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Knowledgebase : NotifyLink ActiveSync Solution

For any existing customer that is considering adding NotifyMDM to work along with their existing NotifyLink OnPremise server here are some things to consider. _ NotifyMDM_ may be used in conjunction with the _NotifyLink_ product. The _NotifyLink_ server...
Users operating on a Scalix or Scalix CalDAV PIM server will see duplicate meeting invitations on their iPhone/iPod touch calendar - one for the Calendar Event and one for the invitation. The issue stems from separate fields being used for appointments ...
NotifyLink On Demand users must use their full email address for both the email and username fields when entering their credentials during registration.   Select Settings > Mail, Contacts, Calendars > Add Account... > Microsoft Exchange Ente...
The organizer of a meeting will receive two responses - one with Comments, one without - from recipients who have responded to the invitation via the ActiveSync device.
If the Password pattern requirement is enforced via the NotifyLink security Password Rules, the pattern that is actually required will depend on the ActiveSync device type. iPhone The password must have at least N characters (whatever is specified a...
NotifyLink ActiveSync Solution:If the Password pattern requirement is enforced via the NotifyLink security Password Rules, the pattern that is actually required will depend on the ActiveSync device type. iPhone The password must have at least N characte...
When server settings have changed on the NotifyLink server, users will experience the following behavior and may need to make adjustments in order to continue synchronizing. ActiveSync users will experience the following: Items that existed on the dev...
After applying NLES v4.6.0 Update 8 (NLES v4.6.1), ActiveSync devices may stop gleaning if a database trigger was not updated correctly. The user would stop receiving new email on their device and the GleanerController.log file will show an error in r...
NotifyLink ActiveSync Solution:When a required password is enabled on the server for an iPhone account, the user is prompted to define a lock passcode on the device.  The message "New Passcode Required" appears on the device.  If the user closes...
A calendar synchronization range, consisting of a look-back and look-ahead time period, can be set for an ActiveSync device. LOOK-AHEAD RANGE is set on the server from the NotifyLink Calendar Sync Settings. The default is 26 weeks and users may choose fr...
NotifyLink ActiveSync Solution:Problem: When traveling between different time zones, the time on the iPhone adjusts automatically but the calendar times do not update accordingly. Solution: The calendar time zone is set independently of the device "...
NotifyLink ActiveSync Solution:Question: When using Fetch on an iPhone device, does the device wait for the scheduled syncing interval to send any changes made from the device? Answer: Any add, delete, or change that is made for email, contacts, or cal...
NotifyLink ActiveSync Soution:Contacts that are added and deleted from the server before the device has synchronized still appear in the iPhone/iPod contact list. A way to correct this is to turn contact syncing off on the device, then back on again.  Th...
iPhone/iPod Touch:Issue: If you delete an invitation for a holiday from the Inbox on the iPhone, the corresponding event will also be deleted. Solution: This is an issue with the native iPhone client.
Direct Push connections on ActiveSync devices prematurely disconnect when reverse proxy is used to assign the DNS to the NotifyLink Http/Web component. Since the connection is terminated before the direct push interval expires, the wait time before r...
If an iPhone/iPod touch user is removed from the NotifyLink Enterprise Server (NLES), the device retains the Email and PIM (calendar and contacts) data.  The data can be cleared from the device, however, by removing the account from the device.  On the...
ActiveSync device users may experience synchronization failures in one of the following situations: 1. They delete email on the device (move an item to the Trash folder), but the items are not deleted on the server. 2. They move an email from one folde...
This issue applies to both Windows Mobile and webOS devices. A forward of an email that contains attachments, when performed from the device, will not have the correct attachments delivered to the recipient(s). Additionally, if the original message was HT...
NotifyLink ActiveSync Solution:The encryption key field will be disabled in the Security Settings when viewing User IT Policies for an iPhone/iPod touch user.  The message, "Encryption is not available for this device." appears in the field sin...
The estimated time for completing a Remote Wipe issued for a iPhone/iPod touch device is 1 hour per 8GB of space on the device.
If your iPhone/iPod touch had contact and calendar data on it prior to registration, Contact and Calendar synchronization will default to OFF to prevent existing data from being removed.  You can enable Contact and Calendar synchronization by enabling th...
A recurring event created on an iPhone device that occurs in the Greenwich Mean Time (GMT) shadow synchronizes to the Oracle Beehive server without the last instance of the series.    This does not occur with iPhone and Oracle 10.1.2.4 This does not o...
iPhone/iPod touch Contacts have fields for Custom and Other phone numbers and for Ringtone.  If used, the device does not send these fields to the server.  The contact will be missing these fields when viewed on the server. In addition, if a change is...
NotifyLink ActiveSync Solution:Issue: If you rename a folder on a Scalix or Zimbra mail server that is marked for synchronization, the iPhone will continue to receive mail for that folder, but the name will not be updated on the device. It will still refl...
NotifyLink Active Solution:Behavior My BlackBerry device keeps displaying a low memory alert. Information When available memory drops below 2MB during sending/receiving, an alert tone sounds and a dialog displays stating how much memory needs to be clean...
