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Knowledgebase : GO!Enterprise MDM Device

For any existing customer that is considering adding GO!Enterprise MDM to work along with their existing GO!NotifyLink OnPremise server here are some things to consider. _ GO!Enterprise MDM_ may be used in conjunction with the _GO!NotifyLink_ produc...
If the _Clear Device _command has been issued to an Android device and a user wishes to re-register the device to the same account, you must _Clear Device Enrollment from the_ _Smart Device and Users_ view of the GO!Enterprise MDM dashboard. Find a...
Issue: When attempting to enroll an Android device using TouchDown, the prompt to _Enroll TouchDown_ will appear as a notification. When the _Enroll TouchDown _notification prompt is used to complete the enrollment, the process may take a significant am...
Some Android devices using the native ActiveSync email application will periodically send a recovery password to the server without end user interaction. This is an issue orginating with the device and has been observed on the Droid RAZR M, though other d...
If there is an instance where a GO!Enterprise MDM Android app experiences a crash, it is very helpful to Technical Support Staff if you send a crash report from the device. This will send important information that can help us identify and resolve possibl...
The following issue has been observed on iPhone 5s devices using biometric fingerprint authentication in conjunction with a passcode. When a "Selective Wipe" command is issued to the device from GO!Enterprise MDM, the device will no longer be able to use ...
Existing GO!NotifySync version 4.8 users who wish to use the GO!Enterprise MDM app as well, must upgrade to version 4.9. After the upgrade, they must also re-register their GO!NotifySync account in order to access the GO!Enterprise MDM features.
If an app that allows file browsing is open when the Clear Storage Card command is issued to an Android device, the file structure may remain in the the apps system memory.  These files will not be accessible since they have been deleted, but the filename...
GO!ENTERPRISE MDM DEVICES ARE UNABLE TO SEND EMAIL WITH ATTACHMENTS THROUGH GO!ENTERPRISE MDM EMAIL ACCOUNT Behavior * The user receives an error when trying to send an attachment from within an another app through the GO!Enterprise MDM email account...
The GO!Enterprise MDM for Android application does NOT automatically update on its own. When an update is available, the GO!Enterprise MDM for Android application can be updated from the Google Play Store or by downloading the .apk file, _GO!EnterpriseM...
GO!Enterprise MDM Server Logs: Critical Logs If a connection to the database cannot be established or is lost, the normal logging method will not work. As a backup to the general method, critical log files will be created to log crucial errors. Th...
This issue has been observed on the Android HTC One SV. When a user creates a Pattern, PIN, or Passcode that does not meet the minimum requirements enforced by MDM, the device prompts the user to create a stronger passcode which meets the criteria. If t...
When enrolling a Windows Mobile 6.1 or 6.5 device or a Windows Phone 7, 7.5 or 7.8 device, the enrollment process will not complete without entering a domain. Even if your ActiveSync server does not require a domain, the device requires that one is used. ...
Issue: TouchDown folder names get changed to an incorrect format unexpectedly. When viewed under TouchDown -> Menu -> Settings -> Advanced Tab, the names appear to be encrypted, starting with a string like "#EFT1.7#I0VGVDEuNy." Cause: Data within To...
Secure Browsing through GO!Enterprise Workspace is only supported with any version of Android and iOS devices. There is no support for Secure Browsing on Windows 8/8.1 and Windows Phone 8.
This issue has been seen on a Galaxy S II Epic 4G that is interfacing with an Exchange 2003 server. Meeting invitations sent from the device appear to the recipient with a Low Importance. This occurs when the device is interfacing with the Exchan...