Knowledgebase: Android with TouchDown
Logging information for TouchDown on Andriod OS devices
Posted by Heather Burkett on 26 February 2010 10:32 AM

When Technical Support requests logging from your Android OS device using TouchDown, you would gather this information using the following steps:

 

1. Go to the TouchDown main screen, click Menu/Diagnostics
2. Check the box titled "Log Next operation"
3. Perform the operation that creates the error
4. Go to Menu/Diagnostics (this may take a long time to load)
5. On the Last operation Log box, press down long enough to get the copy/paste menu.  Choose "Copy All".
6. Open up mail on any location on your device and paste the contents of the clip board into the message body and send it to us.

 

7. Email the log to Technical Support at technical@globoplc.com

 

8. When you are done, go to the diagnostic view and UNCHECK Log Next Operation