NotifyLink Enterprise Server:

Problem:  I have not been able to retrieve any attachments on my device. I have verified that my settings are correct in the admin console and then went to check the attachmenthandler.log file on the server.  In the log file I see my attachment name but it fails with an error code 183.
(CCommandRender::DoConversion - Conversion Process exited with code: 183) 

Cause: This error is a conversion timeout error and is sometimes caused by the macro settings of Microsoft Word, Excel, or Powerpoint being set to high.

Solution:
1. Kill all existing occurrences of Word and Excel through taskmgr.
2. Go into Microsoft Word.
3. From the menu select Tools/Macro/Security.
4. Change the macro setting to Low.
5. Click OK and exit out of Word. 

Complete steps 1-5 for Excel and Powerpoint.

You should also refer to the PSKill documentation in this Knowledge Base to further prevent attachment failures.