Knowledgebase: BlackBerry
NotifyLink is unable to synchronize after a wireless device software update
Posted by - NA - on 30 June 2009 10:16 AM
BlackBerry:

Behavior

After applying a wireless device software update available from your carrier, NotifyLink automatic synchronization ceases and manual synchronization results in an error message indicating that the account cannot be synchronized.

Error Message

Unable to synchronize account.

Error Details

IllegalStateException: URL not created

Solution

The wireless update is causing a problem with the NotifyLink network connection database. The solution is to force NotifyLink to re-initialize the network connection type it is using by following the directions below.
  1. Go into the Push Settings Screen and change the Network Type to anything other than what is selected when the screen is loaded.
  2. Save the changes and exit the Push Settings Screen.
  3. Re-enter the Push Settings Screen and set the Network Type back to the desired value.
  4. Save the changes and exit the Push Settings Screen.
  5. Return to the Inbox and execute a manual Get/Send.