Knowledgebase: Google
Sent Items folder name should be defined correctly in mail server settings
Posted by Account Management Team on 28 October 2009 04:15 PM

In the NotifyLink Mail Server settings, the Sent Items folder name should be defined as [Gmail]/Sent Mail.  This is the default or native Sent Mail folder name.
Changing this folder name results in a newly created folder called [Imap]/<foldername>, to which tracked messages go when notification tracking is turned on for a user.  Tracking notifications should go to the native Sent Mail folder, but if the default name is changed, the tracking notifications will not be placed in the folder in which the user expects to see them.