NotifyLink ActiveSync Solution:Search results (the number of contacts returned) for a remote lookup will vary depending on the ActiveSync device type and sometimes the device OS. iPhone OS 3.0 returns a maximum of 51 results.  There is no option to retri...
Search results (the number of contacts returned) for a remote lookup will vary depending on the ActiveSync device type and sometimes the device OS. iPhone OS 3.0 returns a maximum of 51 results.  There is no otpin to retrieve more. iPhone OS 2.0 throu...
When a meetin is created within the GroupWise Client using GroupWise 8, 2012, or the Data Synchronizer, it is not recommended that you make changes to the meeting from the phone. Making the change on the device will update the device, but the GroupWise Ca...
Users operating on a Scalix or Scalix CalDAV PIM server will see duplicate meeting invitations on their ActiveSync device calendar - one for the Calendar Event and one for the invitation. iPhone/iPod touch/iPad users will see this as soon as the item is r...
When an ActiveSync user is initially added to the _NotifyLink Enterprise Server_ interfacing with an Oracle Beehive system, meeting invitations existing in the user's _Inbox_ are sent to the device.
NotifyLink ActiveSync Solution:NotifyLink Enterprise Server Web gives users the ability to create an email "send" filter that forwards messages that arrive in the recipient's Inbox with a "Level 1" audible alert.  The level 1 notifica...
NotifyLink ActiveSync Solution:Behavior: This issue may be noticed in one of two ways: 1) The NotifyLink user's Folder list does not display the Trash folder on the Folders page of the NotifyLink Administrative or Client Web console. 2) An iPhone/iPod dev...
NotifyLink ActiveSync Solution:This issue involves calendar events and contacts created on an iPhone/iPod touch device. The items synchronize to the CommuniGate Pro server, but do not appear when viewed via the CommuniGate Pro Outlook Connector until th...
This issue applies to address books created in Outlook, not address books created in Zimbra Web Access.Pre-existing contacts in multiple address books (address books other than the default) will not synchronize to the device.  New contacts added to the ad...
Calendar Sync Rules on the NotifyLink Administrative Web provide an option to select the conditions under which invitations are deleted from the device.It  is recommended that ActiveSync devices be configured to delete all invitations from the Inbox to wh...
This issue applies to customers using an ActiveSync device with an Oracle PIM Server. When a recurring event is created on the device, the server processing turns the series into individual events. The individual events are then sent from the server back ...
The LDAP Remote Lookup feature will return a different set of fields for contacts that are found depending on if the device is using the ActiveSync protocol or the NotifyLink device client. The ActiveSync protocol does not support all fields that are supp...
NotifyLink ActiveSync Solution:A single calendar event changed to a recurring event on an iPhone/iPod touch may end one day early (specified end date is one day earlier) on the server. This may or may not occur, based on the firmware the device is running...
NotifyLink ActiveSync Solution:Some non-numeric characters used in the phone number fields of a contact created on the server, do not synchronize to the iPhone/iPod touch.  Users expecting hyphens or periods used in phone number entry will not see these ...
Using data and voice simultaneously on carrier networks that support 3G is not supported with all Notify device applications.   The chart below lists the applications/solutions that support it at this ti...
Problem: Using an Active Sync connected device the remote lookup is failingSolution: Active Sync connected devices only support certain fields.  If other fields are being searched for, the results will not be returned.  The only fields supported by Acti...
The _NotifyLink Enterprise Server_ supports synchronizing two devices with a single collaboration suite account (example: synchronizing an iPhone and an iPad with one account). This configuration requires that the user occupy multiple user seats on the No...
The DeviceID changes each time an ActiveSync partnership is created with the same device. Therefore in a situation where the ActiveSync account is deleted and then created again on the same or a different device, an administrator or the user must clear th...
Problem NotifySync fails to complete registration to an ActiveSync account for which the user name contains a space. Solution Currently, NotifySync is not able to support registering an ActiveSync account with user name that contains a space. Re-conf...
If your account has recently been migrated to a new hosted system you will need to complete a few steps to update your device with the new NotifyLink server address. These steps must be completed in order for your device to begin synchronizing once again....
Existing iPhone/iPod touch users on NotifyLink Enterprise Servers that have been upgraded to v4.5.2 will fail to authenticate until the username on the device is changed to match their email address. Follow the directions below to update the username. ...
NotifyLink ActiveSync Solution:If a valid email account is not used, meeting invitations will not be sent to the device. As a work-around, find the ClientDeviceSAKey for the user on the User Statistics page, and enter the following queries in Query Analyz...
iPhone/iPod touch/iPad: Problem: The Apache web server "hangs" or crashes periodically when ActiveSync devices are used. The provided solution is only a temporary work around until the problem can be resolved correctly in a future release or ho...
NotifyLink ActiveSync Solution:Problem: The Apache web server "hangs" or crashes periodically when ActiveSync devices are used. The provided solution is only a temporary work around until the problem can be resolved correctly in a future release...
_Document last updated: October 23, 2015_ NOTIFYSYNC OR NOTIFYLINK DEVICE APPLICATION FOR BLACKBERRY Listed below are the wireless device O/S versions currently supported by the latest production releases of the _NotifyLink Enterprise Server (NLES), a...