Android OS 5 devices syncing through NotifyLink will not sync mail/PIM with a GroupWise server

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Knowledgebase: Android Native ActiveSync

Posted by on 02 February 2015 03:17 PM

When synchronizing through a NotifyLink server, devices running Android OS 5 using a native ActiveSync account will not synchronize Email or PIM with a GroupWise server.

A work-around for this issue is to use the TouchDown application to create the mail account. Email and PIM synchronize normally under these conditions. B11948

This issue has been observed on:

-Google Nexus 6
-HTC Nexus 9

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