09 Sep 2010 
Support Center » Knowledgebase » PIM Error Code Descriptions
  PIM Error Code Descriptions
Article The NotifyLink User Statistics web page may occasionally indicate a PIM Error Code in the Last Calendar/Contact/Task Result field. 
What follows are explanations of the codes and suggestions for troubleshooting the issue.
In addition, a description of the log levels and where to adjust the level for increased logging information is included.

Log Levels range from 0 to 4, with level 4 logging the most information.  Each level includes all the information contained in lower levels, plus the information indicated in the description.  Log level can be adjusted by changing the level number in the database: GeneralConfig table, DebugLogLevel column

Name

Level

Description

Error

0

Only Errors logged

Minimal

1

Minimum Actions (update, add, delete, etc)

Standard

2

Verbose Actions, some Start/End messages

Verbose

3

Engineering Actions, remaining Start/End

Maximum

4

Large Data, What changed in an item


PIM Error Codes

#

Error Code Name

Description

557

PS_PIM_BADCREDENTIALS

Bad Username or Password on Edit User web page.  If using Exchange, also check the PIM Server Domain on the Edit PIM Server page.

558

PS_PIM_HTTPERROR

HTTP connection error, try changing settings on Edit PIM Server or Edit PIM Protocol web pages.  Check NLPim Log for specific HTTP or System Error code [Verbose Logging will show url being hit].  Error codes in the log less than 1000 are usually HTTP and error code codes greater than 1000 are usually System Error codes.

559

PS_PIM_NOFOLDERSELECTED

No Folder Selected on Choose Address Books or other Format web pages

560

PS_PIM_CEXCEPTION

MFC CException Thrown, check Log for specifics.  These are rather rare; some examples include Memory or File Access errors.  If they do not clear up on the next PIM Cycle, send Maximum Logging to Technical Support.

561

PS_PIM_XMLEXCEPTION

XML Exception Thrown, check Log for specifics.  Most XML errors will be from parsing in #565, but some may still happen in other XML usages.  Send Maximum Logging to Technical Support.

562

PS_PIM_COMEXCEPTION

COM Error Thrown, check Log for specifics.  Only found in Scalix PIM.  Most often these are sporadic and may only happen on one PIM cycle and clear up on the next.  If happening during Login, check that the Scalix Wireless Connector and Outlook were setup correctly.

563

PS_PIM_STDEXCEPTION

std Exception Thrown, check Log for specifics.  Most often a string was not parsed properly or an array index was out of bounds.  Send PIM Error Log or Maximum Logging to Technical Support for either case, as a fix can usually be made.  A System Error code is also included that can be looked up in a place that lists System Errors.

564

PS_PIM_UNKNOWNEXCEPTION

Unknown Exception Thrown, check Log for specifics.  A System Error code is also included that can be looked up in a place that lists System Errors.

565

PS_PIM_XMLPARSING

Could not parse XML returned from server.  Send PIM Error Log or Maximum Logging to Technical Support.

566

PS_PIM_XMLEMPTY

Empty XML returned from server.  It is possible that no items were processed.

567

PS_PIM_XMLROOT

Wrong XML Root returned from server.  No items processed.  It is possible the PIM Server or PIM Protocol settings are incorrect.  Send PIM Error Log or Maximum Logging to Technical Support.

568

PS_PIM_DATABASEERROR

SQL Error or other type of Database error

569

PS_PIM_SERVERSPECIFIC

An error was returned that is specific to that server backend.  Check Log for error code.

570

PS_PIM_NOTFOUNDINDATABASE

Failed to process an item because it was not in the database

571

PS_PIM_NOTFOUNDONSERVER

Failed to process an item because it was not on the server

572

PS_PIM_SEQUENCENUMBER

Failed to process an item because the Sequence Number from the device was out of order

573

PS_PIM_ITEMFAILED

One item failed to process as opposed to all items failing to process.  Check Log.

574

PS_PIM_INVALIDVALUE

An invalid value was used somewhere in processing. Check Log for specific error.  Examples include Device meetings with start time before end time, Recurrence rules missing necessary values, Empty value returned from database for a required field, Device contact has no name or UID, and Invalid email address in device meeting.



Article Details
Article ID: 684
Created On: 03 Aug 2009 10:44 AM

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