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| Knowledgebase articles are categorized. Please select which category you would like to browse. You can also search the knowledgebase using the search field beside this text. |
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 | Meeting invitations appear twice on iPhone for users of Scalix |  |
| Users operating on a Scalix or Scalix CalDAV PIM server will see
duplicate meeting invitations on their iPhone/iPod touch calendar - one
for the Calendar Event and one for the invitation.The issue stems from separate fields being used for appointm |
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| Registration credentials for On Demand users are different |  |
| NotifyLink
On Demand users must use their full email address for both the email
and username fields when entering their credentials during
registration. Select Settings > Mail, Contacts, Calendar |
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| Responding to a meeting on the ActiveSync device sends two responses to organizer | |
| The organizer of a meeting will receive two responses - one with Comments, one without - from recipients who have responded to the invitation via the ActiveSync device. |
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| 'Strong' password requirement | |
| If
the Password pattern requirement is enforced via the NotifyLink
security Password Rules, the pattern that is actually required will
depend on the ActiveSync device type.iPhone The
password must have at least N cha |
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| 'Strong' password requirement interpreted differently depending on device type | |
| NotifyLink ActiveSync Solution:If the Password pattern requirement is enforced via the NotifyLink security Password Rules, the pattern that is actually required will depend on the ActiveSync device type.iPhon |
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| After a server migration, users may need to reload items on the device | |
| When server settings have changed on the NotifyLink server, users will experience the following behavior and may need to make adjustments in order to continue synchronizing.ActiveS |
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| After applying NLES Update 8, ActiveSync device stops getting new mai | |
| After
applying NLES v4.6.0 Update 8 (NLES v4.6.1), ActiveSync devices may
stop gleaning if a database trigger was not updated correctly. The user
would stop receiving new email on their device and the
GleanerController.log file will show an error i |
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| Bypassing the 'New Passcode Required' prompt disables the required password | |
| NotifyLink ActiveSync Solution:When a required password is enabled on the server for an iPhone account, the user is prompted to define a lock passcode on the device. The message "New Passcode Required" appears on the |
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| Calendar sync range is set on both server and device for ActiveSync devices | |
| A calendar synchronization range, consisting of a look-back and look-ahead time period, can be set for an ActiveSync device.Look-ahead range
is set on the server from the NotifyLink Calendar Sync Settings. The
default is 26 |
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| Calendar Time Zone on an iPhone | |
| NotifyLink ActiveSync Solution:Problem:When traveling between different time zones, the time on the iPhone adjusts automatically but the calendar times do not update accordingly.Solution:The calenda |
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| Changes on an iPhone are sent immediately even using Fetch | |
| NotifyLink ActiveSync Solution:Question: When using Fetch on an iPhone device, does the device wait for the scheduled syncing interval to send any changes made from the device? Answer: Any add, delete, o |
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| Contacts added/deleted before they are synchronized still appear on iPhone | |
| NotifyLink ActiveSync Soution:Contacts that are added and deleted from the server before the device has synchronized still appear in the iPhone/iPod contact list.A way to correct this is to turn contact syncing off o |
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| Deleting Holiday invitation on device also deletes corresponding event | |
| iPhone/iPod Touch:Issue: If you delete an invitation for a holiday from the Inbox on the iPhone, the corresponding event will also be deleted.Solution: This is an i |
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| Direct Push connections prematurely disconnect when reverse proxy is used | |
| Direct
Push connections on ActiveSync devices prematurely disconnect when
reverse proxy is used to assign the DNS to the NotifyLink Http/Web
component.Since the connection is terminated before the direct
push interval expires, the wait tim |
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| Email and PIM data are left on iPhone after user is removed from NLES | |
| If an iPhone/iPod touch user is removed from the NotifyLink Enterprise Server (NLES), the device retains the Email and PIM (calendar and contacts) data. The data can be cleared from the device, however, by removing the account from t |
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| Email deletions or moves on an ActiveSync device are not reflected on the server | |
| ActiveSync device users may experience synchronization failures in one of the following situations:1. They delete email on the device (move an item to the Trash folder), but the items are not deleted on the server.2.
