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Knowledgebase : NotifyLink ActiveSync Solution > Android Native ActiveSync
A .vcf attachment cannot be opened or individually saved on the device. However, selecting the _Save All_ function saves the .vcf file to the device, which enables you to attach it to another email. B6060/2918 This is a device issue and has been observ...
.VCF attachments saved on the device as contacts do not synchronize to the server. Changes to those contacts do not synchronize to the server either. B1314 This is an issue with the device and has been observed on the: -HTC Status, One SV, One X+...
An .eml attachment sent to a device and then forwarded is corrupted on the server. (1646) When the recipient of the forwarded meesage views the message on the server, the file is labeled "Untitled," and when opened, is blank. This is a device issue an...
All day events created on the server will not show up in the device's Monthly view. They do show up in the Weekly and Daily views. B2352 This is an issue with the device and has been observed on the Droid Pro, Droid, Droid 2 Global, Droid X2, the LG...
An all day meeting invitation accepted on the device, does not get added to the device's calendar. The accepted response is sent to the meeting organizer and the event is added to the user's calendar on the server, but the device calendar is not updated. ...
An all day meeting created on the device, begins at 11 pm on the previous day and ends at 11pm on the day specified. This seems to occur only during the months when daylight saving time is NOT in affect. During daylight saving time months it does not o...
When an Email is moved to another folder on the device, that move does not synchronize to the server. On the server, the Email appears in its original folder. B6252/6359 This is an issue with the device and has been observed on the Pantech Breakout.
ISSUE: When Inactivity Timeout is enabled, an Android device displays the error: "Unable to open connection to server due to security error. (_username_@_domain.com_ [1])" B4993 SOLUTION: What the device requires in this instance, is the entr...
When synchronizing through a NotifyLink server, devices running Android OS 5 using a native ActiveSync account will not synchronize Email or PIM with a GroupWise server. A work-around for this issue is to use the TouchDown application to create the mail...
Android devices may fail to download attached files which are 33 MB or larger. The download begins, then fails, displaying the error message, "Unable to display file due to insufficient memory." This seems to be a device limitation and the error messa...
When an email with attachments, received on a device is forwarded, recipients viewing the forwarded email on the server do not receive the attachments. This occurs if you are using a native ActiveSync account or a TouchDown account. B5464/6732 Th...
Attachments sent from the device are blank when opened on the server. The attachment will open, but it does not contain and data. B6280 This is an issue with the device and has been observed on: -LG Intuition -Pantech Breakout
When viewing an email with an .eml attachment on the device, the body of the .eml attachment replaces the body of the email to which it is attached. B5328 This is an issue with the device and has been observed on the Droid RAZR.
When _ALLOW CAMERA_ is disabled in the NotifyLink ActiveSync Rules, the camera on the device can still be used. B32 This is an issue with the device and has been observed on the following Android devices: -Motorola Droid, Droid X2, Droid 4, Droid RAZR...
Cancelling out of the security activation process (enforced password setup on the device), causes the user account on the device to appear as if it has been removed or can no longer be accessed. B1163 This is an issue with the device and has been ob...
User has no opportunity to add reply text when responding to a meeting invitation. B1188 This is an issue with the device and has been observed on: -LG Enlighten, Intuition, Nexus 4, Nexus 5, Optimus 3D, Spectrum and Thrill 4G -Samsung Galaxy A5, Gala...
You cannot open a recurring event and edit the date fields on the device. This is the case when you attempt to edit dates for one occurrence or for the entire series. The only workaround is to edit the event dates from the server. B9191 This is ...
Certain types of calendar events cannot be edited on the device: Events created on the server and synchronized to the device. This is an issue with the device and has been observed on the Motorola Droid Pro and Droid 2 Global and the LG Enlighten. ...
This issue affects Android tablet devices running Honeycomb (OS 3.0 and above), such as the Motorola Xoom and the Galaxy Tab 10.1. Users who experience the failure of mail synchronization on a tablet using the native Android mail application should...
When a Remote Wipe is completed on the device, it does not send a confirmation. When viewing the Security Settings page in the NotifyLink Administrative Web, it looks as if the wipe is still pending. B968 This is an issue with the device and has been ob...
