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Knowledgebase : NotifyLink Enterprise Server
   

For any existing customer that is considering adding NotifyMDM to work along with their existing NotifyLink OnPremise server here are some things to consider. _ NotifyMDM_ may be used in conjunction with the _NotifyLink_ product. The _NotifyLink_ server...
NotifyLink Enterprise Server:Information: If you change the regional settings on the NLES messaging box, PIM will not process for a period of time until the current time exceeds the last processed times stored in the database. i.e. Changing from German re...
NotifyLink Enterprise Server:Issue:  When you forward a message from a device, the message received by the recipient(s) may contain an attachment with the email history instead of the history showing up within the body. In some clients the attachment will...
NOTIFYLINK ENTERPRISE SERVER: On the Administrative Web home page, the "Notify All" option is disabled (grayed out) if there are no users or all users are disabled on the server. However, a user may still access the feature by clicking on the link in th...
NOTIFYLINK ENTERPRISE SERVER: Some IMAP servers specify that TLS is supported, but the implementation actually uses SSL. In this situation, the NotifyLink email login will fail with error 10180 (TLS handshake error). One example is UWash (University o...
This article applies to NLES v4.6.0 servers that are running Update 5. Update 5 included a change for the behavior of license validation. When running this version, after a new license is added via the NLES Administrative Web Console, the following servi...
NOTIFYLINK ENTERPRISE SERVER: When changing the Administrator password on the NotifyLink server, the new password will have to also be changed for the NotifyLink Web component and a couple of the NotifyLink services. * If running a single server set up...
NotifyLink Enterprise Server:When a recurring all day event is created on the device and synchronized to the server, some of the instances look as if they are duplicated on the server. This was seen when using Outlook to view the appointment.  This occurs...
NOTIFYLINK ENTERPRISE SERVER: Problem: I have not been able to retrieve any attachments on my device. I have verified that my settings are correct in the admin console and then went to check the attachmenthandler.log file on the server. In the log file ...
NotifyLink Enterprise Server:On some NLES systems, the Attachment Service processing for BlackBerry attachments may result in one or both of the following: (1) An error popup stating "Application Error for eword.exe or ecell.exe" (2) Multiple ...
NOTIFYLINK ENTERPRISE SERVER: This issue involves changes made to an event on the device. Should the event change happen to synchronize in the same cycle as a calendar load, the calendar load does not load the event change and the PIM log reveals that ...
NotifyLink Enterprise Server:When a user is removed from the NotifyLink Enterprise Server, their log files are not removed.  Administrators should go to the logs directory under NotifyLink Enterprise Server and manually clean up the PIM and Response Handl...
Use this chart to determine what versions of your collaboration suite are supported by the latest production releases of the _NotifyLink Enterprise Server._ _Document last updated: July 1, 2014_ > VERSION SUPPORT POLICY: Notify Technology Corporation pr...
NotifyLink Enterprise Server:Issue:  During the installation of the NotifyLink Enterprise Server software you may encounter an error pop-up stating: "Internal Error 2878. Start_Installation_Dialog, ComboBox1 <server name>" Solution: E...
This document describes how to set up Apache to use SSL with NotifyLink (NL). 1.      INSTALL APACHE A 2.2.x version of Apache should be used with NotifyLink. Be sure to download and install the one labeled "Win32 Binary including OpenSSL". 2.      I...
NOTIFYLINK ENTERPRISE SERVER: LDAP Servers are used for the Remote Lookup feature, which allows users to search the System Address Book from their device. Once LDAP Servers are defined, an LDAP server can be specified for each user. This is done when ad...
NOTIFYLINK ENTERPRISE SERVER: _ISSUE:_ If you issue consecutive 'Notify Off' commands before issuing a 'Catchup' you will not receive any emails that where sent prior to the most recent 'Notify Off'. A timestamp is generated when the 'Notify Off' comman...
NotifyLink Enterprise Server:Contact Groups (personal distribution lists) created on the server are not synchronized to the device.
NotifyLink Enterprise Server:Information: There are variations of the behavior of the 'Delete Invitations From Device' setting (User Policy -> Calendar Sync Setting). The following is a list of exceptions and the servers they pertain to: Communigate P...
