Knowledgebase
(606)NotifyLink Enterprise Server
(138)NotifyLink Device Apps
(348)NotifyLink ActiveSync Solution
(8)NotifyLink Web Server
(19)NotifyLink Database Component
(1)NotifyLink Multi-Tenant Edition
(4)NotifyLink On Demand
(4)Sales
(2)NotifySCM
(2)NotifyLink Patch Installer
(47)NotifyMDM Server
(110)NotifyMDM Device
Delete
Cycle Time set to zero in the NotifyLink (NL) registry should stop the
delete cycle from running (stop NL from looking for PIM deletions).
However, setting it to zero causes NotifyLink to look for deletes on
the Google server during every PIM ...
An event created in Google correctly synchronizes the reminder to the
device. However, if the reminder is edited in Google, the edited
reminder is not synchronized to the device.
Google:You cannot run Google Sync for calendar and NotifyLink for calendar synchronization at the same time on your Blackberry. If you do, you will run into duplication issues with the appointments. If you are going to use NotifyLink to wirelessly synch...
Issue: If
you create a meeting in Google calendar and add yourself as a
recipient, an event for that meeting will not be synchronized to the
device. Solution: There is currently no solution to this issue.
...
Information: If you respond to a meeting
invitation on your device (accept/tentatively accept/decline), the
meeting organizer will not receive a email notification that you
responded. However, their calendar will be updated to reflect your
status. Thi...
Google:
This issue involves recurring series events, created on the device, which cross over the Daylight Saving Time (DST) range. -
Those created outside DST (Nov-March): Occurrences which then fall
during DST (March-Nov) synchronize to the serve...
Google:Angle brackets and the characters contained within, are not synchronized to the device when they are included in the body of an email received by a Google user. The brackets and characters will appear, however, when the email is viewed from the ma...
Angle brackets and the characters contained within, are not
synchronized to the device when they are included in the body of an
email received by a Google user. The brackets and characters will
appear, however, when the email is viewed from the mail r...
This issue involves calendar items synchronized to the Google mail server from Outlook using Google Calendar Sync. Subsequently, when these items are synchronized to the device, a delete and an add appear for each item. This
does not occur for calendar...
When entered in the Google web client, the following Contact fields will not be synchronized to the device: Company Name and Title* Phone Number fields: - Home Fax - Other Address Fields: - Other Other (displayed under More Information) * Will be s...
Google does not support the following contact fields. If information
is entered in these fields on a device they will not be visible when
the contact is viewed through the Google web client. -birthday -anniversary -web page -home url -work url Prefi...
Google's name and address fields are single blocks of information.
(Full name is entered in a single field. Street address, city, state
and zip are entered in a single field.) When these fields synchronize, the contact's first and last name both app...
Google:Contact names are limited to 255 characters. If the name is larger it is not truncated and does not get inserted into the database. Since it is not found in the database, each PIM cycle views the contact as a new item. This results in multiple co...
Google: Contact names are limited to 255 characters. If the name is larger it
is not truncated and does not get inserted into the database. Since it
is not found in the database, each PIM cycle views the contact as a new
item. This results in multip...
When an occurrence of a daily, weekly, or monthly recurring series is
edited on the Google web client and the change is saved for "all
following" instances, the last occurrence in the series may disappear
from the web client display. The dev...
Google: Information: The behavior for events that are created on the device before the lookback date (IT Policies -> Calendar Sync Settings)
differs depending on whether the events are recurring or not. Recurring
events that have all their instances...
If a recurring event is created on the Google server and then edited to
have an exception prior to NotifyLink PIM finding the event, every
regular instance is duplicated on the device. The day that the
exception occurs does not have a duplicate.
You cannot run Google Sync for calendar and NotifyLink for
calendar synchronization at the same time on your Blackberry. If you
do, you will run into duplication issues with the appointments. If
you are going to use NotifyLink to wirelessly synchroni...
This issue occurs when Google users enable NotifyLink folder mirroring. A
labeled message in the Google Inbox will appear on the device in a
folder carrying the label name (if that folder/label has been selected
for mirroring). However, the message w...
Google:Issues: There are a few issues with exceptions to recurring events in Google. 1. If you create a daily recurring event and move one of the instances to another day (so that two instances occur on the same day), the wrong exception information will...
PIM load (Initial Sync) operations may take a significant amount of time to complete if the number of items is large. This
is due to the nature of the NotifyLink-Google interface. The Google
server redirects NotifyLink PIM requests which significantly ...
A device-created meeting request may not be received correctly on the
invitee's device when both sender and recipient devices are registered
to the NotifyLink Enterprise Server using Google protocol. *The invitee's web client receives the meeting requ...
Issue: If you create a meeting in Google
calendar and add yourself as a recipient, an event for that meeting
will not be synchronized to the device. Solution: There is currently no solution to this issue.
Issues: There are a few issues with monthly recurring events in Google. 1.
If you create a monthly recurring event on the device that occurs the
31st of each month and that event starts in the GMT shadow, then only
the first instance of the series wil...
NotifyLink Enterprise Server 4.6 has added support for multiple groups
for contacts in Google. A contact that is created on the Google server
can be part of one or more groups which are similar to labels for mail.
Below is an outline of how multiple ...
Information: If you respond to a meeting
invitation on your device (accept/tentatively accept/decline), the
meeting organizer will not receive a email notification that you
responded. However, their calendar will be updated to reflect your
status. Thi...
Google:When Google pim is used on a NotifyLink server, the PIM Poll Interval must be no less than 10 minutes. Google limits hits by user and source IP such that one user cannot connect from the same server more frequently than every 10 minutes.
When Google pim is used on a NotifyLink server, the PIM Poll Interval
must be no less than 10 minutes. Google limits hits by user and source
IP such that one user cannot connect from the same server more
frequently than every 10 minutes.
A monthly recurring event created on the server for the 31st of each
month will synchronize to the device on the last day of the month for
months with less than 31 days. However, there will be no events in the
Google web client for these shorter month...
When a meeting invitation recipient responds to a device-created
invitation in the Google web client, an error sometimes occurs (403
forbidden). In addition, the pop-up page that normally displays to
confirm the response does not appear.
Google: In the NotifyLink Mail Server settings, the Sent Items folder name should be defined as [Gmail]/Sent Mail. This is the default or native Sent Mail folder name. Changing
this folder name results in a newly created folder called
[Imap]/<folde...
If SSL is disabled for the PIM Server (via the NotifyLink administrative web) PIM processing will fail. SSL must be enabled, as it is security protocol required by Google.
When an all day meeting invitation is accepted on the device, the user's status is "Available" in the Google client. Users may expect the status to be "Busy," however, Google's default status for all day events is "Available.&quo...
Help Desk Software by Kayako