Compressed transmission of data is not supported. B1263 This is an issue with the device and has been observed on the: -HTC Droid DNA, First, Incredible 4G LTE, Vivid, One max, and One X+ -LG G2, G3 Vigor, Viper 4G LTE -Motorola Atrix 2, Droid 2.2, Dr...
The Department field on a contact does not synchronize. This occurs when the contact is created either on the server or the device. B2355 This is an issue with the device and has been observed on the: -Motorola Droid Pro and Droid RAZR -LG Enlighten, ...
Contacts added on the device synchronize to the server properly, however, any change made to these contacts does not synchronize. B11624 This is an issue with the device and has been observed on the following: -HTC First -Motorola Moto X
Contacts created on the device, or created on the server and synchronized to the device do not synchronize the middle name or web page fields. A third email address on a contact created on the device does not synchronize to the server. These is...
The Middle Name field of a contact does not synchronize from server-to-device or device-to-server. B5986 This is a device issue and has been observed on the HTC Wildfire S, Desire S, Status, and EVO 3D.
Contacts created on an Oracle Beehive server without the "Country" field filled in, have a "?" added to the end of the zipcode. B6288 This is an issue originating on the server and has been obseved on contacts viewed on the HTC Status.
Contacts created on the device for a second address book synchronize to the original (default) address book on the server. B1886 This is an issue with the device and has been observed on the: -HTC EVO 3D, One X+, and Status -Motorola Photon, Droid B...
A contact with an IM address, synchronized from the server, causes a force close on the device when the user tries to view the contact. B6249 This is an issue with the device and has been observed on the Pantech Breakout.
When there are contacts on the server that have similar or identical name, only one will synchronize to the device. B1345/5936 This is an issue with the device operating system (Android 2.2, 2.3.3) and has been observed on: -Motorola Droid Bionic...
When an email message is sent through NotifyLink _Device Management _> _Send Files/Applications _a temporary error message displays on the device: "Unable to open connection to server due to security error." The device does not receive the message. B1254 ...
When Wipe on Failed Unlock Attempts is enabled, the password attempts counter does not display on the device, however, the device will wipe after the correct number of failed attempts. B1282 This is an issue with the device and has been observed on: -...
The device does not have an option to mark a message as low priority when composing an email. B6692/9499 This is an issue with the device and has been observed on: -Fujitsu F-12C -LG G2, Intuition, Nexus 5, Thrill and Spectrum 2 -Samsung Galaxy N...
When you reply "Tentative" to a meeting invitation, the device does not prompt to enter response text. This results in the originator never receiving the response. Work Around: Accept the meeting and allow the device to synchronize several times. Then g...
When "Wipe on Failed Unlock Attempts" in enabled on the server, the device does not display messages telling the user how many attempts to unlock the device have been made or how many are left before a wipe occurs. In addition, the user is able to cont...
Several Samsung devices do not support the _Password Expiration_ setting when it is enabled on the server or may not function as expected. The device allows the use of a password beyond its expiration date and does not prompt for a password change. B2...
The device does not wipe when a remote wipe command is issued unless a PIN or password is set for the device. This is an issue with the device and has been observed on: -Amazon Kindle Fire HD -Motorola Atrix 2 and Milestone 3
When failed unlock attempts trigger a wipe, the device looks as if it is wiping, but continuously displays the carrier logo for several hours without results. When powered off and on again, the device has not been wiped. Remote wipe commands sent to...
When _Require Device Encryption_ is enabled, encryption can take up to an hour to complete. The user is informed of this with a prompt on the device. B4185 This is a device issue and has been observed on the: -HTC EVO 3D, Droid DNA, One X+ -LG In...
If _Require Device Encryption _is enabled after the device is registered it does not enforce encryption. When the requirement is enabled before the device is registered, the user is prompted to initiate device encryption. B5996 This is an issue with t...
When Require Alpha Numeric Password and Allow Simple Password are both enabled, the device will allow a simple password, ignoring the alpha numeric requirement. B3637 This is an issue with the device and has been observed on: -HTC ChaCha, Desire S, In...
