The Trigger GCM option is not available for all Androids when Google Cloud Messaging is used

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Knowledgebase: NotifyMDM Server

Posted by Heather Burkett on 27 May 2014 12:42 PM

Issue:

The NotifyMDM server is properly configured to use Google Cloud Messaging (GCM), but not all of the Android devices display the Trigger GCM option in the dashboard.

Solution:

Devices must run Android OS 2.2 or higher.
Certain 2.2.x devices will not register with GCM properly. In this case, the NotifyMDM device connection schedule handles the aspects of queuing of messages and delivery to the target Android app running on the device.
Devices with an Android OS lower than 4.0.4 must have a Gmail account and have the Google Play Store application installed on the device. A Google account is not required on devices running Android OS 4.0.4 or higher.
Devices must have installed Google Play Services version 3.1 or higher.

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