Knowledgebase: NotifyLink Enterprise Server
Unable to log into the Admin console stating invalid credentials
Posted by Heather Burkett on 06 December 2010 01:33 PM
You are unable to log into the admin console. The error you are receiving is:
ERROR: Incorrect Login Information
First you should obviously verify that you are using the correct user name and password. If you have confirmed that the credentials you are using are correct then you can do the following.
Verify that there is a Temp directory under Windows. If not, create one. If it does exist, or if creating it does not resolve the issue then ensure that the permissions on that folder are set appropriately.