Knowledgebase: BlackBerry
DOCX, XLSX, PPTX files not converted when using Office 2000 or XP
Posted by - NA - on 30 June 2009 11:00 AM
BlackBerry:

Issue: If Microsoft Office versions 2000 or XP have been installed on the server, DynoPlex conversions do not work correctly for 2007 file formats (docx, xlsx, pptx) even if the file format 2007 Compatibility Pack is installed.

Solution: Upgrade Office to version 2003 with the 2007 Compatibility Pack or install an alternate device application for attachment viewing.  See NotifyLink for BlackBerry User Guide:  Attachment Support Options