NotifyLink Enterprise Server:iPhone/iPod touch devices do not synchronize all device management information to the server.  From the Administrative web page, select the Device Management option.Network Type - appears blank for iPhone devicesPush Settings ...
NOTIFYLINK ENTERPRISE SERVER: If you are trying to register a device via the Manual Registration screen and it fails, this may be due to a firewall or web filtering setting. If you are filtering outbound HTTP traffic, we have seen issues with the Host ...
WEB SERVER: When logging into the NotifyLink Admin Web or Client Web consoles, you may be prompted with a Windows Authentication pop up box. If you do not want this prompt to appear before getting to the Admin/Client Web pages you can disable it. To d...
NOTIFYLINK ENTERPRISE SERVER: A password entered in the _Password Settings_ _(Rules)_ such as, "aaaaaaaa" would render the same duress password. This may prevent the duress notification from being sent, as the system cannot not distiguish the duress pas...
NOTIFYLINK ENTERPRISE SERVER: _ISSUE: _If you delete a message on the device, the message will not be removed from the Cyrus mail server. This is because there is no 'Trash' folder in Cyrus. _SOLUTION:  _Since you cannot create a 'Trash' folder in the ...
NOTIFYLINK ENTERPRISE SERVER: When accessing email from IMAP servers using certain email clients, such as some Outlook connectors, the mail is not deleted from the account at the time the user marks it for deletion. At that time the email is only marked...
PROBLEM: Error code 382 displays in the _Email Statistics_ field on the _User Statistics_ page. SOLUTION: Error code 382 indicates that there has been a change to the user's email folders. To resolve this, issue a request to check the mail server for fol...
NotifyLink Enterprise Server:Emails that are encrypted or signed with SMIME or PGP will not be processed correctly by NotifyLink; if there is an attachment on the message it will not be found.
NotifyLink Enterprise Server:To enable Telnet on Windows Server 2008 follow these steps :<!--[if !supportLists]-->1. <!--[endif]-->Open Server Manager, (click Start  > Server Manager) <!--[endif]--><!--[if !supportLists]-->2. &l...
WEB SERVER: Logging into the either the NotifyLink Admin Web or Client Web console does not normally prompt for Windows Authentication. However, you can enable this prompt if you want to add another layer of security in front of or hide either one of th...
NOTIFYLINK ENTERPRISE SERVER: Issue #1 This error can occur if, when installing the NotifyLink Messaging Component, you have selected one or both of the monitoring routines (SQL Report or Disk Space Check) AND entered an incorrect SA password. The monit...
The Error Code 1 is an IMAP No Examine error. When the NotifyLink Enterprise Server attempts to access the folders on the email server over IMAP - the examine command fails. An Error Code 1 can be produced if... * The user is set to synchronize a fol...
NOTIFYLINK ENTERPRISE SERVER: If you look through the Gleaner Controller log and see an error code 303 when gleaning a user that means that Track Notifications is not selected in the Admin Console under User Administration -> User IT Policies -> Contro...
When Date and Time are selected in the Notification Format Rules of a user's IT policies (User Administration > select a user > Edit User Policy > Notification Format Rules), the internal date (the time the message arrived on the server) is sent ...
NOTIFYLINK ENTERPRISE SERVER: There are some issues with the behavior of filters in NLES 4.6 that should be noted. They are listed below: BASE64 ENCODED BODY _Issue:_ If your email client is configured to base64 encode the body of a message and you cr...
NOTIFYLINK ENTERPRISE SERVER: _ISSUE:  _When you forward a message from a device, the message received by the recipient(s) may contain an attachment with the email history instead of the history showing up within the body. In some clients the attachment...
NOTIFYLINK ENTERPRISE SERVER: When setting a Global Filter, in the Administrative Web Console under Global IT Policies -> Server Policies -> Filters, any changes made will apply to all existing users, as well as new users added from this point forward. ...
HIGH AVAILABILITY SETUP High Availability refers to the ability of a system or component to limit or avoid disruption when a component fails. Setting the NotifyLink Enterprise Server up with High Availability provides a customer with redundancy should...