They |
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| Emails forwarded from the device that have attachments are not delivered with the correct attachments | |
| This issue applies to both Windows Mobile and webOS devices. A forward of an email that contains attachments, when performe |
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| Encryption Key field is disabled for iPhone users in NotifyLink web console | |
| NotifyLink ActiveSync Solution:The encryption key field will be disabled in the Security Settings when viewing User IT Policies for an iPhone/iPod touch user. The message, "Encryption is not |
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| Estimated time for completion of Remote Wipe issued for an iPhone | |
| The estimated time for completing a Remote Wipe issued for a
iPhone/iPod touch device is 1 hour per 8GB of space on the device.
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| Existing PIM data is preserved when registering iPhone | |
| If your iPhone/iPod touch had contact and calendar data on it prior to registration, Contact and Calendar synchronization will default to OFF to prevent existing data from being removed. You can enable Contact an |
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| For a recurring recurring series in the GMT shadow created on the iPhone, last instance does not synchronizes to server | |
| A recurring event created on an iPhone device that occurs in the
Greenwich Mean Time (GMT) shadow synchronizes to the Oracle Beehive
server without the last instance of the series. This does not occur with iPhone and Oracle 10.1.2.4 |
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| iPhone contact fields may get deleted from the device | |
| iPhone/iPod touch Contacts have fields for Custom and Other phone numbers and for Ringtone. If
used, the device does not send these fields to the server. The contact
will be missing these fields when viewed on |
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| iPhone users do not receive updated folder names | |
| NotifyLink ActiveSync Solution:Issue: If you rename a folder on a Scalix or Zimbra mail server that is marked for synchronization, the iPhone will continue to receive mail for that folder, but the name |
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| Low memory alert on BlackBerry devices | |
| NotifyLink Active Solution:BehaviorMy BlackBerry device keeps displaying a low memory alert.InformationWhen memory drops below 20,000 free bytes (2MB) during sending/receiving, an alert tone |
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| Maximum contacts returned from a remote lookup varies by device and OS | |
| NotifyLink ActiveSync Solution:Search results (the number of contacts returned) for a remote lookup will vary |
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| Maximum contacts returned from a remote lookup varys by device and OS | |
| Search results (the number of contacts returned) for a remote lookup
will vary depending on the ActiveSync device type and sometimes the
device OS.iPhone OS 3.0 returns a maximum of 51 results. There is no otpin to retrieve |
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| Meeting invitations appear twice on ActiveSync device for users of Scalix | |
| Users operating on a Scalix or Scalix CalDAV PIM server will see duplicate meeting invitations on their ActiveSync device calendar - one for the Calendar Event and one for the invitation.iPhone/iPod touch/iPad users will see this as soon as the i |
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| Meetings existing before an ActiveSync Beehive user is added to NLES are sent to the device | |
| When an ActiveSync user is initially added to the NotifyLink Enterprise Server interfacing with an Oracle Beehive system, meeting invitations existing in the user's Inbox are sent to the device. |
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| Messages with audible alerts (Level 1 filter) arrive as regular emails on iPhone | |
| NotifyLink ActiveSync Solution:NotifyLink Enterprise Server Web gives users the ability to create an email "send" filter that forwards messages that arrive in the recipient's Inbox with a "Level 1" a |
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| Oracle Beehive user can't delete messages from iPhone/Trash folder is missing | |
| NotifyLink ActiveSync Solution:Behavior:This issue may be noticed in one of two ways:1) The NotifyLink user's Folder list does not display the Trash folder on the Folders page of the NotifyLink Administrative |
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| PIM items created on iPhone do not appear in CGP Outlook Connector | |
| NotifyLink ActiveSync Solution:This issue involves calendar events and contacts created on an iPhone/iPod touch device. The items synchronize to the CommuniGate Pro server, but do not appear when viewed via the Commu |
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| Pre-existing Contacts in a second address book do not sync to ActiveSync device from Zimbra server | |
