Knowledgebase
(606)NotifyLink Enterprise Server
(138)NotifyLink Device Apps
(348)NotifyLink ActiveSync Solution
(8)NotifyLink Web Server
(19)NotifyLink Database Component
(1)NotifyLink Multi-Tenant Edition
(4)NotifyLink On Demand
(4)Sales
(2)NotifySCM
(2)NotifyLink Patch Installer
(47)NotifyMDM Server
(110)NotifyMDM Device
This issue applies to a contact created and then subsequently edited on a device. When
the contact appears in Exchange Outlook Web Access (OWA), the reading pane shows
the contact name as "Untitled Contact." When the contact file is
open...
This issue involves contacts opened in using Exchange Outlook Web Access (OWA). When
opened in OWA, a contact's email address is displayed in the 'Display
Name' field as well as the email field.
Exchange:When using Exchange, users may see an issue where some email messages that the user reads will delete from the device on the following sync cycle. This is a known issue through Microsoft when the sender requests a read receipt. If the original s...
Exchange: Issue: If you receive an email that contains
an attachment but no body text, the attachment may not appear on the
device and therefore cannot be downloaded. Solution: There is currently no solution to this issue, however emails with text or ...
When adding a user, the Web Access Directory is needed in checking for PIM information. Here is how to locate the Web Access Directory of a user: 1. Log into Outlook Web Access 2. Hold the mouse cursor over Inbox located on the left hand side of the bro...
Exchange:Port Requirements for NotifyLink Installation can be found in the NotifyLink for Exchange Pre-Installation Guide under Pre-Installation Tasks #8, Port Requirements Port numbers used for connections with NotifyLink Enterprise Server (NLES) compo...
Exchange: If Administrator Authentication is configured for the PIM server, meeting requests initiated from the device are sent to the attendee from the Administrator on behalf of the sender.
Exchange: Issue: If you create an event on a device and
give it a reminder that is the same as the start time (0 minutes
prior), the event that is created on the server will not have a
reminder. Solution: There is currently no solution to this issue....
Exchange:An exception made to an instance of a recurring event that occurs outside the synchronization range will not synchronize to the device. Once the instance comes into calendar synchronization range, however, the exception is found and sent to the d...
Users may configure the GO!NotifyLink Calendar Sync Rules so that
meeting invitations are deleted from the device Inbox when they are
accepted, declined, or tentatively accepted.
For GO!NotifyLink accounts using an Exchange Calendar server, when
thi...
This issue involves contact categories that contain one or more of the following characters in Exchange:asterisk (*)pipe (|)double quote(")colon (:)forward slash (/)back slash (\)period (.)right angle bracket (>)left angle bracket (<)question...
Exchange: When a contact is created on the device with a new category, the
category is synchronized and created as an address book on the server.
The new address book is listed when viewed in the NotifyLink
Administrative Web console, but is not sele...
Exchange: This issue applies to contacts that are not in the user's Default Address Book. The default address book is defined on the user's Contact Sync Settings > Choose Address Books page in the NotifyLink web. If a contact that is not part of the d...
This
issue involves contacts created on the Exchange server with an email address
that contains a username, but not a domain name (i.e. without
@somewhere.com). When synchronized to the device, the contact's email
address field is blank. This do...
Exchange: Information: Contact subfolders are listed
under IT Policies -> Contact Sync Options -> Choose Address
Books, however the path is not displayed; only the folder name (i.e
subfolder2 is listed as opposed to contacts/subfolder1/subfolde...
A contact created in the Exchange Outlook Web Access (OWA) without a first name and
last name will synchronize to the device, but will not use the 'Display
Name' field in place of the missing first name/last name. Users may
expect 'Display Name' to ...
Exchange:This article identifies situations that can result in contacts being duplicated on the server for Exchange. I. This situation involves existing contacts that reside in an Address Book (category) on the server that has not been selected for proce...
This issue applies to a recurring event created on the server and then subsequently deleted for Exchange. The
original addition and deletion of the event are synchronized to the
device, but at midnight following the deletion, the instances of the
...
When using Exchange, users may see an issue where some email messages
that the user reads will delete from the device on the following sync
cycle. This is a known issue through Microsoft when the sender
requests a read receipt. If the original sender ...