NotifyLink Enterprise Server:Two NLAirSyncRedirect filters appear in the IIS admin after upgrading from NLES 4.5.1 to NLES 4.5.2. Open the IIS admin, right click on Default Website, click Properties, then click the ISAPI Filters tab. Two NLAirSyncRedirec...
To test connectivity between your NotifyLink Server and your Mail Server, complete the following telnet test, pressing "enter" after each command: 1. Pull up a command prompt on the NotifyLink Server 2. Type "telnet xxx.xxx.xxx.xxx 143&q...
NotifyLink Enterprise Server: When implementing a proxy environment into the NotifyLink Enterprise Server Configuration. First it is best to confirm what proxy information is being used. You can do so by going into your servers Internet Explorer ...
NOTIFYLINK ENTERPRISE SERVER: Problem: I want to implement an SSL certificate on the NotifyLink server but I already have users set up and running with their devices connecting over HTTP. Solution: After implementing the SSL certificate the connection...
The Administrative Web console's Edit User Device page may display a warning message that does not accurately describe the status of the user device.  For BlackBerry device users, the Edit User Device page may display a 'Register PDF Reader" button. ...
This information applies to NLES v4.6.0 servers that are running Update 5. Update 5 included a change that allows the maximum number of ResponseHandler threads to be configured in the registry. The default of 50 threads will perform well for most install...
Users are advised to install this Microsoft patch prior to or after an installation/upgrade to NotifyLink Enterprise Server (NLES) version 4.6.0.  Run the Microsoft Visual C++ 2005 Redistributable Package (x86) patch from: http://www.microsoft.com/downloa...
Problem: The NotifyLink server has already been installed without the SQL Report and Disk Space Check jobs that are optional to install during the Messaging Component setup.  The server was installed without these jobs and now you would like for these job...
Because of the following issues, it is recommended that Windows security update KB2509553 not be installed on a Windows Server 2003 x64 box where _NotifyLink Enterprise Server (NLES)_ will be installed. * If the Windows security update KB2509553 is in...
NOTIFYLINK ENTERPRISE SERVER: The number of items in Email and PIM (Calendar, Tasks, Contacts) accounts should be kept under the required limitations to maintain functionality of NotifyLink. In addition to taxing a device's memory capacity, accounts exc...
Question: Using the NotifyLink On Demand solution with my ActiveSync device, some email messages are missing from my device. Answer: There is currently an email size limitation of 6 MB set on our On Demand systems. Any email larger than 6 MB will not ...
NOTIFYLINK ENTERPRISE SERVER: See the link below for an Excel Spreadsheet of the default mappings of the attributes for each supported Mail Server. These values can be modified in the Administrative Web Console as needed. The grayed out boxes mean tha...
NOTIFYLINK ENTERPRISE SERVER: Issue: I see validation failures in the validate lease log file Solution: Ensure that your NotifyLink server (or web box if in a multi-server environment) can reach www.notify.net [http://www.notify.net/]. This link shoul...
NOTIFYLINK ENTERPRISE SERVER: Network Load Balancing with NLES * Install Windows 2003 Enterprise server. * During install of the network components, select Network Load Balancing to install it. * Open the Network Load Balancing Manager under a...
On a NotifyLink Enterprise Server set up on a 32-bit Windows Server, the registry values can be found under: HKEY_LOCAL_MACHINESOFTWARENotify Technology Corporation On a NotifyLink Enterprise Server set up on a 64-bit Windows Server, the registry values ...
NotifyLink Enterprise Server:NotifyLink Enterprise Server error logging is intended to be used as a diagnostic tool by Technical Support staff.  Files may be set to log varying degrees of detail as needed or logging may be disabled in accordance with secu...
NotifyLink Enterprise Server:Information: As of NLES 4.6 you can change the log name for each service. If you use .html as the extension for the filename, that service will log in HTML. If it is any other extension (i.e. .log or .txt), the service will ...
Messaging Component to Email/PIM Servers Port Requirements Reference the NotifyLink Enterprise Server Installation Guide for a listing of port requirements for the NotifyLink Messaging Component to Email and PIM servers.  Port Requirement Chart Complet...