When a password is required and Allow Simple Password is disabled, the device requires a numeric password at registration and does allow the entry of a simple password. The user may later change the password to one that includes alphabetic characte...
When a _Lock Device _command is sent to the device, the device powers off. When the device is powered on again, the user is not prompted for the unlock password unless the _Inactivity Timeout _period has lapsed. B3159 This is an issue with the devic...
ISSUE: A device re-registered after it has been remotely wiped does not synchronize. The registration completes and the Inbox is displayed, however, nothing syncs and the user does not receive an error message. B1267 WORKAROUND: In order to get the devi...
At registration, the device requires a password, even though the Require Password rule is disabled on the server. B5964 This is a device issue and has been observed on the Sprint Motorola Photon 4G and the Verizon Motorola Droid Bionic.
When Require Storage Card Encryption is enabled, the device informs the user that files saved to the storage card and the device's internal storage will be encrypted, however, only the storage card is encrypted. B5932 This is an issue with the devic...
When Password Expiration is enabled, the device will stop synchronizing and displays an error message. It also does not enforce the password expiration. Once Password Expiration is disabled, the user will need power cycled before it will start synchron...
If the 'Require Storage Card Encryption' policy is enabled the device stops syncing and may or may not display an error message. B972 This is an issue with the device and has been observed on the: -Samsung Stratosphere, Galaxy Nexus, and Nexus One -Moto...
Several devices offer no method of responding to a meeting invitation. The device receives the invitation email and the device calendar is updated with the event, but there is not a way to decline, accept, or mark the invitation as tentative. B2912 ...
When a device allows either a _numeric PIN _or a _password_, it means that when password is required, the user must either enter a code that is all numbers or that has both letters and numbers/symbols. B1215/1216 This is an issue with the device and has...
There is no option to move email messages from one folder to another on the following Android devices: -LG Enlighten (Verizon) -LG G Flex, Optimus Chat L-04C (NTT docomo) -HTC One SV -Samsung Galaxy S 4G (T-Mobile) -Samsung Nexus S (T-Mobile) -Dell Stre...
The following devices do not appear to have any data encryption capabilities. They continue to synchronize, however, if encryption policies are enabled. B7506 -HTC ChaCha, Status, Thunderbolt, Vivid, and Wildfire S -LG Enlighten and Viper 4G LTE -Pa...
Several devices do not support the _Password History_ setting when it is enabled on the server. The device continues to allow previously used passwords. B2893/1242 This is an issue with the device and has been observed on the: -Samsung Charge, Galaxy ...
Drafts will synchronize from the _server to device_ as long as Synchronize All Mail is enabled on the NotifyLink server. However, drafts do not synchronize from the _device to the server_. B5049 This is an issue with the device and has been observed on ...
If the _DRAFTS _folder is selected for synchronization via the NotifyLink Enterprise Server _FOLDERS _page, it is not displayed on the device as expected and drafts do not synchronize. This has been seen on devices using the native ActiveSync protocol. De...
The Email Address 3 field on a contact is not synchronized by the device. B1178 This is an issue with the device and has been observed on: -LG Enlighten and Nexus 5 -HTC EVO, Status, Vivid, and Wildfire -Samsung Galaxy Grand, Galaxy S6, Galaxy S6 Edge...
The device's contact application offers only 'Other' as an email address type when creating a contact. When synchronized to the server, the addresses appear as 'Work' email addresses. B3646 This is an issue with the device and has been observed on t...
When contacts created on the device synchronize to the server, the email address field is blank. B7791 This is an issue with the device and has been observerd on the Motorola Admiral.
Email address fields, on a contact created on the server, do not synchronize to the device. This does not occur when the contact is created on the device. In this case, the email fields will synchronize to the server. B6248 This is an issue with...
An email deleted on the device does not get deleted on the server. The result is that the email is only temporarily deleted on the device. Since it is not deleted on the server, the message gets sent back to the device during a subsequent sync cycle an...
Email Priority can be set on a message originating on the device, however, the message synchronizes to the server without the priority status. B1642 This is an issue with the device and has been observed on: -Fujitsu F-12C Globetrotter -HTC EVO 3D, EV...
