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Knowledgebase : NotifySync Device App
NOTIFYSYNC DEVICE CLIENT: _NotifySync_ is a device client application for BlackBerry OS versions 4.5 - 7.0 that can synchronize email and PIM with most mail servers that support Exchange ActiveSync protocol versions 2.5, 12.0, or 12.1. The latest produ...
NOTIFYSYNC DEVICE CLIENT: 1.) DataViz's _Documents To Go®_ application launches in the background, when opening Microsoft Office documents directly from _NotifyLink_ or _NotifySync_. This is a limitation of the DataViz software. WORKAROUND: Use the app...
NOTIFYSYNC DEVICE CLIENT: PROBLEM Properties of a calendar event that is associated with a meeting that are usually the responsibility of the organizer become editable to all attendees of the meeting. These properties are usually read-only to all parti...
NOTIFYSYNC DEVICE CLIENT: PROBLEM NotifySync hangs during the registration process when registering to a Zimbra server. After the registration screen is dismissed, NotifySync hangs in the message list screen but never completes the initial synchronizat...
NotifySync Device Client: The following link is a helpful message from Microsoft regarding setting up Active Sync properly with the Exchange 2003 server. http://support.microsoft.com/kb/817379 [http://support.microsoft.com/kb/817379] One of our partne...
Issue: When registering a BlackBerry device against _NotifyLink _or _NotifySync_, a dialog appears prompting you to accept a certificate. This will prevent completion of your registration until you properly accept the certificate. To Accept the Certif...
When using the Auto Detect network setting and "Sync while Roaming" is disabled, the device will not synchronize even when the current network is WiFi. To work around this issue, enable "Sync while roaming" when you are connected to WiFi. This setting can...
NotifySync Device Client: Behavior: When checking for updates using the _Notify BlackBerry Installer_, the message, "Service Record Not Found" displays. Cause: _NotifySync_ is attempting to use the default BIS network connection, but your device is not ...
_Note: This behavior applies to both NotifyLink and NotifySync._ Behavior When BlackBerry Facebook application is installed: * The Notify application does not detect changes to items in the BlackBerry calendar. * The Notify application does not sy...
NOTIFYSYNC DEVICE CLIENTS: Both NotifySync and NotifyLink use the same technologies with respect to downloading and viewing native attachments and therefore this document applies equally to both products. Behavior Attachments can be downloaded to the ...
This issue applies to the BlackBerry Torch running _NotifyLink for BlackBerry_ version 4.7.x or NotifySync version 4.8.x. When using the virtual keyboard, email address may not auto-fill until a dot "." is entered or when the 'space' is used as a shortc...
Issue: The default calendar on your BlackBerry device has been replaced by a calendar called "Groups". Now calendar items on the device are not properly syncing with the server. Background: The reason this calendar has been created is because BlackB...
NOTIFYSYNC DEVICE CLIENT: There is no configuration needed within the NotifyLink or NotifySync applications to switch the language of the application. When changing the language in the device settings ( Options -> Language ), the NotifyLink or NotifySyn...
Devices that have interfaced with a BlackBerry Enterprise Server (BES) prior to being used with a NotifyLink Enterprise Server or with NotifySync, need to be returned to the default (or blank) BES IT Policy set before they can be used with Notify Technolo...
KNOWN ISSUES There are several known issues with the performance of wireless operating system updates on BlackBerry devices. A. DATA LOSS. Due to a device limitation, loss of data - not just _NotifyLink/NotifySync_ data - has been known to occur when ...
BlackBerry devices with OS version 7.x do not support the _Zoom Level _and _Default Font Size _settings which are configured under Preferences -> Email Settings -> Email Body Type in NotifySync. When using BlackBerry devices with OS version 7.x, the onl...
BlackBerry OS versions newer than 4.5 can open .vcf version 2.1 files. They cannot open newer .vcf file versions, including 3.0. BlackBerry OS versions 4.5 and below cannot open .vcf files.