NotifyLink Enterprise Server:Issue: If you have created an exception to a recurring event and that exception is within the sync range (IT Policies -> Calendar Sync Settings) and you then move that exception prior to the lookback date, the event will no...
NotifyLink Enterprise Server:Information: If you have multiple servers running NLES services, you will have logs for each service on each machine, each containing only the cycles it was responsible for running.
ISSUE: After too many unsuccessful attempts to log into the NotifyLink Administrative Web Console or the Client Web Console, the login credential dialog box will gray out and prevent you from making further attempts. SOLUTION: Clear the cache on you...
NOTIFYLINK ENTERPRISE SERVER: The Response Handler service is responsible for handling all device commands from the device. Older data devices will send commands via SMTP back into the gateway mailbox account. The ResponseMailClient service will find th...
NOTIFYLINK ENTERPRISE SERVER:   MAIL SERVER TO DEVICE: 1. Email (or PIM) is received in Mail User's account. 2. Gleaner takes the message and places it into Internet Message Queue. 3. Internet Message Service takes the message and places it into...
NOTIFYLINK ENTERPRISE SERVER: The level of functionality of the NotifyLink product may sometimes be limited by the features included (or not included) in the Collaboration Suite software you are using. Check the product release notes and the NotifyLink ...
Issue: When using _NotifyLink_, I am only able to select 100 email folders to synchronize with my device. I would like to sync more than 100 folders. Is this possible? Solution: It is possible. A value set in the NLES_IMAP4_POP3 database controls this....
NOTIFYLINK ENTERPRISE SERVER: If you change the IP or DNS address of your NotifyLink web component server, the following updates will need to be made. First, you must login to the web interface and select "Server Administration", then select the "Messa...
On Demand Server Upgrade Status Hosted 1 Online Hosted 3 Online Hosted 4 Online Hosted 5 Online Hosted 6 Onlin...
Operating System: NotifyLink does not currently support any Non-English language Operating Systems. You must install all Windows Server versions in English or NotifyLink will not function properly at this time.
NOTIFYLINK ENTERPRISE SERVER: _INFORMATION:_ NLES 4.6 has a 10 megabyte limit on an OTA load for any PIM type (calendar, contacts or tasks). A load that exceeds this limit will not be sent to the device. Depending on the debug log level you have set for...
NOTIFYLINK ENTERPRISE SERVER: This issue applies when the 'List of Recipients' option is selected in Notification Format. If the total size of the recipient addresses is greater than 2000 characters, the list is truncated in the NotifyLink database. Thi...
NotifyLink Enterprise Server:Issue:  NotifyLink handles recurring events by sending them to the device as a single event with a recurrence pattern. As such, if you create a recurring event on the server that begins in the past and give it a reminder, that...
Remote Lookup allows a user, from a registered device to do a ‘global' lookup for Contacts from an existing LDAP server.  In order to be able to perform this Lookup, you will need to have NotifyLink configured for access into the LDAP Server.  In order fo...
The LDAP Remote Lookup feature will return a different set of fields for contacts that are found depending on if the device is using the ActiveSync protocol or the NotifyLink device client. The ActiveSync protocol does not support all fields that are supp...
NOTIFYLINK ENTERPRISE SERVER: This issue applies to replies and forwards sent from the device when the original message is HTML. NotifyLink processes all messages on the device in plain text. When a message is replied to or forwarded and additional comm...
NOTIFYLINK ENTERPRISE SERVER: An Error Code of 13 within User Statistics means that there is a Gleaner Time out for this user. This means that this user may be taking too long to process for mail. Items to look into include: 1) The synchronization of m...
NOTIFYLINK ENTERPRISE SERVER: Problem: When a user sends an email with an attachment through Apple Mail it is not available to download on the device. Solution: This is an issue with IMAP formatting through Apple Mail. The format of the message th...
If names other than the default names are entered for the trash or sent items folder when setting up the Mail Server via the NotifyLink Administrative Web console (Server Administration > Mail Servers > Edit Mail Server), the folder(s) will be created in ...
NOTIFYLINK ENTERPRISE SERVER: If you are seeing an error stating "Relaying denied" in the ResponseHandler.log, the first thing to do is test the connectivity between the NotifyLink Server and your SMTP Server. To do this, complete the following steps, p...
