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Knowledgebase : NotifyMDM Server
For any existing customer that is considering adding NotifyMDM to work along with their existing NotifyLink OnPremise server here are some things to consider. _ NotifyMDM_ may be used in conjunction with the _NotifyLink_ product. The _NotifyLink_ server...
When viewing the NotifyMDM dashboard, "Transferring data from " is constantly dispalyed in the Firefox status bar, even if you are idle in the browser. This appears to be an issue with Firefox and a possible work around is outlined in the f...
Phase One of the _NotifyMDM Administrator Audit Trail _feature will audit administrator login/logout activity, updates to Policy Suites, as well as, administrator initiated security and device compliance actions. These logs can be accessed from the databa...
NotifyMDM will operate with servers that support Exchange ActiveSync protocol versions 2.5, 12.0, 12.1, or 14.0. NotifyMDM is certified against the following versions of ActiveSync servers: * Microsoft Exchange 2010 * Microsoft Exchange 2007 * M...
Some countries outside the United States do not yet support Apple's Volume Purchasing Program (VPP). Those seeking an alternative may wish to try a manual work-around for this issue. It involves having the administrator gift the app to a user. Gift code...
Some Android devices using the native ActiveSync email application will periodically send a recovery password to the server without end user interaction. This is an issue orginating with the device and has been observed on the Droid RAZR M, though other d...
The following issue has been observed on iPhone 5s devices using biometric fingerprint authentication in conjunction with a passcode. When a "Selective Wipe" command is issued to the device from NotifyMDM, the device will no longer be able to use the fing...
Carrier gateways must be specified when configuring administrators for receiving SMS alert messages from the _NotifyMDM _Compliance Manager and when you want an SMS enrollment message to be sent to an end user. Carrier gateways supported with NotifyMDM ...
DEVICES AFFECTED: The _Password Expiration _setting on the NotifyMDM server will sync to Android devices running OS 3.0 or greater and NotifyMDM device app v1.8.6.1 or greater. The _Allow/Disallow Camera _setting on the NotifyMDM server will sync to Andro...
This issue occurs when an (APNs) Enterprise Developers certificate has been applied to the _NotifyMDM _organization. Changing the organization name causes several commands to fail for iOS MDM API users. Since profiles are identified based on the organiz...
A client certificate downloaded over-the-air, cannot be opened and installed on a BlackBerry Z10 or BlackBerry Q10. Solution: A certificate can be opened and installed when it has been imported using a USB cable. Use the following steps to get a clien...
If you are unable to login to the NotifyMDM Mobile User Self-Administration Portal, check to see whether the cookies are enabled on the device. They must be enabled to successfully login to the Mobile Portal.
Issue: After applying Windows Updates to my NotifyMDM server, all devices have stopped syncing mail, contacts, calendar events, and tasks with the Novell GroupWise Data Synchronizer. The IIS log is showing 000 errors. Cause: Microsoft Update 2661254 (h...
Disabling "Allow Safari" for iOS devices may prevent users from loading the configuration profile. If disabling Safari is necessary, one solution is to introduce a SCEP server into the environment, which enables profile updates to be pushed to the devic...
Disabling the Password Expiration requirement on the server doees not disable the requirement on a device using TouchDown version 7.1.x, 7.2.x, or 7.3.x. B7486, 3846 This is an issue with the TouchDown application and has been observed on the: -HTC Vi...
If you would like to disable the OrgSetup page (https://yourdomain/dashboard/Orgsetup/) on the NotifyMDM Administration dashboard you will need to do the following steps. IIS7: * Open IIS Manager and navigate and "OrgSetup" sub-directory. * In FEA...
To accommodate TouchDown users (versions 6.4.0002 or higher), the _Maximum plain text email body truncation size (in KB)_ setting in _NotifyMDM_ must be set to a value that TouchDown supports. When the setting is a value other than 4, 5, 7, 10, 20, 50, ...
Apple's acceptable use policy does not allow the type of Notify Technology Corporation has made server software and Notify_MDM for iOS_ device application changes in NotifyMDM v2.3.0 that affect the following: * _NotifyMDM for iOS_ device application c...
These instructions apply only to iOS 5 device users interfacing with a server that employs the Apple advanced MDM functionality. Due to a difference in the way configuration profiles are handled, users may need to perform the steps outlined below after ...
This issue occurs when an (APNs) Enterprise Developers certificate has been applied to the Notify_MDM _organization. The iOS MDM API defines a device by the UDID, not the username registered to the device. Therefore, when a new user registers on a devic...
This issue occurs when an (APNs) Enterprise Developers certificate has been applied to the Notify_MDM_ organization. iOS devices do not return a value for _Current Carrier Network_ as expected.
If "Require Minimum Password Length" is disabled on the NotifyMDM server, iOS devices still ask for a minimum password length. The actual behavior is different depending on the iOS version. For iOS 4.0 The device displays a note that says the password...
This issue occurs when an (APNs) Enterprise Developers certificate has been applied to the Notify_MDM_ organization. If an iOS device happens to be displaying the _Enter Passcode_ screen while the _Clear Passcode_ command comes down to the device, the p...
Issue: When users interfacing with a Kerio mail server register to NotifyMDM, a 500 error is returned to the device and the registration does not complete. Background: Kerio considers a command used for validating NotifyMDM traffic to be from an unsuppo...
