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Knowledgebase : GO!NotifySync Device App
GO!NOTIFYSYNC DEVICE CLIENT: _GO!NotifySync_ is a device client application for BlackBerry OS versions 4.5 - 7.0 that can synchronize email and PIM with most mail servers that support Exchange ActiveSync protocol versions 2.5, 12.0, or 12.1. The la...
GO!NOTIFYSYNC DEVICE CLIENT: 1.) DataViz's _Documents To Go®_ application launches in the background, when opening Microsoft Office documents directly from _GO!NotifyLink_ or _GO!NotifySync_. This is a limitation of the DataViz software. WORKAROUND...
GO!NOTIFYSYNC DEVICE CLIENT: PROBLEM GO!NotifySync hangs during the registration process when registering to a Zimbra server. After the registration screen is dismissed, NotifySync hangs in the message list screen but never completes the initial sy...
GO!NOTIFYSYNC DEVICE CLIENT: PROBLEM Properties of a calendar event that is associated with a meeting that are usually the responsibility of the organizer become editable to all attendees of the meeting. These properties are usually read-only to al...
GO!NotifySync Device Client: The following link is a helpful message from Microsoft regarding setting up Active Sync properly with the Exchange 2003 server. http://support.microsoft.com/kb/817379 [1] One of our partners has also taken the time to cr...
Issue: When registering a BlackBerry device against GO!_NotifyLink_ or _GO!NotifySync_, a dialog appears prompting you to accept a certificate. This will prevent completion of your registration until you properly accept the certificate. To Accept...
When using the Auto Detect network setting and "Sync while Roaming" is disabled, the device will not synchronize even when the current network is WiFi. To work around this issue, enable "Sync while roaming" when you are connected to Wi...
GO!NotifySync Device Client: Behavior: When checking for updates using the _Notify BlackBerry Installer_, the message, "Service Record Not Found" displays. Cause: _NotifySync_ is attempting to use the default BIS network connection, but your device is n...
_Note: This behavior applies to both GO!NotifyLink and GO!NotifySync._ Behavior When BlackBerry Facebook application is installed: * The Notify application does not detect changes to items in the BlackBerry calendar. * The Notify application does n...
GO!NOTIFYSYNC DEVICE CLIENTS: Both GO!NotifySync and GO!NotifyLink use the same technologies with respect to downloading and viewing native attachments and therefore this document applies equally to both products. Behavior Attachments can be downl...
This issue applies to the BlackBerry Torch running _GO!NotifyLink for BlackBerry_ version 4.7.x or GO!NotifySync version 4.8.x. When using the virtual keyboard, email address may not auto-fill until a dot "." is entered or when the 'space' is used a...
Issue:The default calendar on your BlackBerry device has been replaced by a calendar called "Groups". Now calendar items on the device are not properly syncing with the server. Background:The reason this calendar has been created is because Blac...
GO!NOTIFYSYNC DEVICE CLIENT: There is no configuration needed within the GO!NotifyLink or GO!NotifySync applications to switch the language of the application. When changing the language in the device settings ( Options -> Language ), the GO!NotifyL...
Devices that have interfaced with a BlackBerry Enterprise Server (BES) prior to being used with a GO!NotifyLinkEnterprise Server or with GO!NotifySync, need to be returned to the default (or blank) BES IT Policy set before they can be used with Globo M...
KNOWN ISSUES There are several known issues with the performance of wireless operating system updates on BlackBerry devices. A. DATA LOSS. Due to a device limitation, loss of data - not just _GO!NotifyLink/GO!NotifySync_ data - has been known to ...
BlackBerry devices with OS version 7.x do not support the _Zoom Level _and _Default Font Size _settings which are configured under Preferences -> Email Settings -> Email Body Type in GO!NotifySync. When using BlackBerry devices with OS version 7.x, the ...
BlackBerry OS versions newer than 4.5 can open .vcf version 2.1 files. They cannot open newer .vcf file versions, including 3.0. BlackBerry OS versions 4.5 and below cannot open .vcf files.
