The user is getting an error code 551 in stats for pim and the following error appears in the pim log:
LogonMBox:Get command failed with SyncML Status 401
The user name and passwords are correct and the user can log into the world client successfully.
Get the following Mdaemon syncml log from the Mdaemon server:
Syncml file from Mdaemon, located at C:\MDaemon\Logs. There is more information in there.
If the log shows the following for the user:
WARNING, [BWDWPEBLYBWQYB] Login failed - SyncML is not enabled for: email@example.com
Then the customer will need to enable MDaemon's SyncML server by doing the following:
- From the "Setup" menu, select "WorldClient"
- Select the SyncML tab
- Check the "Enable SyncML server" check box