Messages with a high or low priority sent from an Android device using TouchDown are received with a normal priority. B1162 This is an issue with the method the mail server is using to process the email importance header. It has been observed on the...
NOTIFYLINK ENTERPRISE SERVER: If you are having trouble connecting to the SQL server from the other NotifyLink server/servers try testing the ODBC (SQL) Connection between servers: 1. Start -> Settings -> Control Panel -> Administrative Tools 2. Sel...
NOTIFYLINK ENTERPRISE SERVER: Device to server SSL is has been fully tested and verified for the following certificates on the NotifyLink Enterprise Server: VeriSign/RSA Secure Server - More Information on acquiring a certificate can be found at the fo...
The _NotifyLink Enterprise Server_ supports synchronizing two devices with a single collaboration suite account (example: synchronizing an iPhone and an iPad with one account). This configuration requires that the user occupy multiple user seats on the No...
NOTIFYLINK ENTERPRISE SERVER: Question: How do I fetch the Header and Body of an email through a telnet session? Answer: The following needs to be done from the NotifyLink server. NOTE: After selecting the INBOX or folder, it should show how many exi...
NOTIFYLINK ENTERPRISE SERVER: Problem: Occasionally there are times when a telnet test is trying to be done and the results will exceed the size allowed by the buffer. When the buffer is not large enough to hold all of the data being returned, the data ...
The DeviceID changes each time an ActiveSync partnership is created with the same device. Therefore in a situation where the ActiveSync account is deleted and then created again on the same or a different device, an administrator or the user must clear th...
NOTIFYLINK ENTERPRISE SERVER: When you have a user that is going to be traveling outside of their normal timezone be aware that you will need to modify the NotifyLink server to reflect the timezone that the user is traveling to. This setting should b...
Problem: You are unable to log into the admin console. The error you are receiving is: ERROR: Incorrect Login Information Solution: First you should obviously verify that you are using the correct user name and password. If you have confirmed that the cr...
Problem: When using a Super User username in the format of Domain\Username, email authentication is failing. Solution: Enter the Super User username with a double slash. The double slash is required to avoid issues with escaped characters.From the Notif...
Follow these guidelines to setup and run the NotifyLink Enterprise Server (NLES) or NotifyMDM (NMDM) server on Windows Server 2003 R2 x64. ISAPI FILTERS The NLES or NMDM web installs an Isapi filter into IIS. On Windows 2003 R2 x64, IIS attempts to run...
Follow these guidelines to setup and run the NotifyLink Enterprise Server (NLES) or NotifyMDM server (NMDM) on Windows Server 2008 x64. ASP.NET 2.0, 32-BIT VERSION For NotifyLink or NotifyMDM to function correctly in a Windows 2008 x64 or Windows 2012 e...
This issue has been known to occur when installing the NotifyLink Enterprise Server (NLES), version 4.8 SQL Database Component on Windows 2003 and Windows 2008 servers. The remedy is to install a Microsoft Redistributable pack. ISSUE: ON NEW NLES 4.8 IN...
Installation of the NotifyLink SQL Database component (version 4.6.0) fails when the machine you are running the installer on is Windows Server 2000 and accessing SQL Server 2008. The machine fails to connect to the Microsoft SQL Server. Solution: ...
NOTIFYLINK ENTERPRISE SERVER: The following issues have been identified when installing or operating NOTIFYLINK ENTERPRISE SERVER V4.6.X - 4.7.0 on a Windows Server 2008 machine. Clicking _Continue_ on the NotifyLink Administrative Web inactivity...
1. Locate the WinHTTP Trace file in the Downloads section of this site.  2. The winhttptracecfqui.exe is zipped.  Extract this file to the root of C:\3. Open cmd line and go to root of C:\ by typing "cd c:\" (without the quotes)4. Run the follo...
_Document last updated: October 23, 2015_ NOTIFYSYNC OR NOTIFYLINK DEVICE APPLICATION FOR BLACKBERRY Listed below are the wireless device O/S versions currently supported by the latest production releases of the _NotifyLink Enterprise Server (NLES), a...