Knowledgebase: FirstClass
Contacts with only a first and last name do not synchronize to the device
Posted by - NA - on 29 June 2009 11:46 AM
When processed through the PIM cycle, the "Synchronize entry with handheld device" option is disabled for contacts created on the FirstClass server with only a first and last name.  Consequently, any adds/changes/deletes for the contact are not sent to the device.

In addition, when large quantities of this type of contact are processed during a new user's initial synchronization or an OTA load, error 12002 is produced.