Knowledgebase: BlackBerry
DOCX, PPTX, and XLSX files appear garbled on the device
Posted by - NA - on 30 June 2009 11:00 AM

Issue: If you send .pptx, .docx or .xlsx files to your Blackberry device, they can be downloaded but may have garbled text in them, if the Office 2007 Compatability Pack has not been installed .

Solution:  If the text appears garbled, it probably means that you don't have the Office 2007 Compatibility Pack installed for your version of Office. NLES doesn't know which version of Office is installed on the machine so it will still attempt to convert these files even if the compatibility pack is not installed.