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Knowledgebase : NotifyMDM Device > Android Devices
.VCF attachments saved on the device as contacts do not synchronize to the server. Changes to those contacts do not synchronize to the server either. B1314 This is an issue with the device and has been observed on the: -HTC Status, One SV, One X+...
Some devices _may _experience the following when the _SELECTIVE WIPE _command has been issued: After the command has been issued, the account information is removed and the device is unable to sync, however, the device app still looks like it is enrolled....
An all day meeting invitation accepted on the device, does not get added to the device's calendar. The accepted response is sent to the meeting organizer and the event is added to the user's calendar on the server, but the device calendar is not updated. ...
An all day meeting created on the device, begins at 11 pm on the previous day and ends at 11pm on the day specified. This seems to occur only during the months when daylight saving time is NOT in affect. During daylight saving time months it does not o...
When an Email is moved to another folder on the device, that move does not synchronize to the server. On the server, the Email appears in its original folder. B6252/6359 This is an issue with the device and has been observed on the Pantech Breakout.
The HTC One M8 enrolled through NotifyMDM and synchronizing against an Exchange 2010 server does not wipe when the wipe command is issued from the Exchange server. The wipe is successful, however, when the wipe command is issued from the NotifyMDM dashboa...
Issue: When attempting to enroll an Android device using TouchDown, the prompt to _Enroll TouchDown_ will appear as a notification. When the _Enroll TouchDown _notification prompt is used to complete the enrollment, the process may take a significant am...
Some Android devices using the native ActiveSync email application will periodically send a recovery password to the server without end user interaction. This is an issue orginating with the device and has been observed on the Droid RAZR M, though other d...
Android devices may fail to download attached files which are 33 MB or larger. The download begins, then fails, displaying the error message, "Unable to display file due to insufficient memory." This seems to be a device limitation and the error messa...
When an Email is created on the device and includes an attachment that was stored on the SD card, the attachment is sent, but when opened on the server, the attachment displays incorrectly. This occurs if you are using a TouchDown account. B5694 ...
Attachments sent from the device are blank when opened on the server. The attachment will open, but it does not contain and data. B6280 This is an issue with the device and has been observed on: -LG Intuition -Pantech Breakout
If there is an instance where a NotifyMDM Android app experiences a crash, it is very helpful to Technical Support Staff if you send a crash report from the device. This will send important information that can help us identify and resolve possible proble...
Standard calendar events created on the ASUS Nexus 7 tablet show up as meeting invitations on the server.
Calendar item changes made on the server do not synchronize to the device. B6206 This is an issue with the deviec and has been observed on: -HTC Explorer and Vivid
When _ALLOW CAMERA_ is disabled in the NotifyLink ActiveSync Rules, the camera on the device can still be used. B32 This is an issue with the device and has been observed on the following Android devices: -Motorola Droid, Droid X2, Droid 4, Droid RAZR...
User has no opportunity to add reply text when responding to a meeting invitation. B1188 This is an issue with the device and has been observed on: -LG Enlighten, Intuition, Nexus 4, Nexus 5, Optimus 3D, Spectrum and Thrill 4G -Samsung Galaxy A5, Gala...
When a meeting invitation has originated on the device, recipients cannot respond to the invitation via OWA. An error message displays stating that the action cannot be performed. B6601 This is an issue with the device and has been observed on the ...
DEVICES AFFECTED: The _Password Expiration _setting on the NotifyMDM server will sync to Android devices running OS 3.0 or greater and NotifyMDM device app v1.8.6.1 or greater. The _Allow/Disallow Camera _setting on the NotifyMDM server will sync to Andro...
If a user's ActiveSync server assignment on the NotifyMDM is changed to another ActiveSync server with the same credentials, the device's email application (ActiveSync mail application or TouchDown) does not update the device's contents to match the new A...
This issue affects Android tablet devices running Honeycomb (OS 3.0 and above), such as the Motorola Xoom and the Galaxy Tab 10.1. Users who experience the failure of mail synchronization on a tablet using the native Android mail application should...
Compressed transmission of data is not supported. B1263 This is an issue with the device and has been observed on the: -HTC Droid DNA, First, Incredible 4G LTE, Vivid, One max, and One X+ -LG G2, G3 Vigor, Viper 4G LTE -Motorola Atrix 2, Droid 2.2, Dr...
The device allows a simple password (ex: 123456 or 111aaa) even when policy rules are configured to require a more complex password. Some of the policy rules that are ignored are: Allow Simple Password - set to NO Require Minimum Password Length - s...
Several Samsung devices do not support the _Password Expiration_ setting when it is enabled on the server or may not function as expected. The device allows the use of a password beyond its expiration date and does not prompt for a password change. B2...
When failed unlock attempts trigger a wipe, the device looks as if it is wiping, but continuously displays the carrier logo for several hours without results. When powered off and on again, the device has not been wiped. Remote wipe commands sent to...