Problem: I have a folder within my account in Exchange 2003 containing a "/" (without the quotes) in the folder name. This folder is not syncing to NotifyLink. Example: New/Updated Email Answer: This is a limitation of Exchange 2003. Folder ...
Exchange: Issue: If you are using Outlook Web Access (OWA) in Firefox and you send an attachment with foreign characters in the filename, the recipient may see some characters of the filename as question marks (?) when the message is received by their d...
Exchange:Setting up SMTP Relaying for NLES for Exchange: 1. Open Exchange System Manager. This can be found by going to Start -> Programs -> Microsoft Exchange -> System Manager. 2. Navigate to your SMTP Server 3. Right-Click and select Proper...
Exchange:1. On the Exchange server, open the Exchange System Manager. This can be found under Start -> Programs -> Microsoft Exchange -> System Manager. 2. Expand the list until you see IMAP4 3. Verify the Default IMAP4 Virtual Server is runnin...
Exchange:A multi-day event, created on an Exchange or Kerio server, that starts within the calendar synchronization range and ends outside the range, does not synchronize to the device. Once the event comes into calendar synchronization range, however, i...
Exchange: After installing NotifyLink Enterprise Server (NLES) v4.5 or upgrading
to NLES v4.5, all NLES services are automatically restarted except for
the NLES AvailableExchangeUsers. To remedy this, open the
Services panel on the server running the...
When interfacing with an Exchange server, recipients of a recurring
meeting invitation see only the first instance of the meeting on their
calendar once they accept an invitation sent from a device.
Exchange:A user's pim status may show a successful pim check when the pim check actually failed (as evidenced by a status 440 in the PIM log). This will occur when the following conditions are met: Forms-Based Authentication is enabled on the Exchange ser...
This issue applies to a recurring event that spans beyond the calendar
synchronization range (starts before the look-back date and ends after
the look-ahead date). If such an event is deleted on the server, it is
not deleted from the device for Exch...
This issue applies to a recurring event that spans beyond the calendar synchronization range (starts before the look-back date and ends after the look-ahead date). If such an event is deleted on the server, it is not deleted from the device.
Exchange:This issue involves recurring series events, created on the device, which cross over the Daylight Saving Time (DST) range. - Those created outside DST (Nov-March): Occurrences which then fall during DST (March-Nov) synchronize to the server 1...
This issue applies to recurring events that are created on the device. The event is synchronized to the server at the correct time, but when the event is opened using Outlook Web Access the time is displayed converted to GMT time zone. This was observed ...
Exchange: Issue: If you edit a task on the device and remove the reminder, the reminder will not be removed from the server. Solution: There is currently no solution at this time.
Exchange: Issue: If you create a meeting request on the
device, and you are one of the recipients, you may see duplicate
events/invitations on the server. Solution: There is currently no solution to this issue.
Creating a Super User via Exchange Step 1 - Creating the ‘Super User’ Security Group I. On the Exchange server, open up Active Directory. Click the ‘Users’ folder on the left. Click the icon to create a new Group. II. Give the group a name (i.e. SuperUs...
Exchange:
This issue applies to tasks created on the server. The task will
synchronize to the device with a reminder time set to one minute
earlier than what was defined on the server. This issue is seen
primarily when using the Outlook connector to ...
Exchange:Tasks created on the Exchange server with due dates one day past the set look-ahead date, synchronize to the device. Calendar events do not exhibit this behavior - only events occurring within the synchronization range are synchronized to the de...
Pull up a command prompt on the NotifyLink messaging server and type the following for mail: Telnet xxx.xxx.xxx.xxx 143 (enter)(x's are ip or dns of mail server) A login "domain/super username/username" "super user password" (enter)(d...
Exchange:Replying to a meeting request from a device with the 'Tentative' response results in the meeting invitation being resent in a subsequent synchronization cycle. The invitation will continue to resend each time the 'Tentative' response is used in ...
Exchange:This issue applies to iPhone/iPod touch users operating on a Exchange or Kerio server. A contact created on the device may contain fields not supported by the NotifyLink Enterprise Server. However, should the contact be moved on the server int...
An email account created with a username containing special characters
experiences successful mail processing cycles, however, PIM processing
cycles fail and display errors. On the User Statistics page, the check
mail cycle is successful, but PIM st...
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