Knowledgebase
(606)NotifyLink Enterprise Server
(138)NotifyLink Device Apps
(348)NotifyLink ActiveSync Solution
(8)NotifyLink Web Server
(19)NotifyLink Database Component
(1)NotifyLink Multi-Tenant Edition
(4)NotifyLink On Demand
(4)Sales
(2)NotifySCM
(2)NotifyLink Patch Installer
(47)NotifyMDM Server
(110)NotifyMDM Device
Scalix: Issue: If you change the subject of an event
in the Outlook Connector, the subject will not be changed when it is
received by the device. Solution: This is an issue with the Scalix Outlook Connector (seen in version 10.0.0.352). It may be fixe...
Events added or changed on the Scalix CalDAV server send an add/delete
to the device and then sends another add in a subsequent
synchronization cycle. The subsequent addition shows a different UID number than the original in the PIM log.
...
If using Scalix 11, the notes field for exceptions to recurring events
created on the server will be replaced with question marks.
For users on a Scalix CalDAV 11.4.1 U1 platform, meetings invitations
sent from a device do not update the free/busy status in the
organizer's Scalix account. Consequently, that time slot on the
organizer's calendar will appear as free when others se...
Scalix:
The MaxThreads registry key used for Multi-PIM processing must be set to 1 on systems that employ Scalix for any PIM processing.Using a registry editor, look for: HKEY_LOCAL_MACHINE\SOFTWARE\Notify Technology Corporation\NLES PIMService\MaxThr...
Scalix: Information: If someone sends you a meeting
invitation and had marked the event as 'Free', if you accept the
invitation, the event will be marked as 'Free' in your calendar.
Similarly, if the organizer marked the event as 'Busy' then it would ...
After installing NotifyLink Enterprise Server (NLES) v4.5 or upgrading
to NLES v4.5, all NLES services are automatically restarted except for
the NLES AvailableScalixUsers. To remedy this, open the Services
panel on the server running the NLES Messagi...
Non-alphanumeric characters in the username/password, that are valid
for Scalix and IMAP, result in a login failure in NotifyLink and a
failure to retrieve email. PIM retrieval does not seem to be affected.
When adding a user to the NotifyLink Enterprise Server you can specify
whether Scalix PreCheck should be enabled or disabled. The option,
however, cannot be edited after the user is added. To change it, it
must be edited in the database or the user m...
All pim data coming from the Scalix Connector for Wireless is assumed
to be using the ISO-8859-1 character set. If a character in a pim item
cannot be represented in ISO-8859-1, the pim item will be synchronized
to the device but the character will be ...
Daily recurring events created in Outlook sometimes do not show up in
Scalix Web Access. If this is the case, the event does not synchronize
to the device either. Yearly recurring events created in Outlook never show up in Scalix Web Access and thus ...
Scalix:If you are receiving the following error in the NLPim.log then please verify that you have the necessary PIM ports open from the NotifyLink server. In PIM log: "The information store could not be opened. [MAPI 1.0 - MAPI_E_LOGON_FAILED]]"...
For contacts created in Scalix Web Access, the Business Web Address is not synchronized to the device.
Scalix:
Issue: Calendar appointment times are off by one hour after applying all DST patches. Description:
All events created within Scalix Web Access or Outlook show correctly
in the email client, but show one hour off on the device client. All
ev...
Calendar events appear as invitations in Thunderbird/Sunbird for users synchronizing with a Scalix CalDAV server. Calendar
events created on the server or device and then viewed in
Thunderbird/Sunbird Calendar will display a notice that says: "Thi...
This issue applies when synchronizing to a Scalix 11 server. Task items
that come into range as a result of a change to the synchronization
range will not be sent to the device if Pim PreCheck prevents PIM from
processing. The new items will be sent to...
Scalix: Comments added to a meeting invitation's Accept/Decline/Tentative response will not be sent to the server when using CalDAV protocol.
When using Scalix Messaging Server v10 or later, there are two types of
users: Community users and Enterprise users. Community users are not
able to login via the Outlook Connector, which is required in order for
NotifyLink to access Calendar, Contact,...
Scalix:This issue applies to contacts that are not in the user's Default Address Book. The default address book is defined on the user's Contact Sync Settings > Choose Address Books page in the NotifyLink web. If a contact that is not part of the defau...
Scalix: This issue applies to contacts that are not in the user's Default Address Book. The default address book is defined on the user's Contact Sync Settings > Choose Address Books page in the NotifyLink web. If a contact that is not part of the def...
Scalix: This issue involves contacts created on the server with a display name
different than the first and last name. If such a contact is changed
in any way on the device, the original display name is replaced with
the first and last name when the ...