When Require Alpha Numeric Password and Allow Simple Password are both enabled, the device will allow a simple password, ignoring the alpha numeric requirement. B3637 This is an issue with the device and has been observed on: -HTC ChaCha, Desire S, In...
When a _Lock Device _command is sent to the device, the device powers off. When the device is powered on again, the user is not prompted for the unlock password unless the _Inactivity Timeout _period has lapsed. B3159 This is an issue with the devic...
At registration, the device requires a password, even though the Require Password rule is disabled on the server. B5964 This is a device issue and has been observed on the Sprint Motorola Photon 4G and the Verizon Motorola Droid Bionic.
When a device allows either a _numeric PIN _or a _password_, it means that when password is required, the user must either enter a code that is all numbers or that has both letters and numbers/symbols. B1215/1216 This is an issue with the device and has...
The following devices do not appear to have any data encryption capabilities. They continue to synchronize, however, if encryption policies are enabled. B7506 -HTC ChaCha, Status, Thunderbolt, Vivid, and Wildfire S -LG Enlighten and Viper 4G LTE -Pa...
Several devices do not support the _Password History_ setting when it is enabled on the server. The device continues to allow previously used passwords. B2893/1242 This is an issue with the device and has been observed on the: -Samsung Charge, Galaxy ...
Disabling the Password Expiration requirement on the server doees not disable the requirement on a device using TouchDown version 7.1.x, 7.2.x, or 7.3.x. B7486, 3846 This is an issue with the TouchDown application and has been observed on the: -HTC Vi...
A _DRAFTS _folder it is not displayed on the Motorola Droid X2 and email drafts do not synchronize. This has been seen on devices using the native ActiveSync protocol. Devices using the TouchDown app will synchronize the _Drafts _folder.
Drafts will synchronize from the _server to device_ as long as Synchronize All Mail is enabled on the NotifyLink server. However, drafts do not synchronize from the _device to the server_. B5049 This is an issue with the device and has been observed on ...
The Email Address 3 field on a contact is not synchronized by the device. B1178 This is an issue with the device and has been observed on: -LG Enlighten and Nexus 5 -HTC EVO, Status, Vivid, and Wildfire -Samsung Galaxy Grand, Galaxy S6, Galaxy S6 Edge...
When contacts created on the device synchronize to the server, the email address field is blank. B7791 This is an issue with the device and has been observerd on the Motorola Admiral.
Email address fields, on a contact created on the server, do not synchronize to the device. This does not occur when the contact is created on the device. In this case, the email fields will synchronize to the server. B6248 This is an issue with...
This issue applies to users with a Sprint Motorola XPRT, interfacing with a Kerio mail server. Email sent from the Sprint Motorola XPRT to a user on the same Kerio server, appear on the server with an attachment icon, when there is no attachment. Repli...
This issue involves devices that have existing PIM items (contacts, calendar events, tasks) on the device prior to registering the device against the NotifyLink server. When the device is registered PIM items synchronize down to the device from the server...
Unlock attempts with password codes of less than four characters are not counted as failed unlock attempts. B1169 This is an issue with the device and has been observed on: -HTC Desire X, EVO, One M8, One S, Status, Wildfire S, and Vivid -Huawei Ascend ...
After the storage card has been wiped on the Galaxy Nexus, the file directory is still visible until the device is rebooted. B7546 Though the file directory may be visible, the files have been deleted and are not accessible. The directory, however, ...
Forwarded email from the device displays the original email in an attachment instead of in the body of the message. B6300 This is an issue with the device and has been observed on the: -Pantech Breakout -Motorla Droid 4
The header of the orginal message in not included in a forwarded email. The recipient sees the added text and the body of the message originally sent, but not the original message's header. B4414 This is an issue with the device and has been observe...
This issue has been observed on the Android HTC One SV. When a user creates a Pattern, PIN, or Passcode that does not meet the minimum requirements enforced by MDM, the device prompts the user to create a stronger passcode which meets the criteria. If t...
HTML images sent to the device do not show up in the email body when the SHow Images option is selected. All the images are in the attachments of the email. B11194 This is an issue with the device and has been observed on the Kyocera Rise.
The following are known issues on the Vodafone LG-P350 and LG-P500: 1. This issue occurs on when a policy update on the _NotifyMDM _server changes the device password requirements. Though the user is prompted on the device for a new password, the devi...
A Maximum Inactivity Timeout set on the server is not enforced on the device. The user may set the inactivity timeout to a value greater than what is specified on the server. B6700/5904 This is an issue with the device and has been observed on the: -L...
Android devices enrolling with NotifyMDM via a native ActiveSync account, against an Exchange 2003 mail server may not synchronize after the initial enrollment. This seems to occur when the device is in Direct Push mode. A device set to synchronize at i...
Issue: After enrolling NotifyMDM on an Android device, I am not receiving the prompt to initiate the enrollment of TouchDown for mail. In order for the TouchDown enrollment prompt to appear on the device there are a few criteria that must be met. 1.) ...
