Knowledgebase: iPad/iPhone/iPod touch
Oracle Beehive user can't delete messages from iPhone/Trash folder is missing
Posted by - NA - on 27 July 2009 11:53 AM

iPhone/iPod touch/iPad:

Behavior:
This issue may be noticed in one of two ways:
1) The NotifyLink user's Folder list does not display the Trash folder on the Folders page of the NotifyLink Administrative or Client Web console.
2) An iPhone/iPod touch/iPad device user cannot delete messages on the device.

Cause:
A new user created on an Oracle Beehive server does not have a "Trash" folder (or "Deleted Items" folder) created automatically.

Solution:
To resolve this issue, the user needs to log in to their Beehive account using a desktop client application.  A Trash folder is created by the client application.