Several Samsung devices do not support email priority (importance). An email sent with a high or low priority, synchronizes to the Galaxy Tab with no indication of a priority other than normal. B3007/1174/1642/1162/9486/7485 This is an issue with the de...
This issue applies to users with a Sprint Motorola XPRT, interfacing with a Kerio mail server. Email sent from the Sprint Motorola XPRT to a user on the same Kerio server, appear on the server with an attachment icon, when there is no attachment. Repli...
On the Optimus Chat L-04C interfacing with an Oracle Beehive server 2.1, calendar events and recurring calendar events do not display the event name when the device is held in the portrait view. Rotating the device to the landscape view or opening the...
The reminder on a calendar event does not synchronize correctly. When synchronizing from server-to-device, the reminder is set incorrectly on the device. When synchronizing from device-to-server, the reminder is not set at all on the server. B5947/...
This issue involves devices that have existing PIM items (contacts, calendar events, tasks) on the device prior to registering the device against the NotifyLink server. When the device is registered PIM items synchronize down to the device from the server...
Editing an All Day weekly recurring event on the device causes the device calendar to display an extra instance of the event on the day before the first instance. This extra instance does not synchronize to the server. B1194 This is an issue with th...
Unlock attempts with password codes of less than four characters are not counted as failed unlock attempts. B1169 This is an issue with the device and has been observed on: -HTC Desire X, EVO, One M8, One S, Status, Wildfire S, and Vivid -Huawei Ascend ...
Folders originally created on the server will synchronize to the device. Changes to these folders will synchronize as well. However, if the folder is deleted on the server, it does not get deleted on the device. B6106 This is a device issue and has ...
GALAXY NOTE II RUNNING OS 4.3 IS UNABLE TO SEND EMAILS FROM THE EXCHANGE ACCOUNT Behavior * After successfully registering the device to the NotifyLink server, the native email account on the phone is unable to send email * When you hit Send you ge...
Selecting the GAL Search option may return just one result which cannot be selected and does not autofill the TO: field. If more than 2 results are returned, an arrow appears which, when clicked, will reveal all the results. However, the first item can...
The Global Address Lookup feature does not function in the TO field when composing email or in the device's address book. When text is typed in the TO field, it is only searching the address book. The user may be able to select the _People_ button next to...
The header of the orginal message in not included in a forwarded email. The recipient sees the added text and the body of the message originally sent, but not the original message's header. B4414 This is an issue with the device and has been observe...
A contact created on the device displays on the server with the Other Address's _CITY_ field in the Home Address's _CITY_ field. This change eventually synchronizes back to the device as well. B1269 This is an issue with the device and has been observed...
When _Allow HTML_ is disabled on the server, messages still appear on the device in HTML format instead of in plain text format as expected. This is an issue with the device and has been observed on the Motorola Droid 3. B5927
HTML images sent to the device do not show up in the email body when the SHow Images option is selected. All the images are in the attachments of the email. B11194 This is an issue with the device and has been observed on the Kyocera Rise.
An image inserted in to the body of an email may appear as an attachment on the device when it is received or when it is forwarded or replied to when using TouchDown for mail. When using the native ActiveSync, the image may appear in the body or may ju...
If the Inactivity timeout requirement is the only policy setting that is changed on the server, it does not update on the device. The Password Length, Require Alphanumeric Password, or Require Password must also change in order for Inactivity Timeout requ...
Maximum Inactivity Timeout values set on the server in the NotifyLink ActiveSync Rules do not display correctly on the device. The device displays invalid inactivity timeout options, but seems to enforce the maximum value set on the server. B6041 This ...
The Inactivity Timeout value set on the server is ignored on the device. However, the value may be set on the device to 3, 5, 10, or 15 minutes. B1220/5904 This is an issue with the device and has been observed on: -HTC EVO, First, One, One Mini,...
Problem: When using Native ActiveSync on an Android OS device, each time you attempt to open a message the mailbox crashes with the following error. "The application email process com.htc.android.email has stopped unexpectedly. " The only opt...
