Knowledgebase
(606)NotifyLink Enterprise Server
(138)NotifyLink Device Apps
(348)NotifyLink ActiveSync Solution
(8)NotifyLink Web Server
(19)NotifyLink Database Component
(1)NotifyLink Multi-Tenant Edition
(4)NotifyLink On Demand
(4)Sales
(2)NotifySCM
(2)NotifyLink Patch Installer
(47)NotifyMDM Server
(110)NotifyMDM Device
CommuniGate Pro contact fields for "P.O. Box" and "Suite" will not synchronize to a device. NotifyLink
processes the street address field, so a workaround would be to include
P.O. Box or Sui...
When a user accepts a meeting invitation from the server before it
synchronizes to the device, the calendar event should be the only item
synchronized. However, user accounts on CommuniGate Pro servers running v5.2.7, will synchronize both the calenda...
Monthly recurring events for the 31st of each month created on the
device appear on the CommuniGate Pro server only in the months ending
on the 31st. Instances are not created on the server for February,
April, June, September, or November. In Outloo...
Communigate Pro:This issue involves PIM items (calendar events, contacts, and tasks) created in the CommuniGate Pro web client and then modified on the device. When changes are made to the PIM item on the device and synchronized to the server, any conte...
In version 4.5 NotifyLink Enterprise Server for CommuniGate Pro: The Address Book selection screen lists email folders as well as address book (contact) folders. In addition, the path for nested contact subfolders is not included in the display. Cale...
When a contact is moved from one selected address book (category) to another on the device, the CommuniGate Pro server keeps sending updates to the device for that contact.
Devices may allow multiple responses to a meeting invitation, however, CommuniGate Pro processes only the first reply.For
example, if you respond to an invitation from your device with a
decline, the event is deleted from the server. Sending a subseque...
CGP Constant PIM Changes Symptoms: Slow synchronization (due to many PIM changes being sent to the device)/ Many PIM notifications displayed in device Inbox (if PIM Change summary is enabled) Description: This problem can be the result of PIM items on t...
Communigate Pro:This issue applies to contacts that are not in the user's Default Address Book for Communigate Pro. The default address book is defined on the user's Contact Sync Settings > Choose Address Books page in the NotifyLink web. If a contact ...
When doing a contact OTA load with no Address Book selected, an error message doesn't get sent to the device when Send Error Messages is enabled for Communigate Pro. If Send Error Messages is enabled via Control Options in the Administrative or Client ...
Address books are selected for NotifyLink processing through the NotifyLink Admin or Client Web (Contact Sync Settings). If an address book is selected, its contacts are synchronized to the device. If it is later deselected, contacts in that address b...
Address books are selected for NotifyLink processing through the
NotifyLink Admin or Client Web (_Contact Sync Settings_) for
Communigate Pro.
If an address book is selected, its contacts are synchronized to the
device.
If it is later deselected, conta...
This issue occurs only for users that have their time zone set to a GMT- zone in CGP.When using the CGP web interface, each time the user edits an all day event it will shift back one day. For example, if the user has an all day event that occurs on Wedne...
On CommuniGate Pro servers version 5.2.9 or greater the setting,
"Non-mail Folders visible via IMAP," needs to be enabled in order for
_GO!NotifyLink Enterprise Server_ to synchronize PIM (calendar,
contacts, and tasks).
In the CGP Admin console, se...
Outlook Connector allows you to set a reminder time for CommuniGate Pro calendar events, however, reminders set at zero minutes are synchronized to the device with a 15 minute reminder.
Outlook Connector allows you to set a reminder time for CommuniGate Pro calendar events, however, reminders set at zero minutes are synchronized to the device with a 15 minute reminder.
This issue involves recurring all day events created for a CommuniGate Pro account from the Outlook Connector. When
a change is made to an instance in that series, the all day instance
becomes a regular event on the device and is removed from the Outl...
This issue involves recurring events with exceptions, created on a CommuniGate Pro server. If the exception is modified on the device, changes are synchronized to the server. However, the original exception remains on the server as well, resulting in ...
Exceptions to daily recurring events occurring in the Greenwich Mean Time (GMT) shadow and created on the device show up incorrectly in the CommuniGate Pro web client. A duplicate appears on the exception date and the next day's instance is removed. Usi...
Web Server:
Due to the NotifyLink Enterprise Server and the Panda AntiVirus
sharing the libxml2.dll; when trying to run the NotifyLink Web
Component Installation, an error will occur during the installation
process referencing the c:winnt (or windows)sys...
There are several mail servers platforms where we have observed that
HTML messages sent from the web mail client do not include the
character set encoding information.
These mail servers are:
-CommuniGate Pro Web Mail
-Mirapoint Web Mail
GO!Not...
Issue: If you modify a recurring series
(either by modifying the the entire series or creating an exception) on
the device that was originally created in the CGP web client, the
series will have an extra instance when viewed in the web client. Solutio...
PIM changes are sent to a device upon registration with the NotifyLink Enterprise Server for CommuniGate Pro v4.5. For users registering with the NotifyLink server, PIM item additions are not normally sent to a device until a user initiates the OTA Load...
Communigate Pro:This issue involves calendar events and contacts created on an iPhone/iPod touch device. The items synchronize to the CommuniGate Pro server, but do not appear when viewed via the CommuniGate Pro Outlook Connector until the user exits, t...
iPhone/iPod touch/iPad:This issue involves calendar events and contacts created on an iPhone/iPod touch/iPad device. The items synchronize to the CommuniGate Pro server, but do not appear when viewed via the CommuniGate Pro Outlook Connector until the u...
Port Requirements for NotifyLink Installation can be found in the NotifyLink for CommuniGate Pro Pre-Installation Guide under Pre-Installation Tasks #8, Port Requirements Port numbers used for connections with NotifyLink Enterprise Server (NLES) compone...
When a recurring event is created on the CommuniGate Pro web client in which the "end by" date is the same day as the last occurrence, the last occurrence does not show up on the server and the "end by" date is decremented by one day. ...
Communigate Pro:This issue involves recurring series events, created on the device, which cross over the Daylight Saving Time (DST) range. - Those created outside DST (Nov-March): Occurrences which then fall during DST (March-Nov) synchronize to the s...
If you rename an address book in CommuniGate Pro that was selected for
NotifyLink processing, the contacts in that address book will be
deleted from the device. The address book, under the old name, is
actually deleted causing the contacts to be delet...
Tasks created on the device without a due date, will synchronize to the
CommuniGate Pro server with the current date/time as the due date.
Help Desk Software by Kayako