Knowledgebase: Android with TouchDown
Email not syncing after reregistering an Android with TouchDown account
Posted by Donna Magada on 24 February 2010 12:10 PM

Issue

When a NotifyLink account is reregistered via the TouchDown device client, it may not immediately do an initial synchronization.  If a new item comes in via Direct Push or a Scheduled Push (polling) interval occurs the initial synchronization will happen.

Work-Around

Issue a manual synchronization after reregistering to force the initial sysnchronization.

-From the TouchDown Home screen, press the Menu key and choose Sync.