Scalix:

1. Disable the user in the NLES admin console.
2. Deselect all folders under IT Policies - > Folders
3. Kill the IMAP process for the user:  
   • This command will give you the processID:
   • omstat -u rci
   • John Doe / hq/CN=JohnDoe 66537 R 12812
   • In this example pid is 12812.
   • To then kill the process:
   • kill 12812
4.  Clear out your the user's imap folder cache as follows: 
   • make sure the user is logged out, i.e.
     Code:
     omstat -u all
   • should not show any more sessions for him. 
   • determine the user folder directory, i.e.
     Code:
     omshowu -n <lastname> -f 
   • Go there (the so-called g-directory of the user)
     Code:
     cd /var/opt/scalix/??/s/user/????????/ 
   • This should have a subdirectory called imap-cache. delete that:
     Code:
     rm -r imap-cache 
5. Check the mailbox for errors:
   • omscan -AxvU 
     example: [root@mail ~]# omscan -AxvU "John Doe"  
6. Select any folders
7. Enable the user

If errors continue, send the results of the omscan to technical@globoplc.com.