not open
iPhone/iPod touch/iPad: Issue: If large Word documents (.doc or .docx) are sent to an iPhone device, the user may encounter errors trying to open them. They may fail to open or you may be returned to the home screen when scrolling through the document pr...
Meeting Acceptance Causing a @noreply.com message to be generated
Issue: When Accepting/Declining a meeting invitation on the iPhone using Groupwise or Meeting Maker. An email is sent back with a domain consisting of @noreply.com. Solution: In the Calendar Sync Rules, put a check in the box for "Filter Meeting Res...
Meeting appointments cannot be modified on the device
When a meetin is created within the GroupWise Client using GroupWise 8, 2012, or the Data Synchronizer, it is not recommended that you make changes to the meeting from the phone. Making the change on the device will update the device, but the GroupWise Ca...
Meeting invitation responses viewed on the device do not show rep...
This issue involves meeting invitation responses viewed from the iPhone/iPod touch/iPad.  When the sender of a meeting invitation views the response from an attendee that has included text with his/her response, the text is only visible when viewed from ...
Messages moved to a different iPhone folder disappear until next ...
When a message is moved from one folder to another on the iPhone/iPod touch/iPad, it is not viewable until the message change synchronizes to the server and then back down to the device. This is expected behavior on an iPhone device.
Messages synced from FirstClass to iPad running iOS 4.3.1 are mar...
When a message is synchronized to an iPad running iOS 4.3.1 from a FirstClass mailserver, it appears on the device as read. In addition, marking a message as unread on the device does not synchronize to the server.
Messages with audible alerts (Level 1 filter) arrive as regular e...
iPhone/iPod touch/iPad:NotifyLink Enterprise Server Web gives users the ability to create an email "send" filter that forwards messages that arrive in the recipient's Inbox with a "Level 1" audible alert.  The level 1 notification wil...
Moving an appointment to different calendar on an iOS device resu...
If an appointment is created on an iPhone calendar and the 'Calendar' field for the event is changed to a different calendar, that appointment appears twice on the server (once in its original calendar, and once on the calendar it was moved to). This occu...
Multiple .bmp/.tiff attachments in a message may be unviewable
Issue: If you send a message to an iPhone/iPoad touch/iPad that has multiple .bmp or .tiff attachments, some of them cannot be viewed on the device. Sending a single .bmp or .tiff attachment is viewable, however. Solution: There is currently no solution ...
Only the first of multiple responses to a meeting invitation are ...
The iPhone/iPod touch allows users to respond to the same meeting invitation multiple times, however, if the device is running an OS less than 3.1 it sends only the first response and does not send subsequent responses should the user wish to change his/h...
PIM items created on iPhone do not appear in CGP Outlook Connecto...
iPhone/iPod touch/iPad:This issue involves calendar events and contacts created on an iPhone/iPod touch/iPad device. The items synchronize to the CommuniGate Pro server, but do not appear when viewed via the CommuniGate Pro Outlook Connector until the u...
Recipient of an attachment forwarded from an iPhone receives an e...
When you forward an email containing some attachment types from the iPhone/iPod touch/iPad, the recipient receives the attachment, plus an extra .htm attachment.  These file type attachments have been observed to produce the extra file: doc, xls, ppt, bmp...
Recurring events created on iPhone end one day early on the MDaem...
iPhone/iPod Touch:If a recurring event is created on an iPhone/iPod touch it appears correctly on the device, but ends one day early on the Mdaemon server. This issue is resolved with iPhone OS 3.0.  An upgrade to this version will remedy the problem.
Recurring meeting invitations do not sync correctly to the iPhone...
iPhone/iPod touch/iPad:In some situations, recurring meeting invitations synchronize incorrectly to iPhone/iPod touch/iPad devices.  1. If a recurring meeting invitation is created on an Oracle or GroupWise server with some of the instances occurring on...
Recurring series created on an iPhone results in duplicates on th...
iPhone/iPod Touch:A recurring series created on an iPhone and synchronized to an Oracle Beehive server results in duplicates on the device.  The server sends a copy of each individual instance back to the device resulting in duplications. This issue is r...
Remote Lookup on iPhone may timeout due to large number of search...
iPhone/iPod touch/iPad:A Remote Lookup search initiated on an iPhone device may take a long time to complete or may return a timeout error without completing.  This may occur on some but not all LDAP servers. If iPhone users experience lengthy seraches o...
Removing title or notes on iPhone doesn't remove them from Oracle
iPhone/iPod touch/iPad:Issue: If you edit a contact on an iPhone device and remove the title or notes fields, they will remain unchanged on the Oracle server. Solution: There is currently no solution to this issue.
