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Knowledgebase : NotifyMDM Device

For any existing customer that is considering adding NotifyMDM to work along with their existing NotifyLink OnPremise server here are some things to consider. _ NotifyMDM_ may be used in conjunction with the _NotifyLink_ product. The _NotifyLink_ server...
If the _Clear Device _command has been issued to an Android device and a user wishes to re-register the device to the same account, you must _Clear Device Enrollment from the_ _Smart Device and Users_ view of the NotifyMDM dashboard. Find and highlight ...
Issue: When attempting to enroll an Android device using TouchDown, the prompt to _Enroll TouchDown_ will appear as a notification. When the _Enroll TouchDown _notification prompt is used to complete the enrollment, the process may take a significant am...
Some Android devices using the native ActiveSync email application will periodically send a recovery password to the server without end user interaction. This is an issue orginating with the device and has been observed on the Droid RAZR M, though other d...
If there is an instance where a NotifyMDM Android app experiences a crash, it is very helpful to Technical Support Staff if you send a crash report from the device. This will send important information that can help us identify and resolve possible proble...
The following issue has been observed on iPhone 5s devices using biometric fingerprint authentication in conjunction with a passcode. When a "Selective Wipe" command is issued to the device from NotifyMDM, the device will no longer be able to use the fing...
Existing NotifySync version 4.8 users who wish to use the NotifyMDM app as well, must upgrade to version 4.9. After the upgrade, they must also re-register their NotifySync account in order to access the NotifyMDM features.
If an app that allows file browsing is open when the Clear Storage Card command is issued to an Android device, the file structure may remain in the the apps system memory.  These files will not be accessible since they have been deleted, but the filename...
This issue has been observed on the Android HTC One SV. When a user creates a Pattern, PIN, or Passcode that does not meet the minimum requirements enforced by MDM, the device prompts the user to create a stronger passcode which meets the criteria. If t...
NOTIFYMDM DEVICES ARE UNABLE TO SEND EMAIL WITH ATTACHMENTS THROUGH NOTIFYMDM EMAIL ACCOUNT Behavior * The user receives an error when trying to send an attachment from within an another app through the NotifyMDM email account. * For example: a u...
The NotifyMDM for Android application does NOT automatically update on its own. When an update is available, the NotifyMDM for Android application can be updated from the Google Play Store or by downloading the .apk file_ _from (http://notifymdm.notify....
 NotifyMDM Server Logs: Critical Logs If a connection to the database cannot be established or is lost, the normal logging method will not work. As a backup to the general method, critical log files will be created to log crucial errors. These log files...
When enrolling a Windows Mobile 6.1 or 6.5 device or a Windows Phone 7, 7.5 or 7.8 device, the enrollment process will not complete without entering a domain. Even if your ActiveSync server does not require a domain, the device requires that one is used. ...
Issue: TouchDown folder names get changed to an incorrect format unexpectedly. When viewed under TouchDown -> Menu -> Settings -> Advanced Tab, the names appear to be encrypted, starting with a string like "#EFT1.7#I0VGVDEuNy." Cause: Data within To...
This issue has been seen on a Galaxy S II Epic 4G that is interfacing with an Exchange 2003 server. Meeting invitations sent from the device appear to the recipient with a Low Importance. This occurs when the device is interfacing with the Exchange 20...