Knowledgebase: BlackBerry
Backing up BlackBerry
Posted by - NA - on 30 June 2009 11:11 AM

PROBLEM:  How do I backup the data on my BlackBerry device?


SOLUTION: You will need to install the BlackBerry desktop software and have a data cable to connect the device to a PC.  You need the correct Desktop software version for the version you have on the device ( EX. You need to download BlackBerry desktop manager 4.2 if you have software 4.2 on the device, or Desktop software 4.6 for devices with the 4.6 or 4.5 OS)


  • 1. Connect the device to the data cable.
  • 2. Open the BlackBerry Desktop manager, It should look something like this.

Open desktop manager backup

Figure 1

  • 3. Select the Back up now option as shown in Figure 1.

Backing up BB

Figure 2

  • 5. Enter the Backup type, Save location, and filename that you want to use and select Save as seen in Figure 2. You should see a progress bar. After this comples you can close out of the Desktop manager and disconnect the device if you are finished using the Desktop manager.