RESOLVED with BlackBerry operating system versions 4.2 and greater NotifySync: Behavior Calendar items originating on the server are not added to the calendar on the device after synchronization. Calendar items updated on the server cause duplication...
NOTIFYSYNC DEVICE CLIENT: The Pocket PC has a feature for Daily Recurrence every Weekday/Weekend. This will sync as a normal Daily Recurring event. It may also cause the end date to be incorrect. Example: An event is created on the device for "Eve...
NotifySync: Behavior A user deletes or updates a meeting invitation from their NotifySync device. The delete or update of the event in the Calendar application may not be synchronized to the server. Recommendation Meetings can be created successfully ...
NotifySync Device Client: _WHAT'S THE DIFFERENCE?_ An IP ADDRESS is an identifier for a computer or device on a TCP/IP network. Networks route messages based on the IP address of the destination. The format of an IP address is four numbers separated by p...
NOTIFYSYNC DEVICE CLIENT: Normally, Email stored in the device's Address Book or Frequent Emails list can be used to automatically populate a recipient field while composing an Email. When _Auto Complete_ is enabled in the _NotifyLink/NotifySync Email ...
When installing NotifyLink or NotifySync on a BlackBerry 9900 running OS 7.0, an error message has been occasionally observed before the installation is completed. The error reads, "An error occurred while starting NotifyLink/NotifySync. The application h...
NotifySync Device Client: Behavior * An error dialog is shown referencing an HTTPException referring to HTTP 400 when you manually issue a Sync cycle. * The event log or error log shows HTTPException errors referencing HTTP 400. Possible Causes / S...
This issue affects NotifySync users interfacing with a GroupWise 8 server (with Novell Data Synchronizer Mobility Pack). HTML email with external links and images arrive and display correctly on the server, however, once they are synchronized to the devic...
Several BlackBerry Bold devices run extremely slow when attempting to synchronize HTML formatted email messages. It is therefore recommended that users of this model disable the HTML option. From the _NotifyLink_ or _NotifySync PREFERENCES _menu, select...
NotifySync users connecting to an IPSwitch IMail Server may experience an issue that prevents the Inbox from repopulating when using the _Resync All _command. The _Resync All _command removes all email and PIM data from the device and resynchronizes cur...
NotifySync Device Client: Upgrading using your BlackBerry Device (over-the-air) You can upgrade your Documents To Go software directly from your device (over-the-air) without having to install software on your computer and connect via USB. * You are ...
Problem: After performing the wireless OS update on a BlackBerry device, it is now returning the following error: Java.lang.illigalStateException: HWPMessaging.getNum UnreadMessages: URL not created RetrieveThread.run() Solution: 1. Toggle th...
If you are unable to accept the EULA in order to complete the download of either the NotifySync for BlackBerry or NotifyLink for BlackBerry app, chances are that JavaScript is disabled on the device. Follow the steps below to enable JavaScript: 1. Ope...
Issue: When CICAL service books are present on the device and a user selects "Replace Device Items" for calendar during NotifySync registration, updates are sent out for all meeting invitations that previously existed on the device. These updates are of...
NotifySync Device Client: Behavior Messages in the message list become garbled and the text associated with the sender and/or the subject are mangled and possibly unreadable. The items in the message view screen when viewing a message also are garbled a...
NotifySync: Behavior Messages are stuck in the outbox and are never successfully delivered. Messages are stuck in the outbox and are delivered multiple times resulting in PIM item duplication on the server or recipients receiving multiple copies of an ...
The instructions that follow are for _NotifySync _users in organizations that are implementing NotifyMDM. WHAT IS NOTIFYMDM _NotifyMDM _enables you to keep up-to-date with company security policies and management features, ensuring confidentiality and...
On certain BlackBerry devices running operating system version 6.0 or greater, sending an MMS message may not work after NotifySync has been installed. This seems to be an issue with the operating system, as MMS messaging does work on devices running OS...
