Unable to enter more than 4 characters as Authentication Password during registration - Powered by Kayako SupportSuite Helpdesk Software

10 Sep 2010

Support Center » Knowledgebase » Unable to enter more than 4 characters as Authentication Password during registration

	Unable to enter more than 4 characters as Authentication Password during registration

Article Problem

You are unable to enter more than 4 characters into the Authentication Password field during registration. An error message is displayed indicating that no more characters can be entered into the field.

Error Message

"Field is Full"

Solution

This is a user interface bug with SureType that exists in certain newer versions of the BlackBerry device operating system software. To enter the full Authentication password and continue the registration process you must disable SureType (enable MultiTap). Once SureType has been disabled and MultiTap has been enabled you will be able to enter the full password into the Authentication Password field.

Article Details

Article ID:

688

Created On:

03 Aug 2009 10:48 AM