An incorrect version number for the device's operating system is displayed on the NotifyLink Enterprise Server_ USER STATISTICS _page. B5519/5130 This is an issue with the device and has been observed on the: -Motorola Droid Bionic, Droid X2, Droid 3,...
The LG Enlighten requires the user to create a password containing at least one complex character, one, letter and one number, even though the device only specifies that at least one letter/one number is required. Therefore, when a password is requ...
When a operating system version name associated with a device is exceptionally long, it the contents of the OS Version field in the NotifyLink Device Statistics section of the User Statistics page to overlap into other fields. B6216 This has been observ...
A Maximum Inactivity Timeout set on the server is not enforced on the device. The user may set the inactivity timeout to a value greater than what is specified on the server. B6700/5904 This is an issue with the device and has been observed on the: -L...
When a meetin is created within the GroupWise Client using GroupWise 8, 2012, or the Data Synchronizer, it is not recommended that you make changes to the meeting from the phone. Making the change on the device will update the device, but the GroupWise Ca...
Messages forwarded from the device do not include the original message header. Recipient sees any added text, the signature, and the original message body, but not the original header. B4411 This is an issue with the device and has been observed on ...
When there are multiple mail message folders on the server or new ones are created, they successfully synchronize to the HTC Thunderbolt, however, moves between folders are not successful on the device end.  For example, when a message is moved to a new f...
The minimum number of complex characters set on the server is not enforced for the device. Users are able to create a password with fewer complex characters than specified. B1235 On EVO 3D, complex characters are not enforced when Allow Simple Password ...
When the time of one occurrence of a recurring event is modified, the last occurrence in the series is removed from the server and the device. In addition, event attendees do not receive the update to the modified occurrence. B4703 This is an issue with...
The Verizon Motorola Droid Pro is one of the first Android devices to support SD card encryption. This article outlines device behavior when SD card encryption is enabled. 1. Anything on the SD card prior to enabling SD encryption remains unencrypted. ...
When the device is registered against NotifyLink, only the contacts in the default address book synchronize to the device. Contacts in a second address book do not synchronize. This is an issue with the device and has been observed on the Motorola Droid...
Only image attachment sent to the device can be saved on the device. The only attachment types that do have a Save option are: jpg, png, tif, and bmp B1183 This is an issue with the device and has been observed on the: -Samsung Galaxy Nexus, Nexus 10...
Optimus Chat L-04C displays birthdates in ISO-8601 format with extra characters depicting a time. B5884 Example: YYYY-MM-DDTO4:00:00:00:000z
When a new password policy synchronizes to a device, the user will be prompted for a new password, but will also see "Cancel" and "Continue" buttons if viewing the screen in portrait mode. This allows the user to bypass the password change requirement. Pr...
In addition, the last instance is removed from the inviter's and attendee's calendars. If an instance in the series is modified on the device, the end date appears to be removed from the series and the instance that was changed is deleted from the atte...
A recurring daily event series created on the device synchronizes to the server with one less day than it includes on the device. B4732/6246 This is a device issue and had been observed on the: Motorola Photon Pantech Breakout Samsung Stratospher...
A recurring event series which originates on the server, but is editied on the device synchronizes back to the server with no end date, causing an infinite number of occurrences. The serries still looks correct on the device and ends after the specifie...
A recurring event created on the device has no option to specify a range for the recurrence. Therefore, the event is created with no end date and synchronizes to the server this way. B1187 This is an issue with the device and has been observed on the: ...
If a user registers a device when the "Require Password" option is disabled, the device does not prompt the user to allow ActiveSync policies. If the user tries to enable the require password later, an error message appears saying the device needs to c...
If requiring a password is enabled in a policy suite, users may no longer be able to unlock their screen using the Fingerprint option. This has been observed on the following devices: ON GALAXY S5 In some cases the screen lock pop-up will appear requi...
A _tentative_ response to a meeting invitation, chosen from the calendar, is not sent to the meeting organizer. However, if a tentative response is selected from the email notification, the response it sent. B6713 This is an issue with the device an...
