This issue may be noticed in one of two ways:
1) The NotifyLink user's Folder list does not display the Trash folder on the Folders page of the NotifyLink Administrative or Client Web console.
2) An iPhone/iPod device user cannot delete messages on the device.
A new user created on an Oracle Beehive server does not have a "Trash" folder (or "Deleted Items" folder) created automatically.
To resolve this issue, the user needs to log in to their Beehive account using a desktop client application. A Trash folder is created by the client application.
For Beehive 2.0 accounts, note that the Outlook Connector did not automatically create the Trash folder. Thunderbird did, however, create the folder.