Scalix:When nested contact folders are created on the Scalix PIM server, only the subfolder name is displayed when viewing address books from the NotifyLink Enterprise Server Administrative Web. The full path to the subfolder is not displayed.
Scalix:
This article identifies situations that can result in contacts being duplicated on the server. I.
This situation involves existing contacts that reside in an Address
Book (category) on the server that has not been selected for processing
by ...
Scalix: This issue occurs when you have designated a default address book that
is not selected for processing in the Contact Sync Settings. Contacts
created on the device, that do not specify an address book, are not
synchronized to the server and ar...
Scalix:
Problem: If you have a user that says his contacts load and then
delete right away, check the PIM log. If you see the following
information for the user in the log after an initial sync or OTA load
for contacts have been done then please fol...
Scalix:
When an exception to a recurring series is created on the device,
any exceptions that were already associated with the series will be
lost on the server.
Exceptions to recurring appointments should be created in Outlook if
possible. When an exception is created (or modified) in Scalix Web
Access, that appointment will not be synchronized with the device.
This is scheduled to be fixed in a future relea...
Scalix:Exceptions to recurring appointments should be created in Outlook if possible. When an exception is created (or modified) in Scalix Web Access, that appointment will not be synchronized with the device. This is scheduled to be fixed in a future r...
When created in Scalix Web Access, a daily recurring pattern which
occurs every weekday set to end after x occurrences synchronizes to the
device as ending after x weeks of occurrences.
This issue involves invitations to recurring meetings sent to a user operating on Scalix CalDAV protocol. If one instance of the series is deleted on the device or by the organizer the series "shrinks" in the following manner: Example - Delete W...
Scalix: Issue: If you disable 'Send meeting invitation messages to device' (User Policy -> Calendar Sync Settings)
and then sent an invitation to your account, the corresponding event
will not be synced to the calendar in addition to the invitation ...
Scalix: Issue: If you edit the first instance of a
daily recurring event on the device, the server will send an errant
update for that instance. Depending on the type of device being used,
this may result in that instance disappearing from the device....
Scalix:
* Disable the user in the NLES admin console.
* Deselect all folders under IT Policies - > Folders
* Kill the IMAP process for the user:
* This command will give you the processID:
* OMSTAT -U RCI
* John Doe / hq/CN=JohnDoe 66537 R...
Scalix:Issue: If you rename a folder on a Scalix or Zimbra mail server that is marked for synchronization, the iPhone will continue to receive mail for that folder, but the name will not be updated on the device. It will still reflect the original folder ...
Scalix: This issue occurs when using Outlook Web Access (OWA) to accept a
meeting invitation. Accepting an invitation from OWA changes an
invitation previously accepted from the device by adding "Updated" to
the subject field.
Users operating on a Scalix or Scalix CalDAV PIM server will see duplicate meeting invitations on their ActiveSync device calendar - one for the Calendar Event and one for the invitation. iPhone/iPod touch/iPad users will see this as soon as the item is r...
Users operating on a Scalix or Scalix CalDAV PIM server will see
duplicate meeting invitations on their iPhone/iPod touch calendar - one
for the Calendar Event and one for the invitation. The issue stems from separate fields being used for appointments ...
This issue involves meeting invitations sent to a NotifyLink user operating on Scalix CalDAV protocol. An
invitation to a meeting on a date beyond the NotifyLink user's Look
Ahead range is not sent to the device, nor is it sent later when the
meeting...
Scalix: If a Meeting Request is initiated from the device, all recipients will
receive an Invitation. However, only recipients in the same domain will
have the item automatically added to their calendar. This issue will
not be fixed. Additionally, tex...
Scalix: A message sent from the device with an attachment show up in the
recipient's Communications Express Inbox without a paperclip icon.
When the message is opened, however, the attachment is present. The icon is correctly displayed when the messa...
Scalix: Issue: If
you create a monthly (or yearly) recurring event on the first weekend,
weekday, or day of the month on the device, the series may not show up
on the server. Solution: There is currently no solution to this issue.
...
When synchronizing to a Scalix 10 server, a multiple-day all-day event
created on the device (only possible on Pocket PC and BlackBerry Phone)
will be created on the server as an appointment spanning from midnight
to midnight for the duration of the ev...
Information: If
you have PIM PreCheck enabled and create a new address book on the
Scalix server, that address book will not appear under IT Policies
-> Contact Sync Settings-> Choose Address Books until some
contact change is processed by the s...
Scalix:If in User stats you are seeing a PIM login Failure for any of your users the first thing to do is trying to re-type their password in the Admin Console under User Administration ->Edit User. If the password is correct then try the below steps...
Scalix:
A user's PIM items will only be processed during an NLPim cycle if there have been changes to the account. This is known as the PIM PreCheck. PIM changes in the user's account are detected when the user's mail is processed. This is intended to ...
