If the _Clear Device _command has been issued to an Android device and
a user wishes to re-register the device to the same account, you must
_Clear Device Enrollment from the_ _Smart Device and Users_ view of
the NotifyMDM dashboard.
Find and highlight ...
Issue:
When attempting to enroll an Android device using TouchDown, the
prompt to _Enroll TouchDown_ will appear as a notification. When the
_Enroll TouchDown _notification prompt is used to complete the
enrollment, the process may take a significant am...
Some Android devices using the native ActiveSync email application
will periodically send a recovery password to the server without end
user interaction. This is an issue orginating with the device and has
been observed on the Droid RAZR M, though other d...
If there is an instance where a NotifyMDM Android app experiences a
crash, it is very helpful to Technical Support Staff if you send a
crash report from the device. This will send important information
that can help us identify and resolve possible proble...
The following issue has been observed on iPhone 5s devices using
biometric fingerprint authentication in conjunction with a passcode.
When a "Selective Wipe" command is issued to the device from
NotifyMDM, the device will no longer be able to use the fing...
Due to the changes made by Apple with the App Transport Security (ATS)
requirements, some iOS 9 (and above) SSL application communications
will require certain parameters for a server. Here are the
requirements NotifyMDM server to comply with the changes:...
For any existing customer that is _considering adding NotifyMDM to
work along with their existing NotifyLink_ OnPremise server here are
some things to consider.
_ NotifyMDM_ may be used in conjunction with the _NotifyLink_ product.
The _NotifyLink_ serv...
If an app that allows file browsing is open when the Clear Storage Card command is issued to an Android device, the file structure may remain in the the apps system memory. These files will not be accessible since they have been deleted, but the filename...
This issue has been observed on the Android HTC One SV. When a user
creates a Pattern, PIN, or Passcode that does not meet the minimum
requirements enforced by MDM, the device prompts the user to create a
stronger passcode which meets the criteria.
If t...
NOTIFYMDM DEVICES ARE UNABLE TO SEND EMAIL WITH ATTACHMENTS THROUGH
NOTIFYMDM EMAIL ACCOUNT
Behavior
* The user receives an error when trying to send an attachment from
within an another app through the NotifyMDM email account.
* For example: a u...
The NotifyMDM for Android application does NOT automatically update on
its own.
When an update is available, the NotifyMDM for Android application can
be updated from the Google Play Store or by downloading the .apk file,
_NotifyMDM.apk, _from (http://g...
NOTIFYMDM Server Logs: Critical Logs
If a connection to the database cannot be established or is lost, the
normal logging method will not work. As a backup to the general
method, critical log files will be created to log crucial errors.
These log files ...
When enrolling a Windows Mobile 6.1 or 6.5 device or a Windows Phone
7, 7.5 or 7.8 device, the enrollment process will not complete without
entering a domain. Even if your ActiveSync server does not require a
domain, the device requires that one is used. ...
On July 26, 2017 Symantec announced the End of Life (EOL) of Touchdown
by Symantec along with any Maintenance Packs and/or patches for each
version, in all released languages.
Symantec has chosen to End Standard Support and Expanded Support on
July 2, 20...
Issue:
TouchDown folder names get changed to an incorrect format
unexpectedly. When viewed under TouchDown -> Menu -> Settings ->
Advanced Tab, the names appear to be encrypted, starting with a string
like "#EFT1.7#I0VGVDEuNy."
Cause:
Data within To...
Newer versions of NotifyRDS Android client can now use the
accessibility service to remote control the device. This will allow
for more devices to have remote control abilities. The accessibility
service will only be available with Android devices that ha...
This issue has been seen on a Galaxy S II Epic 4G that is interfacing
with an Exchange 2003 server.
Meeting invitations sent from the device appear to the recipient with
a Low Importance.
This occurs when the device is interfacing with the Exchange 20...
