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For any existing customer that is considering adding GO!Enterprise MDM to work along with their existing GO!NotifyLink OnPremise server here are some things to consider. _ GO!Enterprise MDM_ may be used in conjunction with the _GO!NotifyLink_ produc...
An .eml attachment sent to a device and then forwarded is corrupted on the server. (1646) When the recipient of the forwarded meesage views the message on the server, the file is labeled "Untitled," and when opened, is blank. This is a device iss...
Some devices _may _experience the following when the _SELECTIVE WIPE _command has been issued: After the command has been issued, the account information is removed and the device is unable to sync, however, the device app still looks like it is enroll...
RESOLVED: This issue is resolved in _NotifyLink for BlackBerry _version 4.7.6 There is an issue with BlackBerry devices where DST is set to begin the last Saturday of February and to end the last Saturday in September. The actual DST period begins t...
Some countries outside the United States do not yet support Apple's Volume Purchasing Program (VPP). Those seeking an alternative may wish to try a manual work-around for this issue. It involves having the administrator gift the app to a user. Gift ...
Android devices may fail to download attached files which are 33 MB or larger. The download begins, then fails, displaying the error message, "Unable to display file due to insufficient memory." This seems to be a device limitation and the error...
The following issue has been observed on iPhone 5s devices using biometric fingerprint authentication in conjunction with a passcode. When a "Selective Wipe" command is issued to the device from GO!Enterprise MDM, the device will no longer be able to u...
The following issues have been observed for the BlackBerry Z10 and Q10. When used with GO!NotifyLink or GO!EnterpriseMDM systems: * The device does not support Inactivity Time Out when interfacing with an Exchange 2003 server. * The device sup...
BlackBerry devices with OS version 7.x do not support the _Zoom Level _and _Default Font Size _settings which are configured under Preferences -> Email Settings -> Email Body Type in GO!NotifySync. When using BlackBerry devices with OS version 7.x,...
A client certificate downloaded over-the-air, cannot be opened and installed on a BlackBerry Z10 or BlackBerry Q10. Solution: A certificate can be opened and installed when it has been imported using a USB cable. Use the following steps to get a...
Contacts added on the device synchronize to the server properly, however, any change made to these contacts does not synchronize. B11624 This is an issue with the device and has been observed on the following: -HTC First -Motorola Moto X
If _Require Device Encryption _is enabled after the device is registered it does not enforce encryption. When the requirement is enabled before the device is registered, the user is prompted to initiate device encryption. B5996 This is an issue w...
Issue: After applying Windows Updates to my GO!Enterprise MDM server, all devices have stopped syncing mail, contacts, calendar events, and tasks with the Novell GroupWise Data Synchronizer. The IIS log is showing 000 errors. Cause: Microsoft Updat...
The Error Code 1 is an IMAP No Examine error. When the GO!NotifyLink Enterprise Server attempts to access the folders on the email server over IMAP - the examine command fails. An Error Code 1 can be produced if... * The user is set to synchronize a ...
Forwarded email from the device displays the original email in an attachment instead of in the body of the message. B6300 This is an issue with the device and has been observed on the: -Pantech Breakout -Motorla Droid 4
GALAXY NOTE II RUNNING OS 4.3 IS UNABLE TO SEND EMAILS FROM THE EXCHANGE ACCOUNT Behavior * After successfully registering the device to the GO!NotifyLink server, the native email account on the phone is unable to send email * When you hit Send...
GO!ENTERPRISE MDM DEVICES ARE UNABLE TO SEND EMAIL WITH ATTACHMENTS THROUGH GO!ENTERPRISE MDM EMAIL ACCOUNT Behavior * The user receives an error when trying to send an attachment from within an another app through the GO!Enterprise MDM email ac...
Issue: I am using _GO!Enterprise MDM for iOS _as a Enterprise Application and it is not syncing according to the assigned Device Connection Schedule. Solution: Check the following things: 1. Verify that the GO!Enterprise MDM enterprise app is run...
HTML images sent to the device do not show up in the email body when the SHow Images option is selected. All the images are in the attachments of the email. B11194 This is an issue with the device and has been observed on the Kyocera Rise.
