Knowledgebase: Kerio
Track Notification or Deletes not working correctly
Posted by Matt Kuebler on 09 November 2009 11:02 AM


In the NotifyLink Mail Servers settings, the Trash and Sent Items folders may be changed to a folder that does not exist in the users' Kerio accounts. If this is done, the folder will not be automatically created and so deletes and tracking messages do not work as expected. To correct the issue, either create the folder manually in the users' Kerio account or change the Mail Servers settings to use a folder that already exists for the users.

The default values, which shuld be used by most customers running Kerio mail server, are:
Sent ItemsĀ Folder Name: Sent Items
Trash Folder Name: Deleted Items