Knowledgebase: FirstClass
Slow Sync Status 508 error
Posted by - NA - on 29 June 2009 11:45 AM

This issue involves server created contacts with only a first and last name and with the "Synchronize entry with handheld device" setting enabled.

If the contact is saved and then reopened before the next pim cycle and kept open during subsequent pim cycles, it causes a continual slow sync of contact adds/deletes to be sent down to device (status 508 errors).

The server does not process the opened contact and nothing is sent to the device for it. The "Synchronize entry with handheld device" option remains enabled. On each subsequent pim cycle, the server sends down contact adds/deletes for the other contacts already synchronized down to the device. The nlpim.log shows the error (each pim cycle):  [GetContactVCard1: Alert returned slow sync status 508]