Knowledgebase: BlackBerry
HTML Email Limitations
Posted by Donna DeEulio on 31 August 2010 12:01 PM

NotifyLink for BlackBerry v4.7 preferences (Email Settings) may be configured to request email from the server in HTML format.  The server, however, will determine the actual format in which the message displays.

Known HTML limitations are as follows:

1. Large email bodies may not be sent to NotifyLink devices as HTML when Smart Retrieval is enabled (NotifyLink Enterprise Server: Contol Option Rules) or the body size is set to a limit that does not accommodate the email body size.  The email will sent in plain text.

2. Forwarding an HTML email from the device results in the forwarded email showing the original message twice, once in plain text and once in HTML format, when viewed on Oracle Beehive v1.5.x, Scalix, Sun, and Zimbra mail servers.

3.  Using the Retrieve or Retrieve All options will not retrieve a full HTML picture email.  This may be due to a bug with the BlackBerry OS v5.0.

4. An HTML message viewed on the device that includes a phone number will not allow the phone number to be selected for dialing.

5. The bodies of messages sent using ActiveSync's SmartForward or SmartReply commands will always be in plain text format.

6. Body text that has been copied and pasted from a MS Word document into emails sent to the device in HTML format are cut off when the email has been sent from a Kerio mail server.