After an upgrade from NotifyLink Enterprise Server 4.5.2 to 4.6.0, for
users with a Scalix CalDAV calendar server, the PIM user stats and the
nlpim.log show errors temporarily. - The Stats show: "Error Code: 558" - The ...
Port Requirements for NotifyLink Installation can be found in the NotifyLink for Scalix Pre-Installation Guide under Pre-Installation Tasks #8, Port Requirements Port numbers used for connections with NotifyLink Enterprise Server (NLES) components are w...
Scalix: Issue: If
you create a recurring event in a different timezone than the timezone
on the NotifyLink Enterprise Server machine and create an exception to
the first instance, the start/end times for the exception will be off. Solution: There is ...
Scalix: A recurring event created on the server that has only one occurrence
will not be updated if modified on the device. This is due to a
limitation with CDO.
These issues apply to recurring events that are created on the device and have an alarm. 1)
When using Scalix Web Access (SWA), a single occurrence of the event
cannot be edited. The series, however, can be edited. When using
Outlook, both the series ...
Scalix:These issues apply to recurring events that are created on the device and have an alarm. 1) When using Scalix Web Access (SWA), a single occurrence of the event cannot be edited. The series, however, can be edited. When using Outlook, both the ser...
Scalix:This issue involves Scalix CalDAV meeting invitations for recurring meetings in which one instance of the series has been modified. When a meeting organizer modifies one instance of the recurring series to have every text field and time set to a v...
Scalix:This issue involves Scalix CalDAV meeting invitations for recurring meetings in which one instance of the series has been modified. When a meeting organizer modifies one instance of the recurring series to have every text field and time set to a v...
This issue involves Scalix CalDAV meeting invitations for recurring
meetings in which one instance of the series has been modified. When
a meeting organizer modifies one instance of the recurring series to
have every text field and time set to a value...
Scalix: In some situations, recurring meeting invitations synchronize incorrectly to iPhone/iPod touch devices. 1.
If a recurring meeting invitation is created on an Oracle or GroupWise
server with some of the instances occurring on past dates, invi...
Scalix:Responding from a device to a meeting invitation created in Outlook, affects the way the meeting looks in Outlook. The meeting, when viewed in the user's Outlook account, appears with the correct Accepted status, but without the Attendee names. ...
Responding
from a device to a meeting invitation created in Outlook, affects the
way the meeting looks in Outlook. The meeting, when viewed in the
user's Outlook account, appears with the correct Accepted status,
but without the Attendee names. In ...
This issue occurs when adding a Scalix user to the NotifyLink
Enterprise server. If the "Scalix PreCheck" box is checked, a
subsequent screen refresh will uncheck the option. This issue is resolved in NotifyLink Enterprise Server version 4.6...
Scalix Administrator login for IMAP is only supported when using Scalix Server v10 or higher.
Scalix:
NotifyLink Enterprise Server (NLES) v4.5 does not require that mail
and PIM server platforms match. It is possible, therefore, to use one
platform for mail processing and another for PIM processing. You might
even choose to have more than o...
Users
operating on Scalix CalDAV protocol can only synchronize calendar PIM
items. The Scalix CalDAV protocol does not support synchronization of
tasks or contacts at this time. A work-around for pulling down
contacts from the server to the device i...
Users have reported seeing the following Scalix UALWSD popup: "Scalix UALWSD encountered a problem and needed to close." In
most instances, after dismissing the error, it did not
reoccur. Dismiss the popup if you see it. Contact Scalix te...
Scalix does not support SSL or TLS for IMAP. These options should not
be selected in the NotifyLink web administration mail server / mail
protocol settings.
Scalix: This
issue involves tasks originally created in Outlook that are then edited
on the device. When the task is edited on the device, updates to the
task, except for those made to the task priority, are synchronized
to the server. When the tas...
Though
you can create a task reminder through Scalix Outlook connector,
reminders created on the server are ignored and not sent to the
device. Likewise, task reminders created on the device are ignored by
server. This issue is resolved in NotifyLin...
Scalix:If you have set up a SCALIX ADMIN protcol for Notifylink and Notifylink is not logging into a user's account successfully, you will usually see Error code 4 being displayed inside User Statistics. You can test the login through Telnet and here is t...
Scalix: Calendar event fields not supported in NLPim, will not be retained on a
server operating with the CalDAV protocol if the item is modified on
the device. When a modification done on the device is synchronized
to the server, any existing info...
This issue applies to weekly recurring events created in Scalix Web
Access. If the recurrence pattern is multiple days of the week and the
number of occurrences sets the pattern to end on the earlier day of the
week, the event is extended by one day. A...
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