For a contact created on the device, the contact name appears in the second and third email addresses fields when viewedon the server. As a result email sent to these two addresses cannot be delivered. B7547 This is an issue with the device and has been...
When security settings are changed in the NotifyLink ActiveSync Rules, they are not modified on the device unless the ActiveSync account is removed and the device is re-registered against the NotifyLink server. On the Motorola Photon, _Wipe on Faile...
When security policies on the server are updated, not all of the changes are enforced on the device. B1226 This is an issue with the device and has been observed on the: -Samsung Galaxy Tab 10.1 -HTC EVO, Incredible 4G LTE -Fujitsu F-12C Globetro...
When the Maximum Inactivity Timeout is enabled on the server, the device settings do not display a selected value. The correct choices are displayed and the device will lock at the maximum inactivity timeout set on the server, but the device setting lo...
When creating a new contact on the Galaxy Tab to be saved to the "Microsoft Exchange" contacts, selecting "More" to display additional fields causes a "Force Close" error. This does not occur when creating a contact to be saved to the "Device" contacts...
Though the initial load of contacts at registration is successful, new contacts created or edits and deletions of contacts on the server do not appear on the device until a modification is made to a contact on the device. The contacts from the server o...
Signal Level does not display in NotifyLink User Statistics, since this field is one that is not supported by the ActiveSync protocol. B1233 This has been observed with the: -LG Enact, Enlighten, G2, G3 Vigor, Intuition, Nexus 4, Optimus 3D, Optimus G...
The following attachment types cannot be viewed or saved on the Droid 3: xlsx, pptx, docx, wpd, and vcf. This is a device issue. B5941
Some security policy changes synchronized to a Samsung device are not applied unless multiple policy changes have been made. In addition, a popup on the device, indicating that the security settings have changed, must be accepted in order for the chang...
When a change is made in the NotifyLink ActiveSync Rules page, a temporary error message displays on the device: "Unable to open connection to server due to security error." When the device synchronizes again, the error message is eliminated. This is an...
Text in a meeting invitation response sent from the device, appears on the server without line breaks. All the lines of text in the response, including the signature, run together. B6478 This is an issue with the device and has been observed on the ...
Even when the Require Alphanumeric Password rule is disabled, the device requires the user to create an alphanumeric password. This is an issue with the device and has been observed on the HTC Thunderbolt. B5903
If the device is in manual push mode, PIM items do not synchronize when using the Sync option (Email Refresh) in the mail application. However, PIM items will manually sync if you use the _Sync now_ button found under _Settings_ > _Accounts & Sync_ > (you...
When the Inactivity Timeout and Require Password requirements are lifted, the device continues to lock and prompt for a password. On the device, under _Security _> _Settings_> _Change screen lock_, there is no option to turn the screen lock off. B5891 ...
When Required Password is disabled on the server, the user cannot disable it on the device. B1214 This is an issue with the device and has been observed on the: -HTC ChaCha, EVO, EVO Shift, Incredible 4G LTE, One SV, Salsa, Status, and Vivid -LG G3 Vi...
When password restrictions are loosened in the NotifyLink ActiveSync Rules, they are not loosened on the device. The user is unable to change the password to a lesser strength. This applies to Password Length, Require Alphanumeric Password, and Require Pa...
When the "Require Device Encryption" rule is enabled on the server, the device prompts for a password that contains at least one number, even when the "Require Alphanumeric Password" rule is disabled. B8248 This is an issue with the device and has been ...
When the begin time of a recurring event is changed, the end time remains the same. For example, if the events are originally set for 9 - 11 a.m., and the begin time is changed to 10 a.m., the end time remains at 11 a.m. instead of adjusting to mai...
The Wipe on Failed Unlock Attempts does not reset the counter when a correct password is entered. For example, if number of attempts is set at 5 and 4 attempts are made before entering a fifth correct attempt, the counter does not reset. The next ti...
When the Wipe on Failed Unlock Attempts option is disabled on the server, it is still enforced on the device. This is an issue with the device and has been observed on the LG Enlighten. B5921
When an Email message with an xlsx attachment is sent to Galaxy Nexus, the recipient does not receive the attachemnt. B7543