Knowledgebase: Exchange
Locating the Web Access Directory for PIM credentials when adding a user
Posted by Matt Kuebler on 06 November 2009 12:52 PM
When adding a user, the Web Access Directory is needed in checking for PIM information. Here is how to locate the Web Access Directory of a user:

1. Log into Outlook Web Access

2. Hold the mouse cursor over Inbox located on the left hand side of the browser

3. Look down in the lower task bar and the bottom of the browser, it will show a URL that will look similar to this:

The Web Access Directory is the username located after exchange/ and before /Inbox.

In the above URL, the Web Access Directory name is username.