In NotifyMDM v3.9.0 and above, the Admin is able to control the features available to end users via the User Self Administration Portals. Therefore, the following would only be necessary for server versions 3.8.1 and older: NOTE: Configuring your system...
Beginning with NotifyMDM version 3.8.1, Managed Applications are no longer assigned via Policy Suite permissions. This functionality has been moved into Local Groups. UPGRADES: EXISTING USERS During an upgrade from NotifyMDM v3.8.0 or older, to v3.8.1,...
The instructions that follow are for _NotifySync _users in organizations that are implementing NotifyMDM. WHAT IS NOTIFYMDM _NotifyMDM _enables you to keep up-to-date with company security policies and management features, ensuring confidentiality and...
If _Require Minimum Password Length_ is enabled on the NotifyMDM server and set to a value greater than 4, it still looks as if the _Simple Passcode_ option on the device can be enabled (which would allow a simple 4 character password). However, the _Mi...
Issue: After enrolling NotifyMDM on an Android device, I am not receiving the prompt to initiate the enrollment of TouchDown for mail. In order for the TouchDown enrollment prompt to appear on the device there are a few criteria that must be met. 1.) ...
_NotifyMDM_ allows the use of the Apple Push Notification Service Certificate to unlock additional functionality and control of iOS devices. While there are certainly many benefits to using the built-in MDM protocol of iOS devices, there are a couple of i...
NOTIFYMDM DEVICES ARE UNABLE TO SEND EMAIL WITH ATTACHMENTS THROUGH NOTIFYMDM EMAIL ACCOUNT Behavior * The user receives an error when trying to send an attachment from within an another app through the NotifyMDM email account. * For example: a u...
 NotifyMDM Server Logs: Critical Logs If a connection to the database cannot be established or is lost, the normal logging method will not work. As a backup to the general method, critical log files will be created to log crucial errors. These log files...
Issue The_ NotifyMDM_ system, when interfacing with Office 365, will not send individual/group emails or enrollment welcome letters if it is configured to use the Office 365 default SMTP server. Users will not receive these email messages on the device ...
Some older iOS devices do not support device encryption. When _Require Device Encryption_ is enabled on the NotifyMDM server, these devices will fail to load the NotifyMDM iOS configuration profile and an error message will display. Devices that do NO...
When password requirement policies have been enabled on the NotifyMDM server, the NotifyMDM app verifies that a password has been created and that it meets specified criteria, such as password length or character content. The _NotifyMDM for Android _app r...
For organizations that have implemented a NotifyMDM server, there are a few steps to take in preparation for migrating existing NotifySync users to the server. These steps will allow users to migrate to the new server without having to re-register their N...
This procedure may be required for devices interfacing with a Notify_MDM_ server on which Developer Enterprise Program (iDEP) advanced MDM functionality has been implemented. In some instances, an administrator may wish to immediately reestablish the co...
If you have any issues and need to roll back to a previous version of NotifyMDM, it is STRONGLY recommended that you contact Notify Technology Corporation Technical Support. Below are the steps that will be taken to roll the server back. 1. Copy the MDM...
The NotifyMDM _Selective Wipe_ and _Remove User_ commands will un-enroll and selectively wipe a device, removing mail/PIM associated with the mail application, along with any managed apps or profiles. It also clears the NotifyMDM account and deletes the d...
This issue occurs when an Apple Push Notification service (APNs) Enterprise Developers certificate has been applied to the Notify_MDM_ organization. Short device connection schedule intervals (less than three (3) minutes), can prevent some iOS MDM API c...
If a DEP profile is configured to skip the Terms and Conditions during setup, users may still be prompted to accept Terms and Conditions associated with the Apple ID. Both the "Terms and Conditions" and "Apple ID" options would have be skipped to eliminat...
If administrative Alert Settings in the _NotifyMDM _Compliance Manager are configured to send an SMS message to an admin with a phone number that originated with Cingular, it may bounce back. The cause of this may be related to the migration of service fr...
Symbian S60 devices still require a password when the password requirement has been disabed on the NotifyMDM server. This means that even when there is no password requirement, the device will lock due to inactivity and will issue a wipe after a number ...
Issue: The NotifyMDM server is properly configured to use Google Cloud Messaging (GCM), but not all of the Android devices display the Trigger GCM option in the dashboard. Solution: * Devices must run Android OS 2.2 or higher. * Certain 2.2.x de...
Some Samsung devices have a screen capture feature that appears on the device's toolbar. On Samsung devices with TouchWiz, if this screen capture function is invoked, the device takes a snapshot of whatever is on the screen and places it on the cli...
When adding apps to the Notify_MDM _Mobile Apps list, the Apple App Store URL you provide may not be accessible to all users if some users accessing the list are located in different countries. Apple currently maintains an App Store in Australia, Canada...
If you create an Enterprise App for iOS devices that you will distribute through _NotifyMDM Mobile Apps_, the app must be built as an "in-house" app with the provisioning profile embedded within the app. _NotifyMDM_ does not currently support apps built...
This issue has been seen on a Galaxy S II Epic 4G that is interfacing with an Exchange 2003 server. Meeting invitations sent from the device appear to the recipient with a Low Importance. This occurs when the device is interfacing with the Exchange 20...