Global Address Lookup does not function in the TO field - Powered by Kayako Help Desk Software

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Knowledgebase: Android Native ActiveSync

Global Address Lookup does not function in the TO field

Posted by on 30 August 2011 10:41 AM

The Global Address Lookup feature does not function in the TO field when composing email or in the device’s address book. When text is typed in the TO field, it is only searching the address book. The user may be able to select the People button next to the fields and select Company Directory to execute a successful Global Address Lookup. B5533/3600

This is an issue with the device and has been observed on:

-Amazon Fire Phone
-Motorola Droid Bionic, Droid 3, Droid Ultra, and Moto X
-HTC EVO and Status
-Samsung Galaxy Grand, Galaxy S II Epic 4G Touch and Galaxy S II LTE
-Sony Ericsson Xperia acro HD SO-03D

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