Knowledgebase: iOS Devices
iOS device enrollment fails when an Exchange ActiveSync account exists on the device
Posted by Donna DeEulio on 05 April 2011 04:55 PM
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Enrollment will fail on an iOS device that has a pre-existing Exchange ActiveSync account. The user receives the following error message: "Profile Failed to Install: an identical Exchange account already exists." The solution is to un-register or remove the account before enrolling against the NotifyMDM server. The configuration profile will then successfully install and recreate the account. | |
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