The _LAST SYNC DATA_ section of the _NotifyMDM User Profile_ may not display statistics for Android devices as expected. The following list explains how device functionality affects the information displayed for these statistics: Device IMEI Only global...
The NotifyMDM for Android application does NOT automatically update on its own. When an update is available, the NotifyMDM for Android application can be updated from the Google Play Store or by downloading the .apk file_ _from (http://notifymdm.notify....
When a new password policy synchronizes to a device, the user will be prompted for a new password, but will also see "Cancel" and "Continue" buttons if viewing the screen in portrait mode. This allows the user to bypass the password change requirement. Pr...
When password requirement policies have been enabled on the NotifyMDM server, the NotifyMDM app verifies that a password has been created and that it meets specified criteria, such as password length or character content. The _NotifyMDM for Android _app r...
This issue has been observed on the Samsung Galaxy S2. When a policy enforcing a passcode is set for a device, the pattern lock will work until the device is rebooted. After that, the device will require a higher level device unlock, such as a PIN or pa...
This issue involves the Galaxy Nexus enrolled with the _NotifyMDM _server using: -the native ActiveSync agent or -the native ActiveSync agent along with the _NotifyMDM for Android _app In these scenarios, policies enabled on the _NotifyMDM _server are ...
A recurring daily event series created on the device synchronizes to the server with one less day than it includes on the device. B4732/6246 This is a device issue and had been observed on the: Motorola Photon Pantech Breakout Samsung Stratospher...
A recurring event series which originates on the server, but is editied on the device synchronizes back to the server with no end date, causing an infinite number of occurrences. The serries still looks correct on the device and ends after the specifie...
A recurring event created on the device has no option to specify a range for the recurrence. Therefore, the event is created with no end date and synchronizes to the server this way. B1187 This is an issue with the device and has been observed on the: ...
A _tentative_ response to a meeting invitation, chosen from the calendar, is not sent to the meeting organizer. However, if a tentative response is selected from the email notification, the response it sent. B6713 This is an issue with the device an...
The NotifyMDM _Selective Wipe_ and _Remove User_ commands will un-enroll and selectively wipe a device, removing mail/PIM associated with the mail application, along with any managed apps or profiles. It also clears the NotifyMDM account and deletes the d...
Signal Level does not display in NotifyLink User Statistics, since this field is one that is not supported by the ActiveSync protocol. B1233 This has been observed with the: -LG Enact, Enlighten, G2, G3 Vigor, Intuition, Nexus 4, Optimus 3D, Optimus G...
When a change is made in the NotifyLink ActiveSync Rules page, a temporary error message displays on the device: "Unable to open connection to server due to security error." When the device synchronizes again, the error message is eliminated. This is an...
Text in a meeting invitation response sent from the device, appears on the server without line breaks. All the lines of text in the response, including the signature, run together. B6478 This is an issue with the device and has been observed on the ...
While downloading attachments associated with an email received on the device via a TouchDown account, the message "Download Failed" displays. Once the download completes, the message "Downloaded" displays. B7741 This is an issue seen using TouchDow...
On July 26, 2017 Symantec announced the End of Life (EOL) of Touchdown by Symantec along with any Maintenance Packs and/or patches for each version, in all released languages. Symantec has chosen to End Standard Support and Expanded Support on July 2, 201...
Issue: TouchDown folder names get changed to an incorrect format unexpectedly. When viewed under TouchDown -> Menu -> Settings -> Advanced Tab, the names appear to be encrypted, starting with a string like "#EFT1.7#I0VGVDEuNy." Cause: Data within To...
When using the TouchDown application on the device, attempting to access the storage card after it has been wiped results in an error message that requires a "Force Close." B6408 This has been observed on an HTC Status with the TouchDown application...
If the device is in manual push mode, PIM items do not synchronize when using the Sync option (Email Refresh) in the mail application. However, PIM items will manually sync if you use the _Sync now_ button found under _Settings_ > _Accounts & Sync_ > (you...
When the Inactivity Timeout and Require Password requirements are lifted, the device continues to lock and prompt for a password. On the device, under _Security _> _Settings_> _Change screen lock_, there is no option to turn the screen lock off. B5891 ...
When Required Password is disabled on the server, the user cannot disable it on the device. B1214 This is an issue with the device and has been observed on the: -HTC ChaCha, EVO, EVO Shift, Incredible 4G LTE, One SV, Salsa, Status, and Vivid -LG G3 Vi...
When password restrictions are loosened in the NotifyLink ActiveSync Rules, they are not loosened on the device. The user is unable to change the password to a lesser strength. This applies to Password Length, Require Alphanumeric Password, and Require Pa...
_Wipe on Failed Unlock Attempts _does not work unless the NotifyMDM app is enrolled AND a native user account has been created on the device. B8128 This is an issue with the device and has been observerd on the LG Spectrum.
When an Email message with an xlsx attachment is sent to Galaxy Nexus, the recipient does not receive the attachemnt. B7543