Knowledgebase: Meeting Maker
Pim Login Failures
Posted by - NA - on 06 July 2009 10:28 AM
Meeting Maker:

Issue: Pim login failure showing in the Admin Console under User Statistics.


Description:
Open the Pim log (nlpim.log) and look for the following error:

2/28/2007 10:15:24 AM[0][LogonMbox: processing user: johndoe, deviceSAKey = 135253]

2/28/2007 10:15:24 AM[0][LogonMbox: Pim username: johndoe]

2/28/2007 10:15:24 AM[0][LogonMBox: Error parsing data.]


Resolution:  The PIM Server Address defined in the Admin Console is missing the Web Access Folder Directory of the servlet.  By default this should be 'notifylink'.  Verify that within the PIM Server Address Field that it does appear as ( ex: 10.0.0.1/notifylink ).

This can be changed int he Admin Console under Server Administration -> Edit Mail Server -> Manage Pim Server.