This issue affects users running BlackBerry OS 5.0+.  Behavior:  In an HMTL message, when scrolling down to the message content and then back to to header information (attachments, recipients, etc.), the HTML container does not relinquish navigation focu...
With NotifySync version 4.9.1, using the "Switch Applications" menu option or holding the menu button to switch applications, causes the NotifySync icon to display as a blank window. This is the BlackBerry default icon. Clicking this icon will still open ...
The word 'NotifySync' will be flagged as a misspelled word until you send a message that is automatically spellchecked. To enable automatic spell check, go to Preferences -> Email Settings and check the box next to 'Enable Spell Check When Sending Message...
In the following scenarios, _NOTIFYSYNC OR NOTIFYLINK_ will switch from Direct Push to Scheduled Push. 1. Direct Push requires a "pure" TCP connection. If network type is set to WiFi (TCP), NotifySync switches to Scheduled Push. 2. The user is on a "p...
ERROR: When trying to register NotifySync you receive the error "Your server does not support any of the EAS versions that NotifySync requires" SOLUTION: NotifySync currently supports ActiveSync protocol versions 2.5, 12.0, and 12.1. If your server ...
Issue: I can no longer input my authentication password after completing the OS update provided by the carrier for a Storm 2 device.  When I attempt to type it in, the device says "field is full." Solution: There are two possible solutions to...
PASSWORD LOCK FEATURE FUNCTIONALITY  With the upgrade to Service Pack 1 on the Exchange 2007 server, the ActiveSync password lock feature is automatically enabled on users' accounts. NotifySync utilizes the ActiveSync protocol and thus when the device ...
NOTIFYSYNC DEVICE CLIENT: Signed and Encrypted Email in NotifySync Signed and/or encrypted email messages can be sent to NotifySync using S/MIME or PGP standards. These results of sending these messages to NotifySync will vary based upon the mail serve...
NotifySync Device Client: When performing a Remote Wipe, the server marks the account for deletion so that the next time the device attempts to connect for any reason, the device can be informed that it must wipe all data. The Remote Wipe is issued fro...
Scenario: You would like to synchronize with shared folders. Your mail server is Kerio. Answer: If you are running an up to date version of Kerio Connect (v7 of Kerio) it is now possible to expose public folders for synchronization. Note: The Blackber...
PROBLEM: When attempting to register NotifySync to the Communigate Pro mail server, the following message is returned: "Synchronization complete. There were no items synchronized from the server." NotifySync continues to say "Registering" and the No...
Problem: When using a BlackBerry Storm with NotifySync or _NotifyLink for BlackBerry_, you are unable to scroll up and down within the body of an HTML email. Scrolling is possible when viewing the header information of the email, but once you scroll down ...
NOTIFYSYNC DEVICE CLIENT: This document outlines best practices for upgrading your BlackBerry device operating system software. LOCATING THE SOFTWARE Upgrading your BlackBerry device software using your computer requires the BlackBerry Desktop Manager...
EXAMPLES OF PERSONAL EMAIL ACCOUNTS ARE GMAIL, AOL, YAHOO, EARTHLINK, ETC. (REFERRED TO AS A BIS ACCOUNT SINCE THEY UTILIZE THE BLACKBERRY INTERNET SERVICE) USING A PERSONAL EMAIL ACCOUNT ALONG WITH YOUR _NOTIFYLINK_ OR _NOTIFYSYNC_ ACCOUNT IS FEASIBLE,...
BlackBerry: Download the bb_javaloader_tools.zip from the following link: http://ota.notifysync.com/install/bb/bb_javaloader_tools.zip [http://ota.notifysync.com/install/bb/bb_javaloader_tools.zip] Instructions * Download and extract the zip fil...
_Document last updated: October 23, 2015_ NOTIFYSYNC OR NOTIFYLINK DEVICE APPLICATION FOR BLACKBERRY Listed below are the wireless device O/S versions currently supported by the latest production releases of the _NotifyLink Enterprise Server (NLES), a...