Respond to Meeting Invitation from Calendar or Inbox on iPhone
Received meeting invitations appear as both an item in the iPhone/iPod touch/iPad Calendar and as an email in the Inbox with the meeting invitation attached.  Meeting invitation recipients may respond to the meeting from either the calendar or the Inbox....
Return to a 4 digit passcode on the iPhone when not using NotifyL...
Security policies for the iPhone/iPod touch/iPad synchronizing with a NotifyLink Enterprise Server (NLES) require an eight (8) character password when Inactivity Timeout is enabled.  Should the Microsoft Exchange account, which synchronizes with the Noti...
Security policies on iOS4 when using multiple Exchange accounts
With iPhone OS4, you are able to sync multiple Exchange accounts.  If the security policies are not the same for both accounts, the more restrictive security policy will be enforced. 
Sending an e-mail with an attachment from the device causes signa...
This issue can occur when using an iOS device. When an e-mail is sent with an attachment from a device running version 4.2.10, the signature will appear as an attachment. This is a Microsoft Exchange ActiveSync issue. See Microsoft KB article: http...
Single events changed to recurring events on the device may end o...
iPhone/iPod touch/iPad:A single calendar event changed to a recurring event on an iPhone/iPod touch/iPad may end one day early (specified end date is one day earlier) on the server. This may or may not occur, based on the firmware the device is running.
Some information does not display in Device Management for iPhone...
iPhone/iPod touch/iPad:Some information is not sent by iPhone/iPod touch/iPad devices and thus does not appear on the Device Management page of the NotifyLink Administrative Web. The following fields display blank for these devices: NotifyLink Version P...
Some monthly and yearly recurring event patterns not supported on...
A recurring series can be created in Outlook for events that occur on the first weekday, first weekend day, or first day of the month or year.  These patterns are not supported on the iPhone/iPod touch/iPad.  The result is, the events show up on the devi...
Some non-numeric characters in phone number field do not sync to ...
iPhone/iPod touch/iPad:Some non-numeric characters used in the phone number fields of a contact created on the server, do not synchronize to the iPhone/iPod touch/iPad.  Users expecting hyphens or periods used in phone number entry will not see these cha...
Tasks may be visable in the mail Task folder on iPhone
Tasks are not supported on the iPhone/iPod touch/iPad.  However, should the user enable the Task folder for email synchronization on the server, tasks will synchronize to the device as messages deposited in the mail client Task folder.  The tasks cannot...
Unable to register iPhone if username is already in use on the No...
iPhone/iPod Touch:This issue applies when the NotifyLink Enterprise Server is configured to use the default authentication password. This setting is located in the NotifyLink Administrative Web Console under Server Administration > Default Authenticati...
Unsupported contact fields may be removed on iPhone/iPod devices
iPhone/iPod touch/iPad:This issue applies to iPhone/iPod touch/iPad users operating on a Exchange or Kerio server.   A contact created on the device may contain fields not supported by the NotifyLink Enterprise Server. However, should the contact be move...
Upgrade from iPhone OS v3.0 to v3.1.2 will remove, then resync da...
If you are upgrading the operating system of your iPhone/iPod touch device from v3.0 to v3.1.2, email and PIM items will be removed after the device restarts.The device will resynchronize the items back onto the device during the next synchronization cycl...
Users must synchronize contacts in order to use remote lookup in ...
If an LDAP server is defined in NotifyLink and your user account is set up to access it, you can use the iPhone/iPod touch Contacts application to search your enterprise directory for contacts in your organization.  However, the user account must be con...
Users prompted to enter a new password on iPhone unnecessarily
iPhone/iPod Touch:If you are making a change in the NotifyLink Lock Rules policy on the server and click Apply Changes, users will be prompted to enter a new password on iPhone devices running OS 2.0 through 2.2.1.  This occurs even if the password has no...
Using a Profile on an iPhone or iPod Touch
Creating an Account on the iPhone, iPod touch, or iPad Using a Profile:  1. Once the ActiveSync account has been set up on the NotifyLink Enterprise server you can open the web browser on the iPhone/iPod touch/iPad and navigate to the following web page....
Using the "Download Full Message" option on iOS 4 devices causes ...
On iPhone and iPod touch devices running iOS 4, using the "Downlod Full Message" option  to download/view an attachment causes an error stating that the message cannot be displayed because of the way it is formatted.The "Downlod Full Messag...
Web performance issue when using ActiveSync devices and Apache we...
iPhone/iPod touch/iPad: Problem: The Apache web server "hangs" or crashes periodically when ActiveSync devices are used. The provided solution is only a temporary work around until the problem can be resolved correctly in a future release or ho...