RESOLVED with BlackBerry operating system versions 4.2 and greater GO!NotifySync: Behavior Calendar items originating on the server are not added to the calendar on the device after synchronization. Calendar items updated on the server cause dupl...
GO!NOTIFYSYNC DEVICE CLIENT: The Pocket PC has a feature for Daily Recurrence every Weekday/Weekend. This will sync as a normal Daily Recurring event. It may also cause the end date to be incorrect. Example: An event is created on the device...
GO!NotifySync: Behavior A user deletes or updates a meeting invitation from their GO!NotifySync device. The delete or update of the event in the Calendar application may not be synchronized to the server. Recommendation Meetings can be created success...
GO!NotifySync Device Client: _WHAT'S THE DIFFERENCE?_ An IP ADDRESS is an identifier for a computer or device on a TCP/IP network. Networks route messages based on the IP address of the destination. The format of an IP address is four numbers separated ...
GO!NOTIFYSYNC DEVICE CLIENT: Normally, Email stored in the device's Address Book or Frequent Emails list can be used to automatically populate a recipient field while composing an Email. When _Auto Complete_ is enabled in the _GO!NotifyLink/GO!Notif...
When installing GO!NotifyLink or GO!NotifySync on a BlackBerry 9900 running OS 7.0, an error message has been occasionally observed before the installation is completed. The error reads, "An error occurred while starting GO!NotifyLink/GO!NotifySync. Th...
GO!NotifySync Device Client: Behavior * An error dialog is shown referencing an HTTPException referring to HTTP 400 when you manually issue a Sync cycle. * The event log or error log shows HTTPException errors referencing HTTP 400. Possible Causes...
With GO!NotifySync version 4.9.1, using the "Switch Applications" menu option or holding the menu button to switch applications, causes the GO!NotifySync icon to display as a blank window. This is the BlackBerry default icon. Clicking this icon will st...
The word 'GO!NotifySync' will be flagged as a misspelled word until you send a message that is automatically spellchecked. To enable automatic spell check, go to Preferences -> Email Settings and check the box next to 'Enable Spell Check When Sending M...
In the following scenarios, _GO!NOTIFYSYNC OR GO!NOTIFYLINK_ will switch from Direct Push to Scheduled Push. 1. Direct Push requires a "pure" TCP connection. If network type is set to WiFi (TCP), GO!NotifySync switches to Scheduled Push. 2. The u...
ERROR: When trying to register GO!NotifySync you receive the error "Your server does not support any of the EAS versions that GO!NotifySync requires" SOLUTION: GO!NotifySync currently supports ActiveSync protocol versions 2.5, 12.0, and 12....
This issue affects GO!NotifySync users interfacing with a GroupWise 8 server (with Novell Data Synchronizer Mobility Pack). HTML email with external links and images arrive and display correctly on the server, however, once they are synchronized to the...
Several BlackBerry Bold devices run extremely slow when attempting to synchronize HTML formatted email messages. It is therefore recommended that users of this model disable the HTML option. From the _GO!NotifyLink_ or _GO!NotifySync PREFERENCES _menu, ...
GO!NotifySync users connecting to an IPSwitch IMail Server may experience an issue that prevents the Inbox from repopulating when using the _Resync All _command. The _Resync All _command removes all email and PIM data from the device and resynchroni...
GO!NotifySync Device Client: Upgrading using your BlackBerry Device (over-the-air) You can upgrade your Documents To Go software directly from your device (over-the-air) without having to install software on your computer and connect via USB. * You a...
Problem: After performing the wireless OS update on a BlackBerry device, it is now returning the following error: Java.lang.illigalStateException: HWPMessaging.getNum UnreadMessages: URL not created RetrieveThread.run() Solution: 1. Toggl...
If you are unable to accept the EULA in order to complete the download of either the GO!NotifySync for BlackBerry or GO!NotifyLink for BlackBerry app, chances are that JavaScript is disabled on the device. Follow the steps below to enable JavaScript: ...