Issue: The problem occurs when an email is sent to a GroupWise distribution list from the device. From your device, you send an email to a distribution list. This includes composing a new email, forwarding an email, or perform a reply all. Users on ...
If you are unable to accept the EULA in order to complete the download of either the GO!NotifySync for BlackBerry or GO!NotifyLink for BlackBerry app, chances are that JavaScript is disabled on the device. Follow the steps below to enable JavaScript...
If an admin wants to lock down IIS, making the dashboard and User Self Administration Portals (USAP) unavailable from anywhere except specific machines, the following steps can be taken on a Windows 2008 server. * Open IIS Manager * Go to "Defaul...
Issue: When Accepting/Declining a meeting invitation on the iPhone using Groupwise or Meeting Maker. An email is sent back with a domain consisting of @noreply.com. Solution: In the Calendar Sync Rules, put a check in the box for "Filter Meeti...
Issue: When CICAL service books are present on the device and a user selects "Replace Device Items" for calendar during GO!NotifySync registration, updates are sent out for all meeting invitations that previously existed on the device. These updates...
When the time of one occurrence of a recurring event is modified, the last occurrence in the series is removed from the server and the device. In addition, event attendees do not receive the update to the modified occurrence. B4703 This is an issue ...
Android devices enrolling with Go!EnterpriseMDM via a native ActiveSync account, against an Exchange 2003 mail server may not synchronize after the initial enrollment. This seems to occur when the device is in Direct Push mode. A device set to synch...
Issue: After enrolling GO!Enterprise MDM on an Android device, I am not receiving the prompt to initiate the enrollment of TouchDown for mail. In order for the TouchDown enrollment prompt to appear on the device there are a few criteria that must be...
On Demand Server Maintenance Status Hosted 1 Online Hosted 2 Online Hosted 3 Online Hosted 4 Online Hosted 5 Online Hosted 6 Online Hosted 7 Online Hosted 8 Online Hosted 9 Online Hosted 10 Onli...
When password requirement policies have been enabled on the GO!Enterprise MDM server, the GO!Enterprise MDM app verifies that a password has been created and that it meets specified criteria, such as password length or character content. The _GO!Enterp...
On Nokia Lumia 920, there is no option to make an appointment a recurring calendar event. B10313
If you have any issues and need to roll back to a previous version of GO!Enterprise MDM, it is STRONGLY recommended that you contact Globo Mobile Technical Support. Below are the steps that will be taken to roll the server back. 1. Copy the MDM.ini ...
The _GO!Enterprise MDM Selective Wipe_ and _Remove User_ commands will un-enroll and selectively wipe a device, removing mail/PIM associated with the mail application, along with any managed apps or profiles. It also clears the Go!Enterprise MDM accoun...
When "Allow Simple Password" has been disabled, a simple password, such as, 1111 or 1234 can still be used on the Nokia Lumia 920. B10343
When enrolling a Windows Mobile 6.1 or 6.5 device or a Windows Phone 7, 7.5 or 7.8 device, the enrollment process will not complete without entering a domain. Even if your ActiveSync server does not require a domain, the device requires that one is used. ...
Issue: TouchDown folder names get changed to an incorrect format unexpectedly. When viewed under TouchDown -> Menu -> Settings -> Advanced Tab, the names appear to be encrypted, starting with a string like "#EFT1.7#I0VGVDEuNy." Cause: Data wit...
PROBLEM: When attempting to register GO!NotifySync to the Communigate Pro mail server, the following message is returned: "Synchronization complete. There were no items synchronized from the server." GO!NotifySync continues to say "Registering...
If you create an Enterprise App for iOS devices that you will distribute through _GO!Enterprise MDM Mobile Apps_, the app must be built as an "in-house" app with the provisioning profile embedded within the app. GO!Enterprise MDM does not currently ...
If _Max Inactivity Timeout _is turned off in a governing policy suite, it is still enforced on the BlackBerry Q10. A work around is to also temporarily set _Require Password _to Off and allow the changes to synchronize to the device. _Max Inactivity...
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