Knowledgebase: BlackBerry
Unable to see more than the first line of the reply after adding a recipient on BlackBerry OS 5.0 devices
Posted by Heather Burkett on 14 January 2011 09:09 AM

Issue:

This issue has been observed on GO!NotifyLink BlackBerry devices running OS 5.0 when composing a reply.  If you leave the composition area to add a recipient, the device only displays the first line of the reply you are composing.  You can see the full original message, but there is only a single line of the response visible.  You can continue to type in the composition area, but you may not be able to place the cursor where you want it in order to complete the reply.

Solution:

This is a limitation of Blackberry 5.0 OS devices. This is only a problem with the view on the device.  When sending the message, the entire body is properly sent, but the sender is only able to view the first line on the device.

A work around for this issue is to complete the composition of the reply before you go back to add another recipient.  Even though you are unable to view the full reply on the device after adding the recipients, it will be successfully sent.

With NotifyLink v4.7.4 and NotifySync v4.8.4, you may also use the Resume Compose menu option to regain focus in the area you were typing.

This issue is resolved in NotifyLink version 4.7.5 and will be resolved in a future release of GO!NotifySync as well.