Issue: When CICAL service books are present on the device and a user selects "Replace Device Items" for calendar during GO!NotifySync registration, updates are sent out for all meeting invitations that previously existed on the device. These updates are...
GO!NotifySync Device Client: Behavior Messages in the message list become garbled and the text associated with the sender and/or the subject are mangled and possibly unreadable. The items in the message view screen when viewing a message also are garble...
GO!NotifySync: Behavior Messages are stuck in the outbox and are never successfully delivered. Messages are stuck in the outbox and are delivered multiple times resulting in PIM item duplication on the server or recipients receiving multiple copies of ...
The instructions that follow are for _GO!NotifySync _users in organizations that are implementing GO!Enterprise MDM. WHAT IS GO!ENTERPRISE MDM _GO!Enterprise MDM _enables you to keep up-to-date with company security policies and management featu...
On certain BlackBerry devices running operating system version 6.0 or greater, sending an MMS message may not work after GO!NotifySync has been installed. This seems to be an issue with the operating system, as MMS messaging does work on devices run...
This issue affects users running BlackBerry OS 5.0+.  Behavior:  In an HMTL message, when scrolling down to the message content and then back to to header information (attachments, recipients, etc.), the HTML container does not relinquish navigation focu...
Issue: I can no longer input my authentication password after completing the OS update provided by the carrier for a Storm 2 device.  When I attempt to type it in, the device says "field is full." Solution: There are two possible solutions to...
PASSWORD LOCK FEATURE FUNCTIONALITY With the upgrade to Service Pack 1 on the Exchange 2007 server, the ActiveSync password lock feature is automatically enabled on users' accounts. GO!NotifySync utilizes the ActiveSync protocol and thus when the ...
GO!NOTIFYSYNC DEVICE CLIENT: Signed and Encrypted Email in GO!NotifySync Signed and/or encrypted email messages can be sent to GO!NotifySync using S/MIME or PGP standards. These results of sending these messages to GO!NotifySync will vary based upo...
Go!NotifySync Device Client: When performing a Remote Wipe, the server marks the account for deletion so that the next time the device attempts to connect for any reason, the device can be informed that it must wipe all data. The Remote Wipe is issu...
Scenario: You would like to synchronize with shared folders. Your mail server is Kerio. Answer: If you are running an up to date version of Kerio Connect (v7 of Kerio) it is now possible to expose public folders for synchronisation. Note: The Bl...
PROBLEM: When attempting to register GO!NotifySync to the Communigate Pro mail server, the following message is returned: "Synchronization complete. There were no items synchronized from the server." GO!NotifySync continues to say "Registering" and ...
Problem: When using a BlackBerry Storm with GO!NotifySync or _GO!NotifyLink for BlackBerry_, you are unable to scroll up and down within the body of an HTML email. Scrolling is possible when viewing the header information of the email, but once you scr...
GO!NOTIFYSYNC DEVICE CLIENT: This document outlines best practices for upgrading your BlackBerry device operating system software. LOCATING THE SOFTWARE Upgrading your BlackBerry device software using your computer requires the BlackBerry Desktop ...
EXAMPLES OF PERSONAL EMAIL ACCOUNTS ARE GMAIL, AOL, YAHOO, EARTHLINK, ETC. (REFERRED TO AS A BIS ACCOUNT SINCE THEY UTILIZE THE BLACKBERRY INTERNET SERVICE) USING A PERSONAL EMAIL ACCOUNT ALONG WITH YOUR _GO!NOTIFYLINK_ OR _GO!NOTIFYSYNC_ ACCOUNT IS...
BlackBerry: Download the bb_javaloader_tools.zip from the following link: http://ota.notifysync.com/install/bb/bb_javaloader_tools.zip [1] Instructions * Download and extract the zip file available in this article into a directory on your har...
_Document last updated: October 23, 2015_ GO!NOTIFYSYNC OR GO!NOTIFYLINK DEVICE APPLICATION FOR BLACKBERRY Listed below are the wireless device O/S versions currently supported by the latest production releases of the _GO!NotifyLink Enterprise Server ...