| This issue applies to address books created in Outlook, not address books created in Zimbra Web Access.Pre-existing contacts in multiple address books (address books other than the default) will not synchronize to the device. New contacts added |
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| Recommended configuration on ActiveSync devices for 'Delete Invitations From Device' setting | |
| Calendar Sync Rules on the NotifyLink Administrative Web provide an option to select the conditions under which invitations are deleted from the device.It is recommended that ActiveSync devices be configured to delete all invitations from the I |
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| Recurring event created on device results in temporary duplicates on the device | |
| This issue applies to customers using an ActiveSync device with an Oracle PIM Server. When a recurring event is created on the device, the server processing turns the series into individual events. The individual events are then sent from the server back |
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| Remote Lookup for ActiveSync devices versus NotifyLink devices | |
| The LDAP Remote Lookup feature will return a different set of fields for contacts that are found depending on if the device is using the ActiveSync protocol or the NotifyLink device client. The ActiveSync protocol does not support all f |
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| Single events changed to recurring events on the device may end one day early on the server | |
| NotifyLink ActiveSync Solution:A single calendar event changed to a recurring event on an iPhone/iPod touch may end one day early (specified end date is one day earlier) on the server.This may or may not occur, based on th |
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| Some non-numeric characters in phone number field do not sync to iPhone | |
| NotifyLink ActiveSync Solution:Some non-numeric characters used in the phone number fields of a contact created on the server, do not synchronize to the iPhone/iPod touch. Users expecting hyphens or periods used in phone |
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| Support for Simultaneous Use of Voice/Data on Carrier Networks Supporting 3G | |
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Using data and voice simultaneously on carrier networks that support 3G
is not supported with all Notify device applications. The
chart below lists the applications/solutions that support it a |
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| Supported Remote Lookup fields for Active Sync devices | |
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Problem: Using an Active Sync connected device the remote lookup is failingSolution: Active Sync connected devices only support certain fields. If other fields are being searched for, the results will not be returned. The only fields support |
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| Synchronizing multiple devices simultaneously | |
| The NotifyLink Enterprise Server supports synchronizing two devices with a single collaboration suite account (example: synchronizing an iPhone and an iPad with one account). To accomplish this, the user must have a second email address (an e |
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| Unable to register NotifySync to an ActiveSync server with a username that contains a space | |
| ProblemNotifySync fails to complete registration to an ActiveSync account for which the user name contains a space.SolutionCurrently,
NotifySync is not able to support registering an A |
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| Update the NLES server address on devices after a hosted server migration | |
| If your account has recently been migrated to a new hosted system you will need to complete a few steps to update your device with the new NotifyL |
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| Upgrade to NLES v4.5.2 requires existing iPhone users to change username | |
| Existing iPhone/iPod touch users on NotifyLink Enterprise Servers that
have been upgraded to v4.5.2 will fail to authenticate until the
username on the device is changed to match their email address.Follow the directions below to update the |
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| Valid Email Account Required to Send Meeting Invitations | |
| NotifyLink ActiveSync Solution:If a valid email account is not used, meeting invitations will not be sent to the device. As a work-around, find the ClientDeviceSAKey for the user on the User Statistics page, and enter the follow |
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| Web performance issue when using ActiveSync devices and Apache web serve | |
| iPhone/iPod touch/iPad:Problem:The Apache web server "hangs" or crashes periodically when ActiveSync devices are used. The provided solution is only a temporary work aroun |
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| Web performance issue when using ActiveSync devices and Apache web server | |
| NotifyLink ActiveSync Solution:Problem:The Apache web server "hangs" or crashes periodically when ActiveSync devices are used. The provided solution is only a temporary work around until the prob |
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