Knowledgebase: BlackBerry
HTML attachment rendering on BlackBerry not officially supported
Posted by - NA - on 30 June 2009 11:16 AM

DynoPlex applications do not support the rendering of .html files.
The NotifyLink DynoPlex Administration page, however, provides a workaround that is not officially supported by the DynoPlex applications.

From the NotifyLink Administrative Web select Server Administration > DynoPlex Administration
Check the box to "Render HTML"

When the "Render HTML" box is checked, this workaround converts the html file to txt and displays the attachment via NotifyLink or ePad on a BlackBerry device.

This has worked in many environments, however, it is recommended that the "Render HTML" option be disabled if:
   -  html file conversions repeatedly fail or
   -  retrieving/opening .doc attachments is continuously unsuccessful.