Knowledgebase: BlackBerry
How can I set my BlackBerry to alert me when e-mail comes in
Posted by - NA - on 06 July 2009 01:14 PM
Actually, The default volume for alert tones in the "Profiles" application is "Mute".  Alert tones will not be played until the user enters the "Profiles" application and sets the volume to be non-mute. 

To do this on the Blackberry you follow the following steps:
1. Go into Profiles on the device
2. Click the profile you are using (usually default), click scroll wheel and select edit
3. Select NotifyLink from the list and choose edit
4. Change the Volume and Tone to your liking and save the change.

With this change, you will now be alerted when you receive new e-mail.