Users prompted to enter a new password on iPhone unnecessarily

Home
Submit a Ticket
Knowledgebase
News

Knowledgebase

(622)NotifyLink Enterprise Server (138)NotifyLink Device Apps (348)NotifyLink ActiveSync Solution (8)NotifyLink Web Server (19)NotifyLink Database Component (1)NotifyLink Multi-Tenant Edition (4)NotifyLink On Demand (4)Sales (2)NotifySCM (2)NotifyLink Patch Installer (47)NotifyMDM Server (110)NotifyMDM Device

Knowledgebase: iPad/iPhone/iPod touch

Posted by - NA - on 27 July 2009 11:57 AM

iPhone/iPod Touch:

If you are making a change in the NotifyLink Lock Rules policy on the server and click Apply Changes, users will be prompted to enter a new password on iPhone devices running OS 2.0 through 2.2.1. This occurs even if the password has not changed.

This issue does not occur on devices running iPhone OS 3.0, therefore, an OS upgrade will remedy this.

Help Desk Software by Kayako